Very friendly and personable staff. Arrived late for my appointment and was still taken right in. Technician also advised me of some issues he noticed while doing my oil change. I will definitely use them again.
I called them in hanover Ma. asking for shocks for my Murano, I was told they will call me back, a week goes by no call. I go there a week later and I wait 10-15 minutes for the gentleman to get off the phone and I’m told they will call me back with a price for shocks, so I leave. No phone call….so a week later I call them and the guy says he remembers me and will call me later today with a price and set an appointment if I need it. It’s been 2 weeks and no phone call. I went to Sullivan Tire in Rockland and they put Monroe shocks on my Murano in one day.
Awesome and Friendly! I stopped here because I thought I had a leak in my tire or something that was causing my car to wobble on the highway, they pulled it in immediately, put it up and checked it all out. Turned out to just be snow stuck in my wheel wells, the manager didn't charge me and had it cleaned out and said if it's not better we are here all day. Grateful for them being honest, I will go here for any of my cars needs in the future!
Steve, the new manager, arrived at work on Christmas eve to be greeted by my truck waiting for him. My truck had the pads fall off the night before and was due to get rotors, pads, and calipers. Steve and one technician worked tirelessly, all day, to get my truck fixed and back on the road. He could have closed shop and just told me “It’s Christmas Eve, corporate says we gotta close”, and I would have to accept it. Instead he stayed and finished my truck. On top of being a skilled mechanic, he has INTEGRITY and is a man of his word. You’re lucky to have him.
Overall, a great experience. From the moment I walked in I was received with professionalism and friendliness. The process was smooth, and all was thoroughly explained. Loved it.
I bought 4 new tires here and got an oil change and the experience couldnt have been easier. I will be coming back in the future. Staff is also extremely nice and had no problems answering all my questions.
Why does Monro charge extra costs for labor, disposal, etc etc when I get a coupon mailed to my house stating a $49 oil change, yet I get charged $66 for a conventional oil change on my Kia sedan when I get there? Shady
I had appointment today at 10:30am. I came in around 10:11 , the guy in the front tells me they might be not able to take me , I told him I can Wait with the vehicle As I took a day off, He goes back to the shop and talk to the mechanic Comes back after five minutes, Tells me The shop is unable to perform work on my vehicle, as it is too new for them , which is a 2021 Nissan Armada , They are un capable of doing oil change, and transmission flush , I drove 25 minutes just for them to tell me my car is too new for them to Know how to work on it.
Colin did my oil change. He was professional and explained to me about my particular oil needs etc. the shop and waiting area were clean and the change was done in a timely manner. 5 stars!!!
Outstanding work and super customer service. Especially the young man that works the front counter. Extremely polite.
Go there and you'll be sure to get a fair price and know that your not getting a bloated prices.
My husband went here for our beloved Supra and we brought tires for them to put on. We made an appointment to have the car tires put on, the technician managed to destroy two tire sensors. He had the vehicle there for 8 hours and did not attempt to repair this. He then called me saying our Supra was ready. He forgot to fill the tires with air leaving three fully destroyed tires, maybe four, and the sensors that read tire pressure being destroyed. This is now a 2k plus loss. Monroe showed minimal care and zero accountability and refused to remedy this. Beyond disgusted with this and will need to pursue legal action.
I was getting ready to travel from Hanover up to Maine with a car full of heavy items, and my cat. I had been hearing a strange sound from my back passenger tire and the driving felt a little off. I was very nervous to make the trip without having this looked over. When Colin at this Hanover location took a look at my vehicle - he informed me that a discolored patch on my rear passenger tire was actually the steel threads worn through the rubber, and advised me it would be very unsafe for highway travel in its current condition. Colin told me they were running a special on tires, and replaced both rear tires on my vehicle in the same day. He even checked a few other items just to ensure my vehicle would be safe. I was on the road within in a very reasonable amount of time, and I immediately noticed a difference both in the handling and the sound! I am so grateful for Colin’s professionalism and compassion during what could have been a potentially dangerous situation. Very impressed by the level of customer service I received, and I will be returning to follow up on a few other recommendations Colin made in regards to why the rear tires wore unevenly. THANK YOU!!
