My husband and I had car troubles this past weekend and so we called Collin’s Brothers, we had Taylor call us and was very friendly and helpful with the entire situation. He got to us in a timely manner and even helped me to his truck as we were on a busy roadway with a lot of traffic not moving over, he held a nice conversation with us the entire time and made us feel truly welcomed in his space. I would repeatedly recommend Collin’s Brothers Towing along with Taylor! Thanks again
Austin came to my rescue this evening. The car wouldn't start so Austin suggested that we jump it first to try save me a tow charge. He did get it started but then it ran real rough. He even drove it a little to see if it would even out but it didn't. So he towed it to my mechanic. Austin was kind as well as professional.
They got someone out to us in a very timely matter given the circumstances when our Subaru went into the ditch. The driver was very courteous and chill. Thank you so much guys! Price was fair given demand and travel — $150
Had my car impounded, not my fault but who I let drives fault. I came to pick up Saturday after communicating with dispatch Friday. I come to find out after showing up that they can’t make an appointment until Monday so I get to pay for the entire weekend against my will. I’d go zero stars if I could. So much for 24 hour service.
Operators, and employees are very rude to you if your car was impounded! Even when someone else took my vehicle without my permission. And had it impounded without my knowledge of it even being gone. Unexcptable coustomer service. Wouldnt recommend having to cross paths with these ppl. Made the whole experience that much worse. Yall should be ashamed of urselves.
Took mom to get her jeep, they wanted proof of ownership so they need I was just going to the DMV and we were pulling back in the driveway and the guy literally was pulling onto the highway and left us sitting there for over 2 hrs waiting.
My vehicle was totally dead in my garage today, been having issues so called AAA, who called Collins and within minutes received a call from Devin who was almost at my home already. He immediately jumped it, which we tried with no success and was able to drive to appointment without the tow. Highly recommend!!
I got myself in a dumb situation and Josh went so far above and beyond to not only get me out but ensure that I could make the drive home. He absolutely saved the day!
Towed my car 2 miles, charged me $ 629.00. Absolutely disgusting rip off..I can't imagine screwing customers over that bad. My son hit a curb, front tire blew out, your driver was on scene less than 5 minutes, quick hook up and gone to the dealer...nothing difficult, easiest tow ever...absolutely no justification for that price. My dad started the biggest towing company in the metro and I spent my childhood in a towtruck, I do know a little something about it. It was never in the impound...went straight to the dealership. You clearly have no idea what you are replying to....a quick update, the tow cost twice as much as the repair to the car, crooks.
On 11/12 I hit a deer on Hwy 84 near Backus, and the deputy called for a tow. Collins was timely, helpful and friendly. He towed the car directly to the body shop. Great service!
Came. Took a pix. Said AAA can't pull out of the ditch. His girlfriend was in the passenger seat. Pretty sure he wanted to get home to drink. He left on call. N didn't want any extra work.
Called at 10pm on a Friday night when our tire blew and our jack broke under the truck. They answered the call right away , said they were sending a truck to help us. Aaron (the tow truck driver) then called us and confirmed our location so he could get there as soon as possible. He showed up right away and got our truck back up, helped get the spare on and made sure we were good to go. Sent me a receipt right away. Aaron was wonderful and I would definitely call them again if I need help while in the Baxter area.
We needed their services when we were towing our camper and our truck broke down.
They were able to tow both the camper and our truck.
Super helpful and very prompt.
Would definitely recommend them when you need help
We had a mishap at BP boat marina where our trailer got hung up on the boat landing. Josh came and did a great job in getting it out without any damage. He braved the cold water temperature to make sure he could get the boat trailer onto the flat bed and pull it out. Great service and such a nice guy! I’ll definitely call Collin’s again if I need any service in the future. Thank you!!
I had just finished work and my car wouldn't start. Collins was very understanding and sent someone out right away to jump start my car. He was very kind and helpful. My car was running and back on the road in No Time!!! Thank you Collins Brothers for such great service!!
11/30/23 I had a deer-truck collision on my way home from work. Brady, arrived and was top notch recovery specialist! He went above and beyond to help me not only recover the truck but also the deer that totaled it. I’d give 10 stars if I could
Incredibly good experience. A semi had his cattle guard wedged on top of my tire and had the front of his rig resting on my tire. Since my quarter panel was already wrecked I really didn’t care. These guys somehow maneuvered it out without causing any more damage. He treated my truck like it had no damage. Wish I recalled the guys name. Was fun to watch.
They arrived quickly and instead of a tow, they just changed my flat tire which was much cheaper than the tow. I also called them a few weeks ago and they were there in less than 20 minutes. Both guys were super polite and knew what they were doing. I would recommend them for their quick service. Thank you guys for your help!
