What clients say about Prell's Towing Service in Alpena (MI)
We had a vehicle doing blood transportation get a flat tire in Alpena and it needed to make it back to Saginaw in a certain amount of time to save the blood products. Prell's was super quick and communicative with their service. We appreciate them saving the day!
"Qorky" the driver was driving very aggressively almost ran me and another vehicle off the road. Was tailgating dangerously even after we both picked up our speed and were going 75mph on 32 going west. He needs his license revoked or at the least to be terminated.
Awful experience! They almost broke my camper moving it, and they parked it crooked in my mother's driveway. She has trouble getting out of her driveway without almost hitting it, which is unsafe. I called prells several times today and my fiance called. They told us that unless they get a call in the area, they aren't coming out to fix their mistake. I will never call them for service again. I also plan to share the videos of the move and the pictures of the parking on my social media, so others may be aware. Bad!
EDIT: Reply back to prells owner.
You didn't "forget" I and my partner called you several times. You straight up told us you were not coming out here unless you had another call in the area. That was over a month ago. Almost 2 now. We obviously no longer need you to fix it. Do not come.
I don’t really like to write reviews, but for this company it is a pleasure. From the lady who answered the phone to the driver. Big thanks . They were very quick to respond to my call in matter of minutes they were picking us up and taking us to the place I requested to be dropped off. The driver was kind enough to take us with him. WHAT A GREAT guy.
Price wise I called 4 companies in alpena before closing with prell . They were the cheapest by far . I totally recommend this company.
They are very prompt and courteous and knowledgeable, especially on opening locked doors. My key phob battery was dead, so I couldn't unlock my door. The young man who assisted in opening the door was finished in less than a minute after arriving. Awesome!
I’m not impressed with the service. They were not open and did not answer their phone for the last two days. How can you get your vehicle out of impound and they charge you daily but yet they don’t answer their phone and their mailbox is full.
Honestly if I could leave less I would. The truck blew a hydraulic line in my driveway on Tuesday. The driver said they would come back to clean it up. Wednesday around 2 in the afternoon, I called and Jill answered the phone. When I asked when they were coming to clean it up she replied "I don't know anything about that, I'll talk to the driver and call you back" and she hung up on me. I called back a couple hours later and was told by Jill "I still haven't heard from the driver" and she hung up on me again. I called again at 10AM on THURSDAY and Jill answered and very rudely said "the driver will be out today to clean it up" then she hung up on me again. The driver showed up a few hours later, he swept the oil dry that he left there on Tuesday and then threw another bag down, told my husband he would be back later with degreaser and he never showed back up.
We spent all day Sunday cleaning up the driveway from the mess they had left on Tuesday.
Don't waste your time calling these people. Jill is so awful and rude, the truck driver is a liar. All around this company is very shady and not honest.
As far as towing, the driver was about an hour later than what he were supposed to be.
Sad we had to use them, but really happy with the experience. Even though it was on a sunny Superbowl Sunday, both drivers were happy to help us and very personable.
Came quickly did take long to hookup despite the lower ball joint snapped on the car. Was able to still tow it with a normal wrecker. The owners son was the person that came. For a young guy he was very polite and very well educated on how to do his job despite he said he only has been doing it on his own for a short time. I would highly recommend using this company.
Kevin helped make a bad situation as good as he possibly could. We can't say enough good things about him. Crushed my car last night (hit a deer). Kevin did everything he could to get me home (about an hour away), and made as many calls as he could to find us a rental car (to no avail). Regardless of the success, we truly appreciate all the effort in trying to use his connections to get us home.
No problems with the tow, either. They were professional, quick & prompt.
Thanks!
I can’t say enough about the outstanding service I received from tow operator Kevin. My minivan went from running like a top to not starting at 6 on a Saturday night. Kevin was professional, helpful and went the extra mile from the moment he arrived. He tried several things to get it running (I’d hoped I just needed a jumpstart, but no such luck) and then towed it for me. He even waited several minutes to make sure my ride arrived and I was safe. 10/10 recommend Prell’s and Kevin in particular!
Had my car towed 5 miles for $65 week later got stuck in the ditch I call3d to get pulled outand they wanted $125 like where tf do they gey there pricing at because Georgies only charged me $50 I will never again use prells towing biggest scammers I have ever dealt with
Extremely disappointed in the honesty and professionalism. Bought a used vehicle from the owner in December, with his word that he would send me the service records of the major work done on the motor. When a seal blew a week later, I contacted them again for the service records. It was apparent this was a hack job of a repair. After a few messages were exchanged, I was blocked from further communication. Buyer beware. I should have brought a mechanic with me to look at the vehicle, as it is my loss now. If this is how they take care of their customers, they won’t be around much longer to complain about.
Was waiting over an hour for roadside assistance before I called back to see where the driver was and receptionist was extremely rude and told me she was going to hang up on me.... So much for being a 24hr towing place, i guess being rude to your customers is great for business.... Will never recommend this business to anyone.
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