Really impressed with the customer service, kindness, and professionalism from the store manager Colin. I had a tire leak that he was able to diagnose and repair very quickly and had me on my way. Pricing was very competitive. My experience couldn’t have been better.
Colin was a pleasure to do business with, extremely polite & helpful. The technician found the leak quickly, plugged it & I was on my way. Honest shop that has been consistent in their service, advice & value
Anthony asked all the right questions about installing my tires, I had some questions about my breaks. He reassured me there is lots of break pad left and the car looks good underneath. Recommended an alignment and explained why. Very kind and helpful. Great service!
I made an appointment two days prior. I called earlier in the morning to confirm. When I got here promptly at the appointment time, I was told that they had to finish up with one other car before starting mine. Asked how long that would be, the guy said “just leave the car with me and I’ll call you when it’s done“ again, I asked how long it would take and he was evasive when I pressed, he said “a couple of hours“. When I told him I had had a 10 o’clock appointment, he said “well this guy did too.” What?!!?? He just shrugged when I said I had other plans later in the day and I didn’t just have an indeterminant amount of time to leave my car.
I walked out and he really didn’t care. What a horrible place for service. I should have known better. Years ago I tried to get an oil change and of course they tried to upsell what type of oil I need, but fortunately, I had already looked it up and showed him the information from the auto makers website.
A bunch of inept clowns work here. Stay away.
Went in for oil change and tire rotation . Had appointment at 2. When I showed up they seemed shocked I had an appointment and had to wait for the manager to get back 20 mins later. I watched them work on my car through the glass and they never touched the rear wheels to rotate them. Manager said you’re all set and I said they didn’t do all of my tires. He said yes they did and I replied no they didn’t I have been watching. The manager goes in the garage to ask the worker if he rotated all my tires and he had a very confused look on his face. The manager came back to me and said yes he did them all. I knew he was lying straight to my face. When I got in my car the updated sticker for my next oil change had a rough estimate of 110,000….. about 350 miles off from the accurate number. Absolutely no professionalism and untrustworthy. I have absolutely no confidence they did their job correctly . I also noticed on the HIGHWAY that they never fully closed my hood on my car . I could have died because they were careless. Not only are they untrustworthy but I could have also been seriously injured and or died if my hood popped up on the highway . They should not be in business.
If Zero stars was an option that's what I would give. I purchased a Groupon for a Full Synthetic Oil Change for $69.99, when I went to the Monro in Hanover on Washington Street (listed on the Groupon) they told me the Groupon I spent $69.99 on was only a coupon for $69.99! Last I checked you do not pay for a coupon, especially not the amount the coupon is worth! This is a complete scam to get you there just to rip you off. The gentleman at the front desk tried to charge me an additional $69 and repeatedly told me the Groupon was only being used as a coupon for the value already paid. He had a little cheat sheet on how to ring it up. And Groupon refuses to refund because it is a nonrefundable Groupon. Scam all the way around.
Elvis and staff were very professional and knowledgeable. Very reasonably priced. The amount of time to do a sticker replace parts and do my wheel alignment was very fast. My second year coming here and I will continue coming
My scheduled appointment to have tires installed did not go as well as I had hoped but was not going to write a review until later at home I noticed two of my wheel center caps were broken and they had glued them back on. I can understand things breaking but to not even inform me about it and then glue them back on seems shady and dishonest to me.
When the car was done and backed out of the shop i went around the car to check out the new tires, everything looked ok except the rims were all dirty and looked like maybe some grease on them. I got home and started to give them a good cleaning where I noticed something on the center caps that wouldnt wash off easily. Further inspection I realized its glue or silicone so I went to remove them so I can clean them better and they were glued in. Looking at the center caps they were each missing one of the plastic tabs on the back that hold them in place. I had to use adhesive remover to clean all the glue/silicone off off the rims. The center caps are broken so I have to buy new ones at the dealer. Did they really expect me not to notice?
