West Brainerd Auto Service in
Brainerd (MN)

Chad was great. We were stranded in the cold with a bad tire and he was quick, personable and reasonable.

24/7 Help! No manslaining or shame for asking questions. Quick to respond, fair pricing and most important they know what their doing and honestly care!

had a wonderful experience with this company tonight my boyfriend and I got stuck in the ditch and we could Not afford to pay a tow company that moment and we could work out a payment plan and he told us to have a merry Christmas and to not worry about it :) thank you for saving our butts!!!

I've used them a number of times over the years. They've gone above and beyond a number of times. They have my complete trust.

Had to have a tire put on a trailer rim on a Sunday. Trailer was on the side of the road partially blocking traffic. Chad who was working there dropped everything to help. Greatly appreciated!

A mechanic shop that’s fair and reasonable! I never felt like they were trying to sell me anything, only to fix my truck and get me safely on the road. The prices were fair, and Jeremy was knowledgeable and helpful. I’ll be back!

The folks at West Brainerd auto were great. Jeremy was fast with the car repair and cost was very reasonable. Highly recommend!

Today after pulling my car out of the driveway. I found myself stranded in the middle of the road with the car broken down and unable to move. People drove past me as if I was invisible not wanting to help. My road service AAA refused a service call because I had already used mine up for the year. I reached out to West Brainerd Auto and explained the situation. I asked for an estimate for a tow, and was told it would be $100 just to put the vehicle on the truck. I gasped noting the cost and that I was unable to pay it being on a fixed income. When I was offered a service call cost instead. The driver arrived and likely noticed that I was mentally and emotionally broken and weeping. He spoke to me briefly about what he thought might be the problem. And then took on the task of moving a very large Lincoln Town Car from the middle of the road to a short drive way. When he finished the tow he walked over and spoke to me. I said I needed to give him my card to pay and he declined. I began to cry and to express my gratitude. He reached over and hugged me, as I wept like a baby. Today Chad and West Brainerd Auto offered me kindness over making a buck. I am blessed and deeply grateful!

These guys went above and beyond! My timing belt snapped on the way home. They towed me and had me back on the road within a day. They also cleaned the whole engine compartment which I wasn’t anticipating. Fair pricing as well. I’ve had timing belts done elsewhere for around the same price. The work was done within the quote provided. I can’t recommend them enough, and I definitely will be back in the future when more mechanical work is needed!

Broke down on hwy 18, the man on the phone was very nice to speak to. The driver Aaron I think was the name. Was a very nice man and had my truck loaded very quick and was on scene within 20 minutes of my call.

The guys in the shop were very nice and easy to deal with. They had very easy to understand terms for me. Picked the car up and it drives sooooo smoothly now! Thanks for all the help and I will be sending referrals if anyone asks me for a mechanic! Good place to get your car fixed!

I'm beyond happy with the service I received. January 12th around 5:30pm, myself and a couple other vehicles spun out. Praise God there were no injuries! With that being said, the tow truck driver was there with-in 30min, got me out quickly, and I was shocked at how great the price was. I highly recommend their services!!

We had a tow scheduled for 9 am. I had pre paid. I waited outside in 7°F weather for 15 minutes before calling to check in. Was told it would be another 10 minutes. 15 minutes later, truck came. There was no communication from West Brainerd Auto Service to alert me they were running 30 minutes late. I would understand if it was an emergency tow, but this was scheduled. I'm disappointed by their response to the situation. The price to tow was also higher than other service providers in the area. Edit: I did not have a warm car to wait in. Even if I had, 30 minutes late without communication is not good service. I ended up being late to my first day of work due to the incident. I added one star to my review because the company replied to my review.

my car was locked in drive could not start my car. had westside auto come to tow it to repair shop. upon arrival he was able to unlock my shifting so I could drive it to repair shop did not charge me anything for his kindness. I would recommend them to anyone who needs help.

I would like to share my experience with this shop. I highly recommend these guys. My truck stopped running when I was up there on vacation called them to tow it and take a look at it. Nick called me and said he couldn't find anything wrong with it he had the car for over a week and drove it around to try to get it to act up again no luck. Called to pay bill over phone and I was shocked. I only had to pay for the tow $10 in fuel (It was low) and $45 shop time. I'm up in that area many times in the summer and would definitely call them again. Thanks Nick for being honest.

