Advance Auto Parts in
Burnsville (MN)

Chris was awesome! I’m so glad that superior customer service can be found a stones throw away from home.

Worse customer service we have experience in a long time We walked into an empty store with 4 employees sitting behind the desk Not one of them said Hello. We said Good morning and got no reply one of the employees made eye contact so we explained that our car was having some battery issues he went outside tested the the battery and told us we needed a new one we asked about battery trickers he took us to where they have them gave us a quick explanation and left us there. We said Thank you to No replies and left but our car didn’t start and we forgot the charger at home so my husband had to go back in and ask if they would give us a jump one of the employees without even looking us said “No is a liability”. We walked home to get our other vehicle Needless to say we bought a new battery from another location<br>We hope your customer service gets better as this location is convenient for us

Didn't have the parts needed and tried to sell me small block gaskets for a big block. Blamed the system.

The gentlemen, that helped me in this store Mr. Sharpe was absolutely the best help at a parts house that I have ever had. He went above and beyond the Call of Duty to help me in a time of need. As i'm a truck driver and a part on my trailer broke down, he helped to get the part to me. This is a awesome, awesome experience that i've had with Mr. Sharpe and wish that so many other places that I go into would perform services like this. Young man did kudos keep up to good work. And to the management that reads this post.I do hope that you will give him a raise in pay for the care and concern, he put into addressing my needs.

The older gentleman was very rude w a return ,with a less than a week, purchase after lecturing me n waiting 20 minutes of my time n said this not pawn sop thrift not here or there , it was not a good experience

Do not go to advanced auto parts if you need ANY kind of assistance! Per Store District policy! They cannot help you determine battery you need for key fob. They cannot instruct you on how to open key fob either! 2 nice but helpless customer salespeople in store. At least they could give good directions to Batteries Plus. I recommend you do not not waste my time on Advanced Auto Parts.

I was returning a bottle of brake fluid whose cover I had never even opened. I used a higher temp brake fluid from O'Reilly for my work. The cashier took the cover off and found the bottle was opened and refused to accept the return.<br><br>It seems I was sold an open bottle of brake fluid. I will be doing business with O'Reilly in the future.

Was looking for air shocks absorber and FLOYD answer my call I didn't know what kind I need and he didn't know ether untill he get to look my truck, so I show up he came outside and look under truck like a mecanic , impressed by his work ethics, he went above and beyond trying to help me out, and at the end he solve my problem and he got me the right product I need it . What a great service he provided to me. That's what I call customer service satisfaction.

Was talked down to. They called me sweetheart, didn’t really appreciate that. Then when they didn’t have the part I needed, instead of just letting me go to a place that had what I needed, they tried to glue my piece back together after I asked them not to. He also tried to tell me that my problem was probably just some spilled soda or something messing with the sensor. The knob at the top of the gear shaft is broken, that is my problem. The shifter not recognizing it being in park is a separate issue that I didn’t need help with. I really hate that this is a common experience for women going into any automotive establishment. Do better.

this review is for the girls: Ordered a fender liner months ago. when i finally had the time and money to buy the retainer clips, found out they ordered the wrong side, so i had to wait longer still. the entire time, i could tell they weren’t taking me seriously, i’m just some girl who doesn’t know what she’s doing. one very obviously laughed at me when i didn’t know something. overall, if you’re a girl i wouldn’t recommend this place. i’ve had better experiences at oreillys. these guys are narrow minded and very simple. it’s embarrassing. i give them two stars because one guy was somewhat helpful and was willing to help teach me how to put it on.

Terrible customer service. I needed a couple of bulbs for my jeep renegade and he didn’t believe me that they were out. I even took him outside and showed him which bulbs weren’t working and he just like did not want to sell me anything it was crazy maybe it’s my fault. I was wearing a colorful dress and he didn’t take me seriously as a customer, I’m just going to buy them online at a different store. Old man said he was so confused.