My vehicle was towed to their impound lot. 3 weeks later I found out it had been towed and a 50$ a day impound fee was added. That's well over1000 dollars including towing fee. I asked very nicely if anything could be done to reduce the fee and they would not work with me at all. My future business will be done with a local company that cares.
I dealt with this company, not by choice. During a “snow emergency” my vehicle was towed due to misinformation from the city. While I understand that they were just doing their job, it was ridiculous.
However, the process of getting it out of tow and dealing with them specifically was fast, easy and courteous.
I can’t necessarily give them a five star because I don’t know what service is like should I have to call them for roadside help etc.
They are unprofessional running an illegal scam business! Here is the proof: My car was stolen from the cities, some dude in Brainard contacted me and said Collin Brothers had towed the car. I go there only to find out that they towed, stored for 11 days, never checked the Vin# or contacted me. They slap me with a bill for over $1,100! I check MN state law it’s illegal not to report the VIN and hold a car simply to charge >100$ per day. They said car is available for pick up, I drive out, find it totally scrapped, missing tires, batteries, fuses, headlights. I complain to guy, he’s a total unprofessional employee! I pay bill and wait to get towed via AAA. They all leave me in the dust waiting to chase after cars in a recent crash. I wait 2 hrs, AAA tow guy as well ( he is perturbed). I tow and leave. I call main offices in Twin Cities to register complaint, get some boss lady who is unprofessional, rude, offensive, worst behavior I have ever experienced! This is a scam business! This needs to be reported to the BBB, MN business association, and law enforcement. I also think they are stealing parts from cars while holding them without Looking up VIN #s and contacting car owners. Collins Bros, you may think you can get away with this, but you messed with A PhD with a lack of remorse for criminals. I will see you in court, and will do everything in my power with my legal representatives to shut you down and send you to jail for criminal activity. You fooled with the bull, and now you get the horns. See you in court soon! 0/5 stars, negative stars if possible.
Our boat trailer with the boat on it fell off the car today. Out of the blue an angel named Aaron appeared and offered to help us. He called his partner, Sean, both who work for Collins Brothers Towing. Within 30 minutes they had the boat up on the truck ready to be towed into the shop. We are so grateful for this company and their wonderful employees. They are awesome and we couldn’t have been more lucky to have encountered them.
They prey on people in bad situations. Out of work for covid, car breaks down, can't get it towed because - no money. Local sheriff's department calls it in for a tow on the 10th. Didn't know where they took it until I get notice today in the mail. Bill says 590$, I call them to work something out. They say the bill is now over 1000$ for storage, and fees. I ask if I can forfeit it to them for scrap price. They say 200$ is what they will give me, I agree to do so, and rush to get to their office, located down a dirt road full of potholes and hard to find behind a building in 371. When I'm finally in the office the guy there tells me no, I gotta have the other 800$ now to sell the scrap vehicle to them and they won't buy it unless I do. They will just keep charging daily fees until they can't legally do so anymore. They are PURPOSELY trying to run the bill up higher to the point that nobody could EVER afford to pay it, then send it to collection for thousands more than it would be today. I stood with title in hand to sign it over, like they said they would do in the phone, and they refused to do it unless I paid the already outrageous prices for holding a car I couldn't afford to get towed in the first place. Nobody should take advantage of someone this way, they are truly vultures. There is no other reason to charge more and more for something that they could take to a crusher today, and stop storing it immediately. Horrible people take advantage of people that are on assistance now because of the pandemic. These scum are worse than that, as they are so greedy they try to bleed a person dry.
I was stranded in leader on a Saturday and every other place was closed. Driver was able to move my dead vehicle with a little trick he knew (thank goodness) to be able to load it up. Drove me back and forth until I was able to find the right place to drop my vehicle for the weekend. Very nice guy. Would use again!
My trailer blew a tire and had to be hauled on a flat bed to Brainerd. Collins Brothers kept it in secure storage for two days and helped me take the rim off and put it back on - all for no extra charge. Amazing customer service in my book!
Not happy. Bad experience. I was sick for over 3 wks. Went to go to Drs appointment and my car was towed because they plowed. I called them right away and was told I couldn't pick up my car until Monday, this happened on a Friday afternoon. I told them I would come right now, they said they were closing in 20 minutes and I was 23 minutes away. Needles to say they sucked $360 out of me and when I picked up my car it had over a foot of snow on it, it took me about an hour to clean off because of the ice and snow and I had to keep going in my car to warm up. While I was cleaning off my car I watched one of the employees there clean off 2 other cars for other people picking up their car. I went right to the Drs office after leaving Collins brothers and found out I had bronchopneumonia and was put on 2 prescriptions. My doctor couldn't believe how I was treated when I told her what happened. They wouldn't stay opened a few minutes so they could make a lot more money off of me. Merry Christmas and Happy New year Collins brothers!
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