Quality Auto LLC in
Agawam Township (MA)

We've taken our cars to Quality Auto for several years. Yesterday, they did a great job fixing my air conditioning. On the way home the "check engine" light came on so I brought it back, hoping to have them read the code. Not only did they diagnose a cylinder misfire, but Rob immediately ordered a replacement part and insisted on fixing it on the spot. Even though this had nothing to do with the original repair and it was close to closing time, he cared enough to get me home safely with a fully functional car. That kind of integrity, skill and compassion is very rare these days. I'm very grateful to Rob and his staff and cannot recommend them highly enough. Quality Auto is the BEST!

Having an honest mechanic is extremely important to me. For many years I was bringing my vehicle to a particular place in West Springfield only to find out how unethical they actually were by charging me more labor than they actually put into the vehicle. Quality Auto came suggested and upon bringing my car there, I couldn't be more pleased with their professionalism and honesty. The owner himself calls to give updates about your vehicle and will be honest about what work needs to be done and what can wait. I highly recommend Quality Auto for your car service needs. Thank you Quality Auto... you have a new dedicated customer here.

This family-owned shop is an honest and professional car repair that is not easy to find these days. I did a holistic pre-purchase inspection for a used car I intended to buy. They listed all mechanic issues that buyers need to be aware of, and sent me the pictures and estimated costs. I ended up buying it and needed to drive back to RI. They even kindly offered me a free refill of coolant so that I can safely go back because that car has a leakage at the radiator. They are very friendly, very transparent and easy to go with. I didn’t have a repair at their shop but I would imagine the quality would be top-notch.

Brought my slammed 03 Wrx in for a full alignment, the guys at Quality auto got the car done real quick and got her driving great and straight once again. Will recommend to any of my friends with lowered cars/modified cars

I came to Quality based on the recommendation of a fellow car enthusiast and I couldn't have been any happier. The shop installed an aftermarket downpipe for me at a great price within hours of dropping the car off. While I take pride in doing most of my own work, Quality will be my go-to for anything outside of my scope!

If you’re looking for a shop you can trust definitely would recommend going to quality. All very knowledgeable, transparent people. They definitely take care of their customers!

I don't leave reviews often but I was sent here by a friend for an alignment but requested certain specs for the vehicle. They told me what was needed to meet them but did everything as close to what I wanted with what was available and did an amazing job. Super happy recommend it to anyone for alignments especially on lowered vehicles.

just went to these guys in my slammer nissan mini truck and they had no issues aligning it! Was in and out in less than a half hour, and super fair on pricing! The inline rack made driving onto it with a slammed vehicle so easy!

Lied to me about what work needed to be done. Saying muffler n Cadillac converter when that was done 3 years ago. Bill $1500. Went elsewhere for $350 n only muffler. They are robbing people. Liars said 3 holes in converter. Other garage let's I get under to see work that needs to be done. No hiding what's wrong

I trusted them too. But just found out. My muffler was fixed for $350.. replaced n they wanted to redo more catalytic converter n more for $1500.. I trusted them now don't, won't ever go there again. If a garage don't bring u in n show u. While it's up. N etc. crooked. Glad I found out how dishonest they are n how honest my new garage is. Scammers everywhere. Protect yourself they really suck how many times have they lied n tipped me off. Been going to them for a while. My catalytic converter was replaced 3 years ago but they said it has 3 leaks. Lies. Lied to my face I mentioned it was new. .. liars don't trust them. Judgement day is coming, ripping off your customers for money n prob not even replacing some parts n charging you too. Can you prove differently?

Owner is a pleasure, mechanically adept. A true car guy. He can diagnose and mend any issue. Worth the drive for his fairly priced and competent service.

I have gotten my car fixed twice here and both times they were great. They were super helpful and always made sure my car was well taken care of. Would definitely recommend!

Absolutely amazing service! Over-delivered from beginning to end. Changed out my catylitic converter in 1 day and communication was great! Just became my new go to car doctor!