We were in town from Twin Cities when I heard a suspicious grinding in my wife's brakes. Left a chat message telling of my concerns & Jeremy called me back on July 4th!! We brought her car in July 5th and within an hour Jeremy called us to say the brakes were fine and suspicious noise was fixed! We returned to pick up the car and there was no charge!! Who does THAT?! Don't hesitate to call them for any of your car repair needs!!

Tony made having my car towed less of bummer. Reasonable pricing, fast and friendly. Would recommend West Brainerd Auto Service if you ever need help. Thanks again. :)

Our car broke down while driving, so we called our insurance company to get it towed into our usual shop. West Brainerd Auto was who our insurance contracted to tow our vehicle. The tow company called us and also said they could bring it to their shop and have it looked right away on Monday (the car broke down on Saturday). We agreed for them to take it to their shop. Monday morning came, and they diagnosed the problem. We told them to go ahead and fix it. I was impressed at the fast turnaround time to get our car going again! It drives great again! They did a great job getting us back on with life after this hiccup at a great rate!

Took my car there to get a new brakes and rotors. Was told I needed tie rod ends and a control arm was quoted 2500 for work. Took it to Integrity and was told that the control arm was fine and that it was actually the sway bar that needed replaced so full brake job tie rod ends and sway bar only paid 699. West brainerd auto needs to do better

Got a flat outside of Baxter. Nick was very quick at picking me up and getting me back on the road within less than an hour after my initial phone call including bringing my work van to the shop and fixing the tire. The fees were very reasonable! This was also the first tow company I’ve had show up faster than their eta and provide excellent service

Had West Brainerd Auto driver tow my vehicle to a shop in town, after having a retired mechanic from Mills looked at it & the codes read that it needed a Crank Shaft Sensor. I had already made arrangements with Integrity Auto repair to work on it. Before the tow truck driver drove it, it was driving fine other than having difficulties starting. Battery was fine too. Have the driver my keys & when it showed up too Integrity Auto, the shifter & shifter cable were broken. The Mills mechanic AND Integrity Auto mechanic said it can only do this if the tow truck driver messed up the shifter when loading it unloading it. Staff were very rude at West Brainerd Auto & wouldn't even allow the Mills mechanic to contact the owner Steve Stohl. I'd NEVER refer someone to their towing services.

If I could give it a zero I would. Called because I had a slow leak and the tow truck guy said to call back in the morning since it was a slow leak and I needed a patch. Called back in the morning. They were not going to be open! He then hung up on me! Blocked Don’t use this company or the tow company unless you like to be stuck up north with no way to get home! Thanks for leaving me in a horrible situation and not helping at all.

The guys at West Brainerd Auto service were wonderfully accommodating, very efficient, and very helpful. I am an older woman who had a tire that was quickly losing air. I called them and they said there was enough air to get me to their business and avoid having roadside assistance. Helped me right away. I am very satisfied and grateful!

I came down from Canada to visit my daughter and my brakes were giving me an issue. I called discount tire to ask for a referral and they referred me here. What a great choice as Nick helped me out and told me to bring car in right away. I brought it in at 3:45, he ordered the parts immediately and I had my car in top shape at 5:00 pm. Wow that was impressive and the price was more than fair to boot. Would recommend anyone to go there as I know I gave a card to my daughter so if she ever has problems, I know she will be looked after. Thank you

We were from out of town and had a serious brake issue. The staff at Western B Auto were able to help us. Nick was professional and considerate. We sure appreciated his honest evaluation of the problem and the consultation of parts, labor and cost before proceeding with the repairs. Excellent service!

I can't even find the words to express my gratitude toward these guys. I'm not from here and I hit an animal which broke an exhaust joint. After looking for shops at random, i was directed here and with no appointment. They got it in, welded the joint, and out in 75 minutes while I ate lunch! The price....too good to be true. The whole team is awesome. Very good guys. They are truly honest and didn't even try to sell me anything i didn't need. Just fixed what i had wrong. The right way. You guys are the shiznit! Will come back for any future problems. Thanks!

I had my vehicle towed from Baxter down to St. Cloud the morning of July 3rd. The driver (didn't catch his name) was a very friendly guy and was able to get my AWD SUV loaded up without any issues and down to the dealership in time for my service appointment. They were a little bit less expensive than competitors in the area, and I will definitely use them again should I ever need the assistance.