Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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Troy's Towing is a trusted towing company serving Detroit, MI, and surrounding areas, offering prompt and professional towing services. Specializing in private property towing and roadside assistance, they provide solutions for flat tires, jump-starts, fuel delivery, and vehicle recovery from snow or mud. With a fleet of flatbed trucks and experienced drivers, they ensure your vehicle is transported safely and efficiently. Whether you’re stuck on the road or need expert towing services, Troy's Towing is committed to getting you back on track quickly and reliably.
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
What clients say about Troy's Towing in Detroit (MI)
Excellent customer service. Atlas went Above and Beyond to ensure our customer and his family were safely transported from a busy roadway. to a safe location.
I am an independent insurance Appraiser and I work for many insurance companies. I receive hundreds of assignments each year from multiple insurance companies.
Over the past 2 years I have had approximetly 12 insurance claims assigned to me from various insurance companies to take images of the damages and write estimates for the damages that I find to the vehicles towed to Troy's towing. All 12 claims were delayed in a similar way that I describe below. (NO OTHER TOW YARD IN MICHIGAN OPERATES LIKE THIS ONE)
It's very obvious that they delay the insurance appraisers so they can delay the entire process in order to collect additional days of storage then charge the insurance companies more money than what should have been charged, that's if Troy's towing didn't delay the process.
Meanwhile, the owner of the vehicle needs their Insurance claim processed as either repairable so it can be moved to a shop or deemed total loss so the owner of the vehicle can find another vehicle to go about their daily lives.
I inspect vehicles for damages at many tow yards throughout Michigan. PLEASE NOTE THAT this is absolutely the worst tow yard in the state of Michigan, Extremely CORRUPT and I could go on and on. For one example that has happenend several times her at troys towing, I showed up to inspect a vehicle today after calling them AHEAD OF TIME to confirm there was no holds or gate fees of $75 and the rude ladies on the phone confirmed no gate fee needed since I am just the appraiser looking to take images, and then when I arrived today, now
they're telling me I need $75 for a gate fee.
Little do they know they're messing with my livelihood as I get paid per assignment, not by the hour. They treat the insurance adjusters like criminals through their tinted 3 inch glass with a small brick enclosed room that echoes when you speak and you cant hear what they are saying. What's the reason for the tinted 3 inch glass, its due to corruption and treating people in a horrible way! Plain and simple
Shame on you Troy for operating a scam like this!
Wouldn’t recommend this tow company if my life depended on it. Extremely rude customer service from on the phone to in person. Made an extremely reputable company jump through hoops to try and tow it out of their lot. Instead, made me use their services again… and stole $4 in change from my vehicle. Even though that claim will be denied, I don’t need it bad enough.
Great customer service, a bit pricey especially with me to assisting by holding the flashlight and suggesting where to insert the wedge and pumping pad Lol
Fast & very efficient, the tow truck driver was very respectful. I most definitely will recommend them & I will use them again if needed. I needed a car that was crashed moved to get another car out the back yard & the young man knew what he was doing. Picked it up & put it back in the same spot, Thankyou young man & also thankyou to the dispatcher for being polite & patient!
Rude Rude Rude! It’s a shame how the employees to the owner is down right low down. My nephew left out with tears in his eyes coming from this place. He was told to come in with a certain amount of money to get his car out. He is a hardworking young man. He came with half in cash and the other half guess what is on his card that’s currently impounded at this place. The glass that you talk through is completely blacked out so you can’t see anyone’s face. Oh but the ladies behind that glass very distasteful and rude. He explains if they could have someone go in the car to grab his bag he is able to pay the full amount. Well those ladies behind the glass told him oh well it’s nothing they can do. However some other folks was there and they went to their vehicles and got what they needed out the cars. I’ll make sure everyone knows about this place.
Although highland park Police forced AAA to leave and disregarded my tow This lady Tia black At Troy’s Towing is a rare Gem in the world who was absolutely beautiful and I couldn’t even see her face behind the glass for safety purposes I’m sure, but thank you for being amazing, patient, and helpful. If you don’t take your frustration out on them they can do their job and you can leave happy, but I hope God blesses this woman 100 fold for being such a beautiful gem! and great Samaritan!!!
My son and I drove to downtown Detroit for a concert. When we got back to the parking ramp after the show, one of our tires was nearly flat. The first company I called for road service said they were short staffed and couldn’t help. The second company we called gave us the phone number for a different company and said, “Good Luck”. I called Troy’s next and they took the job. The ramp was deserted by this time and it wasn’t easy for me to keep calm. When the driver came he looked at the tire and listened to our situation. He put air in the tire first because it would be safer than using our donut spare for a long drive home. He waited to make sure the tire would hold air and it did! We made it home without any problem. The dispatcher at Troy’s Towing that night was patient and kind when I kept calling to get updates on the driver’s arrival. Our driver had good problem solving skills and turned what I thought was going to be a big problem into a simple fix. My recommendation is to call Troy’s Towing first when you need help in the Detroit area!
I didnt get a Tow from this company and I never would. Im a Rideshare driver, 6 years 5stars and I had a whole road rage incident on Mack in Groesbeck heading towards St. Clair Shores direction, with one of these Tow drivers with a license plate beginning with BC1177 today. He was blowing the horn on that big ahh Truck, pushing about 60 in a 30, trying to run me off the road and jumping in front of my little Kia and stopping that big truck. Im just a girl but not your average woman, I can drive baby and I'm never scared of Noone, idc if you're a man. His wife was out there and she did nothing, I cant imagine how he treats her when he cant control his emotions. This gave The Hills Have Eyes though and im . I wouldn't trust these ppl, NO! They were gross and weird. This a slow crash out, and they just let anybody get these licenses, Be careful.
