August Pohl Auto Parts in
Benton Harbor (MI)

Thank you guys for working me every time, this is my second time ordering. you haven’t disappointed. Thank you Roy. You’re doing a fabulous job. I look forward to work with you guys again.

Found part on car-part.com. Listed as available at the Berrien Springs location. Drove to this location to find out the part is actually at the Benton Harbor Location, apparently listing correct location of part is not standard practice, I was told they use Berrien springs address for all parts listing, a customer should somehow know they have to call to find out true location of part. So had to back track 15 miles to Benton Harbor. I arrived at the Benton Harbor store only to discover they only accept cash payment, no checks, no debit cards, no credit cards. Which does not leave the customer as much leverage if they receive a defective part. I was not willing to run to the bank to satisfy there cash only policy so did not make a purchase. My advice would be verify location of part before making a trip, but more important if your needing a high priced item go somewhere else as paying cash will leave you very little buyer protection. Credit or debit card companies will help you if the purchase goes bad. If you pay $1500.00 cash for a used engine and things dont work out, you wont have a whole lot of resources to get your money back.

Pat was so stellar to deal with! The order was ordered and boxed for shipment within hours! Talk about quick turn around. Very easy to do business with. More people like PAT please!!

These are true professionals long from the old days of how scrap yards operated. The place was efficient and orderly with modern computer technology at hand. I was quite shocked at the atmosphere inside. It seemed like a new auto parts store. The used parts are all cleaned up and myne looked brand new. I hope every salvage yard is running like these boys, if not there gonna be left in the dust.

Needed all four calipers for 2011 toyota sienna xle awd. August pohl went above and beyond to make sure I bought the best used part for my car. There attention to detail is second to none. Calipers like new .Walked me through all options.

Item was delivered to a wrong address and left outside on the street and got stolen. They do not reply my messages, nor they started a lost item procedure on fedex. I suspect a sophisticated fraud scheme. Be careful!

I ordered 3 parts from them and I pay $295 for shipping. When I receive order on palettes one parts was damaged and I call and text with “Tom”. I send him picture where he can look bend damage and he answer me I don’t see any damage. What ? I want refund for that parts and please send me return label but he say I don’t care about you and if you want ship by your self and pay for ship and then they will send refund. I told him I pay $295 for shipping, why I need pay for return. Then I told him I need manager and he say you talk with manager right now. Then I told him give me his Boss and he say you told with him. Please do not ordered parts from them because they don’t care every thing what you buy from them and don’t care about how much you pay for shipping.

Absolutely the worst customer service I've ever experienced in auto parts industry. I spoke with Tom who was rude and abrasive. I ordered from them before, and simply asked to pay with CC or PayPal just like I did in previous transactions, but Tom demanded cash or wire transfer as payment only. He hung up on me when I requested to speak with the manager. Is this how you treat repeat customers? Avoid!

Purchased a used transmission by phone from Tom. He was very helpful & quick to handle the transaction. Part was as shown , delivered quickly, & works great. Smooth transaction. I would definitely use them again. Many thanks, Tony.

I recently purchased interior components including seats and door panels for Lexus suv. I ordered through a sales person named Tom. Tom was very helpful is finding exactly what I needed. While the shipping costs were more than what I would have expected, upon receipt I found the parts to be in excellent condition. A very good experience. I highly recommend this company.

Awful. Don't deal with these people. They don't take card. They only do wire transfers. Who does wire transfers?? After I purchased an item and we agreed it would ship out, it never did because according to them, it would be an additional $25 to ship to where I'm am. Why didn't they tell me that before?

Purchased a center console for a 2017 Chevy Silverado. Tom was quick to answer both phone and emails. Great looking part. Shipping was way less than I expected. Part arrived in just a few days. Very well packed. Thank you!

well I order red leather audi s5 seats from august pohl & they arrive dropped off in a palette, my facility checked the seats out in the sunlight due to their “check before signing” system packages were cut open, who would have thought they would sell you a set of seats covered in black mold? obviously not me, this is why you don’t trust junk yard online, due to things like this, so now I have black mold inside of a vehicle I am supposed to drive daily, not only for work, the grocery store, & majority of my life’s necessities but now my entire interior needs completely deep cleaned & mold removal before i can even drive it again. good job guys thank you for disclosing you will sell seats with black mold.