By far the best shop i have been to. Extremely pleasant staff, excellent work, reasonable prices, if i could give them more stars i would. I highly recommend this place, you will not regret getting any services done here. 10 out 5 stars.

This repair shop is absolutely amazing! Booking an appointment is simple. Rescheduling an appointment when life gets hectic, easily accommodated. Providing information and estimates before beginning work, done via email in an understandable format. Every single employee that I encountered was polite and personable. The quality of the work done -- OUTSTANDING!! Brakes, chassis work, tune-up, oil change --all done in one business day. This is definitely my auto repair shop of choice.

Rob and the crew over there have been outstanding with all of the performance upgrades I wanted done to my M340. Downpipe, lowering springs and oil change done in less than 2 days, exhaust on in less than 1 and unbeatable labor costs. If you are thinking of doing anything to your car and don’t own a jack/jack stands or have the time, look no further.

Rob and his crew are the best. Always taking care of me. Very honest and fair pricing. Has done many jobs for me and always very good and professional. You will never need another mechanic as long as Quality Auto Care is around.

These guys are the best. They will tell you honestly what's up with your vehicle and offer reasonable pricing. No gouging or major markup on parts or labor. Very knowledgeable staff, and I trust them implicitly with my vehicles. We've been satisfied customers for over 20 years! Keep up the good work, guys!

I was looking to purchase a used car from a private seller and Quality Auto provided a thorough vehicle inspection . That provided me with all the required knowledge to make an informed purchasing decision. I will certainly be coming back in the future; Rob and his team are fantastic.

Quality Auto is a unique kind of shop. They do all your standard maintenance & auto repair, but they also work on cars used for motorsports. Rob & the guys there know their stuff and will steer you in the best direction possible. Their work & pricing is fantastic! Will absolutely return to give them more of my money

Went there for a pre/post purchase inspection of a vehicle and they were very thorough, honest and open about the time they'd take, what they found and how they broke down those findings. The owner Rob is also great at what he does and I couldn't recommend them enough!

I went in to have my brakes checked, because I had a strange noise when I applied the brakes. They took it for a drive to see if they could hear what I did. They did not hear anything. So they put it on a lift checked under to see anything obvious, then they checked the brakes, they were ok one left front wheel had a slight noise when they turned it. They removed the wheel and checked, everything looked good. Put the wheel back. Checked the air on all tires. I asked what I owed he said nothing because they did nothing. I will return to Quality again if I have any problems.

Awesome guys. Very knowledgeable, fair, and honest. They won't do unnecessary work just to pad the bill. I do a lot of my own repairs because I don't trust most repair shops, but these guys I do. My go to place when it's something I don't want to tackle. Just heard 3-23-19 that Joe retired. Good luck in all you do Joe!

Joe and his crew are awesome! My brother referred me about 4 years ago and ever since they have taken excellent care of my 'girl' - it is truly refreshing to find there are still honest, dependable and conscientious shops around. I highly recommend them whenever possible. :)

I just have to say how much I love this place. My husband called this morning to see if they could look at my son's window because it wouldn't roll up all the way and that my son needed the car by 2:30 to go to work.and he said to bring it in but not sure if they could do it today. Even though they were extremely busy,they fixed it and they did it by 2:30 as well. Thank you Quality Auto Care!

I have been going here with my cars for the last 15 years or so and they have always taken wonderful care of us. Joe and his crew are dependable, honest, hardworking mechanics. They take wonderful care of our cars and us, always making us feel important and taking extra little steps to make sure that work gets done but we don't spend more money than we have to. I even had more than one time I brought the car in to have something fixed and was told it would be silly to spend money on it when there was a free way to deal with the problem. They showed me how to handle it on my own and sent me on my way without charging me a cent. I wish every business was this trustworthy and respectable.

Quality Auto is exactly what every person is looking for . A good honestly run car repair shop that does quality work at an exceptionally reasonable price . I've been going there for 7+ years and I suggest them to everyone I know. My entire family goes there now and they feel the same way . I wish I could give 6 stars