Frank's Auto Service in
East Longmeadow Township (MA)

Always great service at Franks. Patty and the boys know the business and have been helpful to me for over 20 years !!

The lady who answered the phone, I believe her name is Patti, was very rude and tried to charge me over $240 to replace my fog light bulbs, claiming the bumper needed to be removed. That’s not true — you only need to remove the splash shield underneath. When I mentioned that, she told me to go to Felix Auto Body instead. Very disappointing and unprofessional. It really felt like she underestimated me because I’m a woman. Update: I ended up going to a different shop (not Felix Auto Body), and they replaced my fog light bulbs for only $50. The job was done quickly with no issues. This just proves that the $240 quote I received was completely unnecessary and misleading.

Just a quick shout out for Patty at the front desk at Franks Auto. She understood an issue and referred us to a local repairer of specialty parts that would have been able to do the required work (Welding) rather than taking us on themselves and replacing parts and being a large expense. The knowledge she has of local businesses in the area and who to trust is probably worth a gold mine, and the fact that they would rather refer to the right business than take on the work speaks volumes in todays age. Note: She did say they were booking regular mechanic work 2.5 weeks out from the day I visited, so they can be busy!

Frank’s Auto is the real deal. I needed brakes badly on my Toyota and was stressing trying to search for a good place to go. I moved here from Rhode Island and after reading the reviews, talking to some locals at work that spoke highly of Frank’s, and my dad talking her ear off, Patty squeezed me into her calendar. I dropped off my car early morning and it was fixed by the end of the day. Very fair prices! Patty is honest & professional and has now gone out of her way to help me with my old, high mileage car. She isn’t trying to make an extra buck off her customer’s. She’s just running a quality business built off trust and values with a seasoned crew that knows what they’re doing. And for that, Frank’s is hands down, now my spot. ?

Finally found an auto mechanic that schedules service, doesn't just say "we will get to it when we can" like many others. Fixes it correctly the 1st time and does it with fair pricing. Can't beat Frank's Auto Service! Thanks to Patty and the mechanics for doing a great job on my Toyota!

Honest,prompt,professional service and very fair price! Hard to find a honest shop now days but this is one. I highly recommend them! Thanks Patti and crew!

As a first-time customer, I I'm extremely impressed. Patty was a pleasure to work with, very friendly and knowledgeable. My car was finished in the time frame that she said it would be and I found the pricing to be very fair. I will be a repeat customer. I wish I was able to give this business 10 Stars. Victor

When I first moved to Massachusetts about two years ago I was in need of an auto repair shop. I came across Frank's Auto from a goggle search and the service has been phenomenal. Patty and her team are diligent, honest and committed to ensuring customers receive the best. I can't thank you guys enough for taking such good care of little bucket lol (until I purchase a new vehicle). Continue doing what your doing we need businesses like you.

This is the closest shop to my house so I’ve tried to bring my car here four times. Every time they either don’t answer the phone and then don’t return my message or they turn me away because they’re too busy. response to the owners comment on my review; my car needed a tie rod, they absolutely replace tie rods on 20 year old Subarus. They didn’t know what my car needed because they never called me back or picked up the phone when I called. They did not refer me to anyone else. I stopped in there in person about a year ago to have an oil pan put in a Honda fit and they said they didn’t have time due to the holidays coming up but also did not refer me elsewhere. Take their word for it, not mine. They’re too busy for your business, go somewhere else.

We called her about the TCD and ABS lights, and she was able to take our car the next day. She is extremely honest. She and her staff are very pleasant to talk and work with, and they do a great job of keeping my decades old car on the road! Additional: 1/23/2023 I showed up unannounced at the garage on a cold rainy day with unexpected warning lights flashing on my car screen. Her staff checked out my car, and determined that the alternator needed replacement. So, she graciously fit me in to take care of this. I am grateful for her prompt repair. (This saved me from ending up on the road with a dead battery). Thank you Patty!

I had my brakes done at Frank's today and I will absolutely be going back anytime I need something done! Great, quick service, very reasonable pricing and Patty is awesome... friendly, informative, honest and won't push for anything extra that you don't need done. Highly recommend!

