What clients say about G & A Import Auto Repair in East Longmeadow Township (MA)
My wife was having some issues with her Mercedes SUV. Our local dealer recommended G & A Import Auto Repair to us. The experience with G & A was great! Everything from the communication to getting things done in a timely manner was on point. Dealers make the most of their money on servicing their vehicles. We would have spend much more at the Mercedes dealer. We’re so glad we found a reliable, knowledgeable, beyond reasonably priced shop to service our car. We highly recommend them to anyone looking for an honest place to bring their car!
G&A performed a coolant service on 2018 330i a month ago for $2100. On week 5 the car started to leak coolant again. I brought the car back and they quote me $1600 for a ‘water pump gasket’. Understanding there are limited components to a BMW’s coolant system (8) and (5) of those are hoses (1) is a water pump and (2) are cheap temperature sensors, the question boys and girls is, “WTH did I pay $2100 for a month ago?”. Shouldn’t my car had been pressure tested before pick up? Hopefully they do right by me, otherwise I’d never be able to recommend them.
I found this place on Google. Alfonso was great to figure out the bulb my car needed, ordered them and replaced quickly. It was an easy appointment. Communication and the price was good. I would recommend them. Thanks for accommodating me.
Outstanding Mercedes-Benz mechanics! With them for 15 years+-! Tried others. Hands down a superior experience with Alphonse and his father who... incidentally was head mechanic at the local dealership before he chose to open his own repair facility! Always happy with their work!
I took my car there it was a Mercedes gl and they didn't do a good job at all they did a scratch in the front bumper they dirty the interior with grease and Alfonso said he put a part in and he never did. I showed him what the car needed and he said that it was something else and it was exactly the part i told him it needed. Before taking the car there think about it. For me is not safe..
Love G&A! My family has been going to them for years because they're friendly and do great work. I would never dream of going to another mechanic, and I made a point to buy another German car so I could continue to leverage their services moving forward. Highly recommend if you need an honest mechanic who will get the job done.
Best Mechanics between here and Hartford!!(Father's and Son's and Country can't touch them!)Alfonze and his Pops are Amazing!!! Benz Specialists!!! Worth it!!
I am continually impressed with this team! I’ve had a few really bad experiences with mechanics in the area and decided to give G & A a shot. I’m bringing my car to them forever. I’ve had two last-minute car emergencies that they have happily helped me with, no hesitation! I always fear getting ripped off by mechanics and I am so comfortable with them. They are trustworthy and honest and their customer service is fantastic. You can tell they really care about their customers.
The father and son team who specialize in mostly German cars. This is a Bosch mechanic who goes through additional qualifications. They are very honest and hardworking. I wouldn't take my vehicle anywhere else. I had nothing but great experience with this business.
Most talented mechanics in the area! Family owned Very knowledgable, reasonable! These guys are so honest! Best mechanics for foreign cars i can't say enough! I will never let anyone else touch my car! These are people you can trust & rely on! Alfonzo is awesome!
Great guys, very knowledgeable in Mercedes vehicles. Had my transmission diagnosed and repaired on my E class here, drives great again.
They do have a lot on their plate, so it might take them a bit of time to get to working you into the schedule.
I've been servicing my Mercedes C280 for many years. G&A has earned my trust and respect. I highly recommend them to all my friends. Both gentlemen, Father and son highly certified to handle any vehicle especially European. Knowing that owning and servicing a high end vehicle is Dealership expensive. G&A is reasonable in their hourly price and work with factory parts. Due to circumstances some major key parts have to be ordered so be patient! "Remember it's a local shop and only two mechanics. I you call and no pick up; call back at a later time", do not leave a voicemail because they are very busy and will not answer at the time. #1Shop in western mass. ?⭐⭐⭐⭐⭐...RC
My husband has been bringing his mercedes to G & A for years and we've been very happy with their service. They used to be prompt with scheduled service, honest in their appraisals of what needed to be done and fairly priced. Having said that, our experience this past week has been the total opposite. My husband brought his car in for a brake line leak. He was told it would take 3 days because the line had to be ordered. After not hearing from anyone in 3 days, he called and was told the car wouldn't be ready until the following week, even though the part had arrived. They are down to 2 employees in the shop. They are trying to get their regular scheduled service done and taking repairs when they can get caught up. I can appreciate the problems that the loss of an employee can create, but we have been regular customers for years and I expected to have the car back within the 3 day window they originally projected. To be without a car for a week is tough. When I called on the fourth day to express my frustration, the person I spoke to was defensive and a little upset. No apologizes were offered and no explanations were given. I expected more of them and while they've always been great, I am very disappointed with this experience. I'm not sure if they'll keep our business.
It is difficult to find a shop to trust, but this is one of them. They have the knowledge and equipment to service German and similar makes as well. Highly recommend.
Brought my 2007 bmw in for repairs because we smelled oil inside cabin. Asked them to diagnose. ( I already knew what was wrong but wanted to see if they were honest) they were very honest and charged me a fair price to replace the leaking valve cover gasket.
Will definitely go back in the future
I dropped my 91 Mercedes off and it took 6 months for them to get to my car. When I went to get the car it was parked in the woods, and littered (permanently) with debris. Not only that but I needed a headlight and was charged nearly 900.00 for one headlight- I found one on Amazon same thing for 65.00. When I tried to ask for a partial refund I was told by John that it was too bad, I'd already paid. It's despicable to be taken advantage of like this, and to boot to get your car back 6 months later with permanent damage to the paint because it was parked in the woods. The Father is a peach and I wish he was at the head of this business.
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