Custom Auto Body in
East Longmeadow Township (MA)

Custom Auto Body made my first insurance claim painless! Better yet, my car looks great. The perfect combination of personable, professional, and knowledgeable. 100% recommend.

Top quality repairs on my SUV. It looks brand new! And, they washed and cleaned the car too. Highly recommend.

I went here to get an estimate on a paint job for my car. Sarah helped me out. She was amazing. She was straight up honest with me about everything and knew her stuff. So when I am ready to get the paint job done, I will definitely be returning. Thank you Sarah for your help. I greatly appreciate you and all you do.

I'm editing original post because I'm still repairing what they damaged! Very nice people, however workmanship is/was subpar! Pictures and video to follow.

Mike, Christopher & Sarah treat you like family. Their work is top notch. If it is a job they do not specialize in, they will recommend a trustworthy shop that does.

The good news is Sarah, who runs the office is very nice and does a great job. Unfortunately in my opinion the quality of work done on my car was really not good. I'll spare all the boring details but the outcome does not look good. The damaged area is noticeably repaired with poor body gaps and visible creases and imperfections especially in sunlight. Also the fuel door does was not properly reinstalled and now is faulty. I really wanted to be happy with Custom since Sarah has such a good attitude but I think there are better shops out there.

Unmatched integrity.... I was quoted $1,000.00 for a repair on my Chevy Impala. Once they got it in the shop they discovered that they could buff out this damage instead of repainting, which they did, looks like new. The bill was substantially less. Mike will have MY business as long as he is IN business!

If you have an older car don’t waste your time here. Brought my car in for simple door handle replacement. They had me purchase the part myself and schedule appointment. Dropped it off and then change their tune and say they don’t want to touch it.

I had my kid and dog friendly (read dirty!) minivan detailed and they did an awesome job! Really friendly and easy to schedule. Highly recommend.

Was hit in rear… custom was recommended by my insurance company . Office manager Sara was wonderful. I had to do nothing!!!sara dealt with my insurance and also dealt with car rental place. When truck was ready ( which came out great) I literally dropped rental off at there shop and she had rental place pick up. Every business should have someone like Sara to make a difficult process SO EASY!!.. Thankyou custom and Sara ..

Did a fantastic job on my fiance's Buick. Highly recommend. It is my fiancee's place to go now seeing she is accident prone. Multiple repairs and they have done a fantastic job

Had a dead window in my 97 camaro all summer, called about 23 other places brought it to about 6 of those 23 places not a single one of them would even ATTEMPT to properly diagnose it let alone attempt working on it. Without hesitation CAB told me bring it on down the 26th, got it repaired the same day. Works amazing now and was very reasonably priced considering one place wanted basically double what they asked and then refused to do the work. Would highly recommend Mike and his team, very friendly and professional bunch.

Had some damage to my suv doors. I was greeted so nicely when I entered the building. The youg lady that took care of me at the desk made me feel so much better. I got to meet Mike before I left and I knew they would take care of my car. I was just amazed at the work they did when the repairs were complete. I most certainly will use them again,and will recommend their use to my friends. Thank you so much for a job Well done!

I had an accident around the holidays . Very busy time of the year but Custom Auto made things so much easier for me . Sarah the receptionist was amazing ! As of my car it looked great !!! I couldn’t even tell the side it got hit on . I highly recommend this place . I was very satisfied! ? Thank you Custom Auto ??

I did not Catch the Name of the person that detailed my truck, how ever I would like to thank him as he did an absolute amazing job, my truck looks showroom new, outstanding... I did catch the name of the super friendly office staff Sarah who is extremely professional and just a pleasure to deal with. Over all I will 100% bring all my vehicles there again. FANTASTIC PLACE.

Custom Auto Body has been my family go-to place for years. They've repaired minor and major collision damage-always to OEM specs, always with top notch professionalism. Thank you Mike and your Team.

I brought my Car there to get my car fix from a accident that happened to my driver side door.. first when I came to get my car I had a 2 tone color on the door.. then the sound that was coming out of the speaker wasn't the same as when I brought it to them.. He had changed the speaker and didn't tell me. He lied and said that it just needed adjustment.. then my radio blew.. I didn't think anything of it.. I went brought a new radio for my car.. and when they went to install it the car had water damage due to when they put that other speaker they never sealed it up and water got in and fried my wires.. when I went and explained what happened the owner got nasty and refused to atlases help me pay to fix it.. . Also they had fix my bumper too and now my bumper is falling apart.. these people are con artists. And have no value for the customer property.. he nice in the beginning so please don't be fooled..

Great customer service! Sarah was wonderful. She dealt with the insurance company, and car rental company. She answered all our questions and made sure we were kept up to date with the car’s progress. Also the car looked great when we picked it up! I will recommend them.

Our car was hit while parked, we brought it to Custom and what an amazing experience! Sarah stayed in contact with us at all times. When we picked up the car Mike came out to us and explained everything that was done to the car, he even found something the insurance missed, Mike made sure it was fixed and the car was safe to drive. As much as I would have liked to keep this little gem for myself I had to share. This is a trusty worthy place and my family will return when needed! Thank you Mike and Sarah for making us feel comfortable and most importantly being HONEST with us. We are now loyal customers of Custom Auto Body!!