Discovered this little gem of a place last year. This is a woman owned business, (you go girl!). Patty is extremely knowledgeable and very friendly. I Felt at ease the second I walked in. Prices are reasonable and her mechanics appear very capable. So glad I discovered this place.

We've just moved to East Longmeadow and I was sorry to move away from the folks who serviced my Honda. I thought they were the best. Frank's has been every bit as satisfying an experience and I can't recommend them enough.

I have been going to Franks Automotive for many years. They are always ready to solve any problem I have had with my car. Honest, trustworthy people. I am always comfortable when leaving my car for repairs.

Outstanding service! Great value, technicians knowledgeable and efficiently performed my car service. Also... "Pat", went out of her way and was very kind to me as I wasn't feeling well. I will continue to trust and recommend "Franks"..

I emailed Patty after receiving an email from Frank’s noting my car was due for service. Patty phoned me and accommodated my service time request. On the day of service, I arrived and was met by Patty. My car was taken in moments thereafter, and my service was completed in a very timely and professional manner. Friendly and honest service!

Patty and her team have been maintaining and fixing my cars for the past 10+ years. They are honest and hard working. They really try to get things done to fit your schedule over their own.

"They are honest and skilled mechanics. Patty's a little abrasive when you first meet her, but you can count on her to get things done right and she warms up quickly. Very fair priced." That was my original review years ago. Update: Franks has been my go to Service Center ever since. Patti's integrity is second to none.

Patty and staff were great to work with. By far, the best price and great work on my vehicle. You’ve definitely earned a customer!

Many years of great auto service. It’s always a pleasure to drop my car off with Patty at Frank’s Auto Service because I know I will be well taken care of. My husband and I have been using this garage for maintenance of our Suburbans for more than 20 years. In all that time I’ve never been dissatisfied with either the service or the bill. She has the same diagnostic equipment used by a dealer and the prices are more than fair … and far less expensive than a dealer would charge. (I’m quite sure of this statement because of dealer estimates on recent front-end work done by Frank’s Auto on another suburban.) This trip to Frank’s auto for my 2002 Suburban involved an oil change, rear brakes and tweaking the air conditioner. This really is a full service shop with a great mechanic.

Haven't had to deal with an auto repair for years and was glad I picked Frank's to provide their professional services with replacement of a water pump on 2012 Jeep. Job was done quickly and car was ready to go for the week end. They took the time to show you the parts that were removed and the price was very reasonable. Will recommend to others.

Patty and team awesome. Friendly professional and helpful. I had issue with brake lines difficult to diagnose but they found and corrected. Fair prices and good service.

Patty was really kind when I first asked if she could look at my car. They got me in, dealt with my car, and were very professional. My mom and godmother goes here and they recommended me to get my car serviced at Frank's. It was very helpful when Patty explained what was going on with the car and what her recommendations were. I was really grateful for that since not many places talk with you 1v1 and actually take the time to explain things like that. Thank you again Patty and Co. for all your help, I will definitely be going to you guys from now on for my car troubles :) Stay safe!

I’ve been going to Patty for about 15 years. She always reviews options with me and is clearly not interested in taking money from people. Very fair prices. Patty and John kept my Subaru going into 200k+ miles economically long since other shops said there was nothing they could do.

I've been a customer for almost 15 years. I wish I had learned about Frank's earlier. The work is always well done, the prices are very fair. Patty always give you a one on one consultation, and she provides options on how to proceed. I have one new car, and one that is almost 30 years old, and they take care of both.

I am fairly new to Frank's Auto Service, only been a customer for 3 yrs. Patty and her staff have kept my car in the best condition. I rely on them every time I bring them my old Chevy. They are most trustworthy and this is what you want when getting your car serviced. Thank you Patty and staff.

Patty provides excellent customer service. She does this by 1 on 1 talking to you helping you and informing you on all phases of the work. The technicians they are all very well trained mechanics and do an excellent job. The pricing is excellent phenomenal actually the whole overall experience is top notch. Would recommend them to anybody who needs their car suv or truck service done.