Very fraudulent people. Bought a rack and pinion from them for $700 and they were trying to rip me of with a $400 shipping to NY. To force me to accept their exorbitant shipping charges, they said if I arrange my own shipping and the item is damaged, they’ll not accept a return. Declined their high shipping and arranged my own shipping with FedEx, item arrived but after installation, there was noice in rack so I called Tom (sales person) and arranged a returned but because I declined they shipping, they cracked the plastic cover on the motor. Never heard from them after the delivery until about a week later after several failed attempts to reach the sales person (Tom) failed. Left a voicemail Requesting a refund only to be told in an dubious email that the rack was damaged upon return. Examination of the damage revealed a deliberate attempt to defuse a refund. Crack was about an inch or two and to only a specific portion of the plastic cover and didn’t affect any other part of the motor on the rack. Please BE CAREFUL in dealing with August Pohl.

They tried to pocket $2500 of my money for the parts that i purchased claiming that i paid ACH and not a wire. Half a year later was able to get my money back after District Attorney called them requesting an explanation of a business is conducted.Mike Lieberman supposedly the head of their operations is the main CON artist. Just looking through the whole stuff that i went through to get MY money back gives me chills. If you and adventurous type and love to challenge yourself, go ahed and do business with them!

They didn't have the part I needed, but within about 30 seconds they found it at another used parts store. They told me the price at the other store... And proceeded to hand me THE CARD for the other store, which was a few miles out of town. I went to the other shop, got the part for the price they quoted, and that was that. August Pohl is closer than the other shop so they're still my first choice.

Found some parts I needed online...I sent an email after hours and promptly got a response the next morning. Danny's attention to detail was great, these headrests I was after had blue threading...there was no way I was going to notice that by looking at the pictures they sent over. Everything worked out great and had it all shipped to Denver via FedEx ground. Thanks fellas!

Not to be trusted at all, they totally ripped me off. I paid for some parts, sent them a waybill for them because they refused to get one for me (because I am from Canada). They get the waybill, and it says seller is to pay for customs charges, I stated I would of course pay for them myself, and they were welcome to charge me in advance or preauthorize my credit card. They refused, and wouldn't send the parts unless I could get Fedex to state that buyer pays customs charges on the waybill. Fedex does not do this, I again pleaded with them to charge me in advance, it was literally $8 for the charges. Instead of doing this, they charged me a restocking fee for parts that never even left the store, and refunded me $117 when they charged my credit card $151. Absolutely scummy way to do business, I would never deal with these guys again.

Well I own a shop in Chicago area and had horrible luck with lqk keystone and others here in Chicago and so I looked on car-part and seen that they had the tailgate we are fixing gave them a call and talked to Tom who was very friendly and helpful for the most part till the problem occurred. I was a little uneasy with the wire transfer or cash only as payment and that’s where I should have listened to my gut and ended it. But I didn’t and I drove two hrs to pick it up, the tailgate they had been sitting around for almost a year and was very dirty so I cleaned it a little bit and seemed ok, I took it and drove back thinking I had a great new place for parts. But upon getting back to the shop and cleaning it throughly found that at some point the gate have been.dropped and bent the pinch weld at the bottom. I decided to call talk with Tom and the problem within hrs of picking it up and first thing he did was to blame me for it and I can understand, I’m sure they get there fair share of people trying to pull a fast one but I wasn’t that’s the part I never cleaned and couldn’t have seen in there in there poor litghed building as I explained to him and send his pics and then my pics and clearly with as dirty as it was you could not tell the damage. He then said he would talk to the owner about it. So the next day I reached out to him and they said they would do anything. I would be careful and fully inspect your parts before u leave, even make them clean it!!!! Buyer be ware!!!!! Might be the reason for wire transfer or cash policy so you don’t have anything to try to get your money back!

