What clients say about Kingston Auto Service in Kingston Township (MA)
Went for an inspection driving down route 3 and did not realize the gas station counter employee was a separate business from inspection area (according to her). Asked for an inspection and immediately brushed away and told to ask outside, which no person was there for me to ask. Watched the attendant then lock the door and run next door to liquor store to get a bottle of booze, with multiple customers trying to get inside while she went next door. Once someone helped me, I was told I failed inspection before it went into the bay for tint on my 8 year old car. Went somewhere else the next day and passed no question and told my tint was "way above legal limit". So were all the employees apparently? Avoid at all cost with Sunshine Liquors next door to this place if you're trying to get something quick on the way home from work. (330pm).
Dropped my car off because I thought I needed an all-around brake job. $400 cheaper than going to the dealer, but still north of 1000 bucks.
Mike called me within an hour to tell me that the issue was something much simpler, and did a quick, inexpensive fix.
That’s an honest mechanic and a good businessman. Highly recommended if you want top level service with professional treatment.
If I could give Mike and his staff 20 stars I would!
My car had a huge electric issue that turned into the car starting but stalled after 3 seconds, yes I counted. I have towing insurance through my insurance company- trust me, it's worth it. I called Mike when I was work and told him the situation and he told me he had just got a cancellation and to get it towed to him. He kept checking in with me and if he had a question he'd ask. I had to stop by after work to get my house key that I forgot to take. I looked at my vehicle and said, "OH my, that's a lot of spaghetti! They went through every single wire.
He replied that, "This is a big job."
I was once married to a mechanic so I know how much the mechanics charge by hours.
He called me the next day saying my vehicle was all set and ready to go. I asked how much the bill was.
I almost dropped the phone when he told me the price because, myself and my friend figured out it would be over a thousand dollars and he was thankfully lower than that. I couldn't believe it!
Talk about a professional person. If I was his Mom, I'd be so proud of him!
He now has a customer for as long as he's there, I'll follow if I need to.
Thank you for reading and you won't regret going to Mike.
Melissa O'Hearn
I had a great experience getting my oil changed and rearview mirror replaced—nice customer service kind, and friendly speedy. I would recommend Kingston auto and will be back.
I would give zero stars if possible. Failed inspection because of an exhaust leak that wasn't there. Zero lights on my dashboard. Said they "could hear it". I brought it to another place and it passed no problem.
When I got there told me I was next waited for almost a hour went in told me there's 4 cars infront me after being told I was next terrible service don't recommend
New owner since 2022 I think. Very knowledgeable, nice guys, good work and fair pricing. Best of all they were honest! Rudy was a pleasure to work with.
I was on my way to work at 5 am from Plymouth to Dedham and my engine light started blinking and my car starting puttering and losing power. Thankfully, I was near the exit to Kingston Auto. I pulled my car into the lot and left my keys on my front tire. I called an Uber to get to work planning on having to get a rental car for the commute home and the rest of my work week.
I called Kingston Auto when they opened and explained what I had experienced that morning. I was told that they would look at it and get back to me. I was called later that early afternoon and was told what the issue was and was very presently surprised of the turn around time and cost of the repair.
I highly recommend Kingston Auto for their honesty and professionalism in not only repairing my car in a very timely manner, but also their stellar communication and quick response to me.
Phenomenal Customer Service!
Well Done!
Brought 2 vehicles to thus shop in one day.. Rudy the tecni ian took me right away and got it done right away. They are awesome. Profesional and quick!
My car started making a noise on the highway right by this auto shop. They were gracious enough to fit us in and make a quick repair to get us back on the road. Thank you!
Brought my SUV for a MA inspection sticker and was failed for the window tint being too dark. Explained that couldn’t be as the tint was the the darkest legally allowed. Told too bad, and drove off with a failed sticker on my vehicle. Had to drive to Weymouth to the place that did the tint to question the job done, the tech measured the tint with his meter and it was perfectly legal. I went across the street to get another sticker (and pay again) and passed with flying colors. Drove back to Kingston to question Supers equipment used in inspections (I couldn’t be the only one they failed) and to request my money back. I was told “You’ll have to deal with the Registry”, that I did. I filed a complaint against Super with the MA RMV, a couple of days later a nice gentlemen from the RMV met me, measured the tint rating again, found it perfectly legal, apologized and said a refund would be on the way. Noted that Super would receive a warning for shoddy inspections services. What should have taken 20 mins turned into a few hours on the day of the inspection and another hour a few days later. Terrible shop, terrible service, in particular the gruff old guy doing the inspections, who I believe is the owner.
Gary is an excellent mechanic. Highly knowledgeable, and very reasonable and honest. You won’t find one as genuine as him. Would highly recommend for any type of service!
needed brake line replaced on car
Tried to charge me $1600...said it needed complete brake job all around...had it brought to another mechanic...cost...$500...so they are crooks and its too bad that there are repair shops out there ripping people off...this one of the them..dont bother going here..
Worst customer service I have ever experienced. I never right reviews but I am writing because this place is the worst place I have ever been to. I went for an inspection today and got terrible customer service, had to wait outside in the cold for a half hour, and now my cars not working and I drive a 2017 with 0 problems prior. Biggest scam of a place I have ever been. Paid with cash and didn’t get a receipt. Give them ur business if you don’t care about ur car
ATTENTION!!! DO NOT TRY TO GET AN INSPECTION STICKER THERE, A COMPLETE SCAM !!! ZERO STARS WOULD BEST DESCRIBE THEIR BUSINESS
VERY UNTRUSTWORTHY
THEY'LL TELL YOU SOMETHING IS WRONG AND TELL YOU TO GO TO A CERTAIN PLACE TO HAVE IT "FIXED"
BUT THEY ARE AFFILIATED WITH THE OTHER SHOP SO THEY'RE MAKING MONEY HAND OVER FIST FOR SOMETHING THAT WAS NEVER BROKE
😠😠😠
COMPLETE SCAM - DO NOT GO THERE FOR ANY REPAIRS OR INSPECTIONS!!! VERY INCOMPETENT AND EXTREMELY RUDE AND OBNOXIOUS TO WOMEN!! PLEASE AVOID AT ALL COST!!
Garys great always my first choice for repairs but due to the owner now charging 20 just to put cars on a lift to look at them i wont be able to go to them any more low income plus 12 year old car means that i cant afford an extra 20 just to have a diagnosis for a noise specialy when its expensive enough for the repairs to start with
gary is really great. i go there all the time. he is so honest and realistic and not afraid to recommend a place to have the work done cheaper - tires - can't say enough. go there.
well, i guess i can say more...gary goes out of his way to provide excellent service.
The mechanic claimed to be knowledgeable bragging that he's been a mechanic for 30 years then after the work was done stated he "doesn't work on these vehicles". He charge a king's ransom and made the car worse than when we brought it to him. After the work was done, he inspected my car but my back & brake lights wouldn't work and the car stalled whenever we place it in drive or reverse. So, I was given a inspection sticker for a car who's lights don't work and who's engine doesn't work! I asked for some of my money back and he stated in no uncertain terms "NO"! Avoid this representative of Shell, he doesn't care about his customers and will gouge them for work he knows nothing about!
He also will pass vehicles that are unsafe under the state inspection!
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