The driver was great! I had a motorcycle tow and everyone can't do those. He brought me me bike and made sure it was delivered in the spot that I requested. Will use again in the future!
This company was called out to one of my properties by detroit police on March 4 2025 to tow my tenants vehicle. The driver took it upon themselves to tie their tow truck winch cable to one of my front porches supporting columns to pry off so that he could angle the car causing my front porch column and wall to collapse then after proceeded to attach to the car and tow it like he should have from the beginning. This same driver handed my tenant the company card and admitted fault and to call and file a claim with his company. This company is giving me the run around. First I was told to file a homeowners insurance claim and they would file a claim with their insurance company then after I advised them I have no homeowners policy I received a response to file a claim with the tenants car insurance company. I am flabbergasted at this company's response. The vehicle being towed or the tow truck never hit my home, nor am I worried about any vehicle damage. I am trying to remedy the damage done to my HOME by this negligent driver tying his chain onto my supporting column causing it to collapse. I am also shocked this is the response I am receiving from a company who seems to have a contract with the city of detroit. This whole incident happened infront of police and witnesses. They have no accountability beware when they come onto your property to tow any vehicle. You will just get the run around. Attached are pictures of the damage caused by this negligent driver and this company now is trying to brush this off with no
consequences leaving me with damages and loss to my home. What's worse this negligent driver with his decision making could have injured my tenants, the police present and themselves by doing this. If they think I will not pursue legal action and that this is just going to go away they are so wrong.
Update: 3/25
This company wrote back to my review as if they are doing anything like investigating and encouraging me to call but yet all the times I called they refused to speak to me. Only dealt with me via email and still refuse to give me their insurance information. Still waiting for this company to do the right thing and rectify what their negligent employee did to my house. Like i said beware they have no accountability. They left me with thousands in damages and leaving me with no choice but to file a lawsuit.
I can’t say enough great things about Troy’s Towing! From start to finish, their service was absolutely amazing. Shannon, the dispatcher, went above and beyond to make sure I got a tow as quickly as possible—even though my destination was over 50 miles outside the pickup location. Her dedication and professionalism made a stressful situation so much easier.
My driver, Richard, was equally incredible. He worked hard and fast while being super courteous the entire time. He made me feel completely comfortable, which is so important in situations like this.
If you ever need towing service, I highly recommend Troy’s Towing. Their team truly cares about their customers!
Very fast. Flatbed showed up to my location in less than 10 minutes. Knowledgeable. The tow truck driver had my Yukon hooked up and pulled onto flatbed within a couple minutes. No fuss. No issue
Your employee were very professional , thorough, precise and quick it was very very very cold outside your young men's did not complain not once about the cold they did their job I was very pleased with their quickness and accuracy.
I lock Troy's Towing number n my phone for future service and reference I will give Troy Towing company five Stars I would definitely recommend Troy Towing company to my friends.
This place is horrible it deserves to be shut down! My car was towed there after having a flat tire on the side of the road. They didn't offer to change my tire instead they towed it to the lot for 240 dollars and said we don't change tires even though they say they do. They offer "free shuttle" but the tow driver dropped me off at the gas station at the next exit and said thats the best he can do, then I had to uber to my final destination. When I tried picking up my vehicle they told me I have to have it towed somewhere I can't fix it on their property and neither can they even though they offer road side assistance and change a flat tire. I found a tire shop 1 mile away and told them to tow it there for an extra 110 dollars. Again refusing to give me a ride even though they offer "free shuttle service" i walked 20 mins to the tire shop and waited outside for 3 hours. The rude lady behind the counter told me it will be 30 mins to 1 hour. I waited 3 hours and still no truck. I called DPD and they finally helped me out and got my truck back after waiting with the police back at the shop for another 45 mins. I hope this establishment gets shut down and the owner and the ladies behind the counter along with their families go through the same thing they put me through!! If you're ever stuck on the side of the road make sure not to choose Troys towing.
My son got a flat tire on Saturday night and got stuck on the plaza in Detroit. Called Troy's towing and they were there within 20 minutes. Replaced his tire right away. Good service at a reasonable price considering it was an emergency! Thank you for your help!
On point, friendly and professional. Arrived 20 mins after my call to pick up my van. They brought two trucks, one to shield us and one to tow which made things much safer. I made the right choice, thanks Troy's Towing!
Rashida and the crew are always fantastic! I was stuck on the highway with a shredded tire and couldn’t get the spare to drop down on the truck. Troy’s was to the rescue in a flash (literally maybe 15 minutes), got me towed to my destination, and were absolutely wonderful. Will definitely be using them again and referring anyone in need.
Thank you Troy’s Towing!
These guys are great! They know the state troopers that acted as blockers for me when my boat trailer disintegrated on I94. State troopers helped me for 3 hours trying to make my trailer serviceable for the 1 mile to the house. But the trailer was to far gone and had to be carried to a trailer service to be repaired.
Unbelievable!! The tow truck driver released my car while at an angle, it then rolled down off the truck into my father's garage severely damaging it. The driver then just gives us a card and takes off. Got the estimate for about $7500 worth of damage. Made a home owners insurance claim because the vehicle was actually fine, but also made a vehicle insurance claim. I wrote them a letter like I was instructed and told them the details. I have a feeling I'm going to get the run around from this company, based off all the other reviews.
My experience with Troy's Towing as of today. I got the chance to sit down with the owner of this company and that meeting was great. He really helped me with my situation and I really appreciate him for what he is doing for me during this time of frustration. Troy keep up the good work brother. It is always an honor to meet good people and be able to come to an agreement. Thanks
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