So far the customer service is very bad the receptionist could care less about your needs. My car was picked up by there tow company and delivered to the shop on Tuesday. I called Fri morning to get an idea of what was going on. No return call from them so I stopped by after work to get an answer in person. Was told by them the insurance company had to look at it on Tuesday then work could start and they would call me back. Today is Wednesday still waiting to hear back from them. So far I am not impressed.

My car was hit from behind and it involved much more damage than the original insurance appraiser estimated. They were amazing with their communication and determination to get my care back to its original condition. Kiara and Mike were wonderful. I can't say enough. Thank you so much everyone. Cheryl

I don’t normally write reviews but these guys deserve one. My grandmother picked up a screw in her tire and found the closest auto body shop around, which was Custom Auto Body. She went in there and told 2 gentlemen who worked there her issue with her tire. They were SO helpful and made her feel very comfortable from the start. They explained that there was a screw in her tire and that they could plug it for her in no time. 15 min later her tire was all fixed and she was on the road again. While I have never gotten work done here, my grandmother couldn’t stop raving about their service and willingness to help. I would definitely recommend these guys based on their great customer service!!

Man what a complete letdown! I brought BMW in for collision work on the recommendation of a friend. I was told to speak with Mike (which I did) and he gave me an estimate for the job. Pricey! What I didn't know was that Mike has basically handed over the place to his son. $2400+ of body work to the front of the vehicle. He gave me a 3-day estimate of work and took 7. It has been a couple of months and the paint is peeling off the bumper and front passenger panel. There are ripples developing in other areas. When I brought it back to the shop I got a bullshit response that it was somehow my fault. I brought the car to BMW and to Ricks where they both said that the work that was done on the car was "terrible." The man at Rick's asked if I did the work myself or had some teenager do it! So guess what? It will cost me another $2000 to fix the repair. No insurance will cover it and i was told that my only way to get compensation for the absolutely lousy repair was to take Custom to court. Great. PS- try to call there and get a response from anyone. The only person you will speak to will be a raspy, forgetful receptionist who sounds like she smokes 11 packs of cigarettes a day. She will make sure you never get a call back too (unless you are scheduling a repair or an estimate). They are awful, deceitful, over-priced cheats. You have been warned,

So pleased with the body repair work done on my 1996 Honda Civic. Needed to have my bumper replaced and a dent fixed. Can't believe that my old car (that I refuse to give up) looks so new! Everyone was helpful and friendly. Finished product is beautiful!

Thanks Custom Auto Body! I called for information and pricing on a Class III hitch for my SUV. Chris was great. He gave me the information that I was looking for, we made an appointment for the following day, the hitch was installed - exactly as promised! I am very pleased with the service that I received!

It's a miracle!!! Never did I believe that our old, smelly, mess of a truck could be saved. The stench inside caused by dogs who had gone into a swamp before riding in the back seat had all but ruined the vehicle. A completely unbearable odor. But thanks to Custom Auto Body and their detailing crew, our truck looks and smells like new. In fact, better than new! What a relief. I am amazed with the quality of their work. Thank you, thank you, thank you, Custom Auto Body! Your new and loyal customer, Janice Walsh

I took two cars here in succession to get both exterior detailed and one interior detailed. When I called and asked them about their services I wanted to make sure the interior detail would take care of a problem under the back seat. When I got the car back I thought that whatever was left was there for a lifetime. When I got it back most of the gaps between the doors had residual powder and little white scratches and whatnot from whatever wax was used. I noticed slowly how little had actually been done to the interior. Under the seat still had lyme from what had been spilled in it, the windows had not been washed, a layer of dust remained behind the steering wheel, and the vinyl was still awfully dull, and the seats were still dirty. Several weeks ago my father and I shampooed the seats, and much to my surprise they looked almost brand new. Protectant was used on all the vinyl and it looks great. So I'm wondering what I spent $200 for them to do that I did myself in a couple of hours. I called Mike up and told him what had happened and at first he seemed very nice, he wanted to see the car so I brought it to him the next day. He offered me a refund for the interior job or a replacement seat because the rear seat was damaged from the previous owner. He told me he would call early the next week about the seat. I didn't hear from him when he said he would call, so I left a message with the gate keeper who answers the phones. I called several times the next week. Still no word from Mike. Three weeks went by and when I finally got a hold of him, I asked why he hadn't called me back. He started yelling at me about how he hadn't had time to make it to check out the Jeep seats. I couldn't believe he was yelling at me about it! Mike decided to refunded me less than half of what I paid them for the job when the whole thing was shoddy. I was really dissatisfied with the service I was given there, I expected a lot more for the amount I paid them and definitely not to get yelled at when they messed it up. I have gotten way better detailing done elsewhere for less money. I will not trust them to detail my car again, I wouldn't have gone to them in the first place if I knew this was how it would go. I definitely do not recommend Custom Auto Body to anyone else-there are plenty of other places in the area that do a better job than these guys.