Great service and my item was packaged with the best protection. Tom was great at getting me the parts that I needed and took care of any questions that I had. I would highly recommend these guys for all of your aftermarket or factory part necessities. Thanks again guys!

I recently purchased a Transmission for my 2011 Chevy Impala from this company. When I brought the parts to my mechanic he informed me that it was the wrong torque converter. I then contacted August Pohl and was told they never even sold me the transmission. I was transferred to a man named Danny and he was very helpful, He informed me they gave me a torque converter for a Ford Pickup and said they should have the right one if I went back. I then had to drive an hour one way back to the company to get the right converter. When I arrived I waited a good 10 minutes before anyone came to assist us. They were very unorganized and the converter they had set out was again the wrong one. The man "assisting" us said he needed to get approval from his boss saying this was the right converter for my vehicle which is completely fine EXCEPT when I was trying to explain what Danny had told me on the phone he talked over me to another coworker and would not make eye contact with me at all and only spoke to my stepdad who only drove me there. I paid for everything, I called about the confusion and tried to figure it out and drove an hour one way for their screw up and they couldnt even show me the respect of talking to me the customer about it so I walked out. I will never do business with this company ever again! I was not impressed at all!

I was a little nervous reading some of the reviews as an out of state buyer. However, I received top notch service. Someone always answered the phone, the price on the part was about half of what other yards wanted to charge, and the part was actually in better condition than what was described to me. They also had no problem letting someone local pick up the part for me. Great job August Pohl's!

I'm from Lansing Michigan, I been working with them for about 17 years now. Mike is the owner, he is honest man and carrying a great quality used auto parts. I'm very thankful to all the services they provide me over the years. Now His Son Adam is here. Adam is a great representative of His Father abd there Business.... Great job guys and I'm looking forward to having another 17 years and more...

Terrible customer service. Stay away from Tom, maybe the other guys can help but he definitely cannot. I made an order via the phone on a Wed, faxed the paperwork. Called Friday and the part was not shipped. Emailed to avoid fax error. Email was correct and he received it. Told me it would go out the following Monday. A week later still no part. Called he said "you order was lost in the shuffle". But could try and send it Monday. Asked to speak to a manager and he said they don't have managers nor an owner. I guess its just a freelance company a bunch of sales guys got together. I offered to still purchase the part and pay expedited on my dime, said they cannot do that. Look elsewhere for your parts needs.

Got a 2nd Row leather seat from Tom at August Pohl for our 16' Explorer - Was shipped by freight in a few short days and wrapped and palatalized very securely. Came in just as described - These guys are great!!!!!

I called and spoke with Tom regarding an engine they had for sale on eBay. The price was $2,100 plus $250 shipping. While I was on the phone, Tom was emailing his boss who is one of the owners (owned by a father and son) with my questions and while we were on the phone, his boss removed the listing stating they were not charging enough for it. It was obvious that now that he had an interested party on the line, he thought they could up charge me. They relisted the same engine for $2,760 plus $250 shipping and stated that since the new price was over their $2,500 limit to accept a PayPal payment, I would have to send them a wire or cashiers check. Note: PayPal does not limit transactions to $2,500, this is a August Auto Pohl policy, mostly so that the buyer has no protection from any junk they may sell you. Even Tom explained that he knew the owners were a couple of con artists and told me a story about how they continually rip off the Body Shop that is next door. This is your typical junk yard mentality where they treat customers like dirt and then cry about how they lost the business after 20 years. eBay confirmed they have an investigation pending, I would not buy from this bunch of frauds.

I purchased a set of Audi seats from their Ebay store. Adam's communication was amazing and he was communicating throughout the transaction to make sure I had what i needed, and he was flexible and very accomodating. I would highly recommend them. Thanks guys