I waited a few days to write this review and im still a bit upset, outraged that a tire shop would seriously try to glue the center caps back on and not even tell me about it. It would have taken 30 seconds to come out and let me know the center caps had broken, I would have said ok thanks for letting me know and to leave them off ill go get new ones. Makes me wonder if something else went wrong they wouldn't tell me and instead try to hide it. Now I have to go over all the work they did to see if anything else was wrong, like stripped lug nuts or damaged brake lines. I didnt see anything else that looked out of place, yet.
I had bought the tires and made the appointment for installation 7 days prior on Amazon. I had received multiple texts and emails confirming the appointment, I had even called the shop to confirm the appointment over the phone. But when I showed up for my scheduled appointment I was told there is no record of my appointment, that they were busy and I could just leave the car and they would get around to it. I made the appointment specifically so i can drive it in, get the work done, then leave since I didn't have a ride plus I had plans I had scheduled around the tire appointment. I was there a little less than 4 hours.
I am very happy with the tires themselves, car drives great. When I first started driving I noticed the ride felt a bit hard and then the tire pressure warning came on showing all 4 tires were over filled to 45psi. The fronts should be 30psi and the rears should be 35psi so I pulled over and corrected the pressure then the ride felt great. Im just pointing this out since the tire pressures are listed right on the label inside the drivers door and easy to locate. It wasnt a big issue for me since the car tells me the tire pressure plus i was going to check the air pressures anyways when i got home, but for people without that feature they would have been driving around with over filled tires. When driving the tires heat and the air pressure goes up, and the max pressure listed on the tire is 50psi.
I do not like taking my car to shops to be worked on because of issues like this. Showing up for a scheduled appointment and having to wait around is one thing, but the center cap thing really gets to me and has me worried there may be something else broken.
They did good work at a good price. They didn't pretend anything was broken or worn out and even the waiver i signed when i handed over the keys communicated a great deal of respect and responsibility. They don't take shortcuts and they know their stuff.
Been a customer for years. Recently I had the pleasure working with Don, he was pleasant, informative and attentive to my concerns and all questions I had about my service.
Prices are fair, I don't have a question next time I need work on my tires that I will call them first.
Thanks again!
Scheduled to have my A/C looked at along with squeaking from my tire. Dropped my car off on Thursday morning and received a call back on Saturday that they could not work on the A/C because of the year of the car (would have been nice information when I dropped the car off) and that there was sound coming from my left front tire, but didn’t do anything about it. Basically my car sat at the shop for 2 days and nothing was done, complete waste of time and rude customer service, will never use this location again.
I purchased my tires from Tire Rack for my mini-copper and shipped them to Monro. I only dealt with the mechanics - They were excellent - 10-star experience. Right after, I did my mini-van and dealt with the owner (I think he was the owner). I felt terrible for him; he was angry, combative, and downright unhappy. It pains me to write a bad review because my first experience with his employees was great. I pray he can find peace in this world or resolve whatever issues.
Don and his guys were awesome. They were very friendly when my wife and 9 month old daughter had to come in when we got a nail in our tire. They took the car in right away and we’re very efficient making the repair. Overall a great experience and I highly recommend using them.
I have had two experiences with Don and his team at this location, and I cannot say enough about their service, but also their willingness to explain in detail what the problems were, and how to best remedy them. I genuinely felt important, which in today's world, rarely happens. Great people who have earned my business.
Great service & prices. I brought my car in for a tune up and a check engine light and when i picked it up it was off. Good deal right? It came on a few days later and I ended up having to bring it back 4 times but they didn't charge me anything extra and basically would take me in immediately. Dedicated to solving your car problems. They've gotten all my car business ever since.
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