Floyd has an attitude, very rude over the phone!! I had questions about a previous order return and he kept cutting me off and being real short, saying pretty much not his problem. But his attitude and the way he spoke to me is his problem. Middle finger and one star customer service rating goes to Floyd.<br>I'm sure if your return was messed up and a business still owed you money, like hundreds, you'd be trying to get to the bottom of it too.<br>Everyone else has been very helpful and knowledgeable throughout the years of me being a customer.

Had some complications finding the right part. Floyd helped me by grabbing multiple parts and understanding the issue. While the issue is still in solved, Floyd knowledge and calmness was excellent. Thanks Advanced

I came to buy a glass cleaner for my vehicle and they treated me very badly it was snowing and it was very cold and I was trying to put my spare part and I returned three times to say that this was not the measure and they did not want to change it I asked for my money and the The seller came out very angry to try to put it on and I see that I was correct, that it was not after almost 15 minutes under the snow and at -1 degrees, definitely bad customer service. My hands were sore and clenched

On the first frozen, heavy snowfall of the year, I came in shortly before close desperate for lock de-icer(I couldn't close my shop). It wasn't out yet, but you guys went in back and found it for me. Just gotta say, you saved my butt that night! Thank you ;)

The gentleman was very professional & informative. They don’t install battery I needed cuz of location but he gave me good advice on what type of battery was best for my Traverse & would have best life. Really appreciated details he provided.

Had exactly the headlights I needed, and the reference book to make sure I got the right ones. Dude at the front was understanding of my kids and good natured about the littlest one sneaking behind the counter, before I got her to understand that wasn't a thing we do.

Chris was helpful and fun to talk and got me the part i needed. Im still learning about cars and he helped explain how the tins that the break pads ride in work. Good place would recommend

This was the most crucial time to call on such a customer satisfactory driven employee, Kasandra was more than aspontaneous support beam with in my life but with in my vehicle journey. I felt so filled with gratitude I gave her one of my bracelets also!

Great assistance - I came in for front and rear windshield wipers as my dealer indicated they should be replaced (and Advance Auto is usually less expensive). The staff helped me locate the right blades for my car. After looking at my rear windshield wiper - the staff member suggested I just wipe it down with alcohol and that it didn't need to be replaced. The agent installed them and gave me recommendations to extend the life. I appreciated their honesty and the extra effort they put in. I'll be back for a battery!

For the most part I feel as though they treat me poorly due to being a women. On 06/12/2021 I called to order a part over the phone since the website said too. A guy answered and I asked for a torque strut and before I could say a car he says “well if you actually know the part you will actually need” like excuse me? I have worked on cars and have been a part of my brothers mechanic shop for years. Then he says also you need to order on line and I said the website said to call. He went on a tangent on how I as the customer need to call the warehouse myself to figure it out. I said that’s fine I’ll take my business else where. This is just one of many times they have been rude. I think it’s funny how the store manager offered me to work there even though it seems like there staff can not handle talking to a woman. Additionally I have had friends and family work for this company and they agree that was not proper etiquette.

Derek was awesome! He noticed a problem with the part he was selling me and with no others in stock or even the parts to complete it, he managed to work with me and resolve my issue to get me on the way with everything I needed. Thanks again Derek!

I just want to thank the guys over at Advanced Auto. Called to find an alternator which they didn't have. Chuck was so helpful finding and getting it in stock for me that day. After arriving and wanting to buy the alternator they tested the alternator and let me know it was okay... They hooked a computer that reads diagnostics and got me the correct part and matched a competitors price.. All in all the guys these guys know their stuff and will help you out above and beyond!!

Super polite and helpful staff also have a rewards program to get money off items very helpful.

Always a pleasure going to advanced. They have a very friendly staff and offer great deals. Recommend ordering online for in-store pickup for extra savings.

These guys are clueless about everything, I'm surprise they didnt try to look up blinker fluid. Order a secondary air injection pump and never heard back, stop by a couple times and everyone there is lost. Please hire a knowledgeable person or please train them probably.

The prices are crazy over priced. I came in to buy a tie rod for my 2011 transit. The price they told me was $74 for the moog one. They didn't offer me any other brand options. I went on Amazon and they sell in there for $32 prime delivery. That's a $42 mark up at the store. Ridiculous!