Automotive Repair Service - Marlboro Nissan in
Marlborough (MA)

Collin was great and took care of everything for us. He kept me updated all along. Pick up and delivery were completed as scheduled by Ceia, who was also great.

Marlborough Nissan Dealership and Repair Service have always been very helpful, courteous and resolution minded!

We bought all three of our family cars here and have traded and bought other cars here over the years. We love the people in the service department, always friendly and efficient. We are able to schedule appts at our convenience and cars have ready to pick up as promised. If there is additional work needed, they call us and discuss before doing any additional work.

I bought my Nissan Rogue in 2014 from Marlboro Nissan and have returned for all services and repairs here.The staff are always very nice and helpful. Easy to get an appointment, and a loaner if needed. I'm always confident that will fix my car appropriately. I would highly recommend purchasing and servicing your NIssan here.

I have always been treated well. All my questions are answered, the gentleman at the service desk is always very pleasant. Over all a good atmosphere.

I am always treated with professionalism, respect and welcomed by last name. Everyone of the customer service representatives are outstanding, especially Chris

I continue to purchase Nissan vehicles because I know the Marlboro Nissan Service Department will always provide courteous, efficient, and honest service for my vehicles. They give us confidence to know our car and truck will transport us where we need to be, when we need to be there.

A very courteous young man was handling my account. He even volunteered to run outside and check something I was having trouble using. He came back in and asked me to follow him back out to my car to show me it was working properly and explained how to use it correctly. Also my car was serviced in a very reasonable amount of time. I was very pleased.

I brought my car in that was long overdue for service after barely driving it during the pandemic. Knowing it had been a while since my last oil change, they gave my car a thorough inspection and found my front brakes were almost worn through.They also found a rattle I'd forgotten to mention, and told me that it wasn't necessary to fix it but if it bothered me they'd be happy to. I appreciate their honesty, thoroughness, and quality of work.

Covid-FREE Service at Marlboro NISSAN. My 4th Rogue, 2019, and all the other ones I've brought to them have always been properly serviced and trouble-FREE. Great service. My NISSAN and I say thanks. AND...a special shout-out to Collin, Chris and Paul.

I had a major problem with my 2015 Altima. I brought my car in and met with Collin Messier. He knew immediately that my vehicle was under warranty and took care of the problem. I picked my car up and couple of days later and met with Paul Mullen and he explained everything that was done to my car and was totally covered under the warranty. Love these guys and Marlboro Nissan Class act all the time and always have coffee ready no matter what time it is.

Very efficiently done. The tiiming and quality of work was great.

Slow. Been here for almost 2 hours to change 2 tires. Had an appointment and everything

My experience was quite good. I went in for an oil change and was greeted by friendly staff, they took my info and I sat down at the socially distant seating area (everyone had class and wore a mask). This was on a Saturday so I anticipated a wait, but Marlboro Nissan was pretty efficient and their turnaround time was good! I appreciate the hard work and fast service. The service team rocks!! Cheers

Paul Mullen. Service Manager. A class act all the way! He heard me in the service area He personally came out and greeted me. He went out and looked at my car. I had water in my left rear tailight. He immediately ordered the part. Full warranty parts and labor. Did everything he said he would do. Wonderful guy.

Great experience taking our son’s 2011 Rogue in for service. Collin is great. He is always friendly and helpful. He and Eddy did nice job getting the car serviced and ready quickly. Both went out of their way to make sure we got excellent service. Would highly recommend them and this location for servicing your vehicle.

I have experienced great customer service at Marlboro Nissan. All employees make your needs and wants their top priority. I recently purchased my vehicle after leasing for 3 years and could not be more happy with my decision. The car inspection thereafter was very quick while I waited in the clean, socially distanced lobby. All staff are friendly and helpful and I know my future service needs will be met here.

I had five star customer service with Chris and Collin at Marlborough Nissan. Todd and Scott took great care to make sure my car was repaired correctly and that it is now safer to drive. Thank you for your excellent service!

Great Nissan dealer. On Dec 31 had a nail in tire. The wonderful folks at Marlboro Nissan fixed it and fast. Thank you

I can't say enough good things about Marlboro Nissan. From their sales team to their auto body team and most recently, their service team. I recently had a service engine light appear on my 2016 Nissan Rogue and it was accompanied by a rough idle. I was able to get a service appointment quickly and they were able to diagnose the problem in less than an hour and despite the part being out of stock due to limited availability from Covid-19 setbacks in part production, Marlboro Nissan located the part and had me come back the next morning and within an hour I was back on the road with my problem solved. They always exceed my expectations.

Justin greeted me professionally and was very pleasant to deal with. Plenty of both outside and inside seating. Great experience! Side note - This is not where I bought my Nissan, but I didn't feel that I was treated any differently.

These guys are great. And they have a comfortable and well stocked waiting room.

Best dealership I know. Been doing business with them for decades. They're honest. Their work is excellent. Never met an employee I didn't like. And...they tolerate me. :)

Limited parking space, first come first serve basis.. It would be nice if estimated cost and delivery time is given upfront..

The hospitality and caring to help from service advisor Justin P. & the General Manager deserves 5 stars. These two were absolutely amazing and did everything as best they could to help me, they knew just as well as I did that something was wrong with my vehicle! As for the service manager and one of the lady service advisors I believe her name started with an M, didn’t even deserve the 3. I purchased a vehicle from Nissan 1 year ago, randomly my car began to stall with no causes or reason. My car was looked at multiple times and I was pushed away trying to convince me there was nothing wrong with it and I was basically SOL. This car was deadly and so unsafe to drive, It would stall going normal speeds on a straight away, and I was inches from being rear ended multiple times. I was told by the service manager that I would need to drive this unsafe car until I could figure out how to leave this vehicle there for them to look at for multiple days as they do not give loaners or rentals. (Come to find out from the GM the only reason I could not get a rental vehicle was because of my age, not ONCE did another employee say this to me, not even the service manager!). The lady service advisor I spoke to told me to call my warranty and file the claim number to see if they would cover a loaner vehicle - literally just making me play phone tag bag and forth continuously between warranty who said they couldn’t speak to me and her telling me I needed to call them. Both the service manager and the lady advisor we’re so extremely rude and we’re not helpful in even the slightest bit. Long story short, they did find a problem after telling me multiple times absolutely nothing was wrong with my vehicle! This was the BIGGEST HASSLE I’ve had to go through for a car I’ve only owned 1 year, so if you experience this issue with your Nissan (it happens to 1 out of 10 I’ve found out through all of this) DO NOT let them try to dismiss your problem by saying “there’s nothing wrong”!

Don’t believe their no appointment one hour express service. Bought car here and at first attempt to service was told it would be at least two hours. I was doubting what sales had told me so 2 days before I double checked with the service department and they confirmed no appointment needed and car would be done in one hour. Clearly not the case.

The service advisors are top notch here, and offer great advice for any vehicle..There are many service packages to choose from and can be difficult navigating through the scrap as to what needs to be repaired first. They in my opinion are the best and won't steer you wrong..