V&F Auto in
Agawam Township (MA)

I went to v&f auto i needed a tire rotation then after telling me that i need a bearing on my rear left tire. I was confused so i went back a week later then went to a different mechanic location and saw with my own eyes that my bearing were fine my tires were messed up relocated the tires to the wrong position of the car and looses traction easily and very dangerous trying to run me my money and not worth going there. There very rude and overpriced for example they said for a tire rotation of the price is 54 dollars and change which i went to another place that work on German cars and it was 10.99 so i recommend to not go here. The best places to go to would be( pauls auto repair shop, Quality auto LLC, precision auto repairs) those are recommended because myself is a partial mechanic.

Very friendly, professional. Knowledgeable. Timely appointments. No waiting for weeks to get your vehicle in for service.

The staff were friendly and the waiting room cozy. I will be using them for my future inspection stickers and for tires.

Very kind staff, clean waiting room. Felt safe as a young woman going in alone.

I knew my car repair was going to be a complicated one and knew the first estimate was low. As the evaluation and repair proceeded more parts were needed, as twenty years of wear and tear takes it's toll, and the labor to replace them. At the end, adding up what I was aware of as far as repairs - and not any parts that were a surprise - the estimate doubled. John explained every part and its urgency in safety not to put it off. All the repairs were necessary and far enough gone to be a recognizable safety concern and I agreed. I inspected the repairs when they told me it was ready and I saw all the brand new parts and the cleaned off surfaces of where the work took place and the meticulous care taken to do the job correctly and the things they did to try to keep the repair costs to a minimum. I saw integrity in what they do. I trust them for my car repairs and I told John that. It's hard finding a new repair shop. Mine retired and left me looking. I'm glad I stopped there to get a bike inspection and had a chance to feel them out. I'm a fan of V&F Auto Dave P

Amazing experience. They were super helpful and provide thorough reports and amazing customer service

Great Service, They allowed me to change my appointment due to my work schedule several times and still got my truck serviced fast.

I went there to get my engine coolant changed on my TOYOTA because I recently purchased the vehicle and noticed it had the wrong type of anti freeze so I wanted it flushed and replaced with the correct Toyota specific red/ pink coolant that ALL Toyota vehicles should use! When I went to pay I asked what was used and they told me it was a green universal coolant that was ok to use, now mind you the whole reason I wanted it replaced was because it had Green. So I left there pretty mad after paying $210 for them to put the same incorrect coolant back into and continue to tell me it was ok to use. After a lot of research I then called Toyota and a certified Toyota mechanic told me to never intentionally put anything besides the recommended original Toyota red or pink coolant. So now I have to pay again to have it done correctly!

Every time I go there, I get great customer service. Are you able to fix the clutch and the radiator fan as well as a flat tire and got me back on the road! Great guys highly recommend them!

Wonderful experience from the first friendly and accommodating phone call to the timely, thorough diagnosis and repair. Technician was knowledgeable and helpful explaining findings and I left feeling informed, heard, and ready to schedule my regular maintenance through V & F. Very happy with the honest price as well. Will be returning for future service, highly recommend.

I have to say this is the place to go if you need repairs done. They explain everything in detail. They keep you informed throughout. They are fair in their pricing. Alvin and Nicole were a pleasure to work with. Thank you

V&F Auto is an excellent family-run business. They are knowledgeable, kind, fair, and trustworthy. My wife and I have been blown away by the level of customer service we have received by Nicole, Elvin, and the whole team. We will continue to be long-term customers and encourage you to bring your vehicles to the team at V&F!

Went to V&F for a pre purchase inspection. Chose it based off google reviews. This shop is great. They were extremely thorough. My inspection included tons of pictures and videos with paragraph descriptions of the good and the bad. I would not hesitate to go back. The staff was super friendly and accommodating as well.

am absolutely pleased with V&F auto of Agawam ,MA I called on a very busy Wednesday two days before the fourth of July weekend, and explained to Nicole my car issue. Nicole was an absolute blessing, I was able to drop my vehicle off that evening in a very secure parking area. Not expecting to have my car completed due to the holiday which is expected, I told Nicole " ideally" I would like to have my car back by 7/4 mind you the call was made on 7/2. Nicole informed me that they can get the diagnosis done in the morning, but may not get to the work ( given the issue) until after the holiday, I was fine with that because I have a few vehicles to use.When I tell you that V&F got the job done, baybeeee! they put in work, I am absolutely and completely satisfied, I typically bring my cars to a dealership because, that's my norm, but guess what? I have a new Shop V&F Auto, the work that they put in is absolutely phenomenal,the price I've paid was way less than the dealership costs, and I cannot stess enough the timeline,I was in my Cadillac, and on the road the next day, feeling the clean cold air from my repaired AC motor, new cabin air filter, stop on a dime brakes, and excellent customer service, I felt so welcomed and not taken for a ride with cost, but cruising down the highway in a cool vehicle,while the temp outside was 90° Thanks to V&F and their expertise, I'm a happy lady

The team at V&F Auto were fantastic. Very friendly and got us in and out as quickly as possible. They also have a very comfortable waiting area, which makes it less painful.

After Gale Toyota refused the work with us on a major hybrid system repair. We went to VF Auto. The staff was excellent. Even provided a rental when the parts were delayed. So far car is back in good shape. ??

An amazing team, great staff, and a quality customer service methodology many businesses should study carefully. The recent automotive service completed on both my family vehicles by V&F Auto was not only exemplary and professional, but proved to be the best customer service example I have experienced over 40 years of owning an automobile. First, their ability to both communicate, treat the customer with respect and care, while also remembering that they are a service organization dealing with a very important personal investment, shines through brilliantly from the moment you walk through their doors. At the beginning of the communication process - during the first online outreach to make an appointment for service - Nicole (owner) was very quick and efficient, ensuring that I was taken care of immediately both in scheduling, confirming, and following up on the work that needed to be completed. When arriving at the shop, John was very approachable, engaging, empathetic, and understanding regarding my needs and went above and beyond to make sure my needs were met. I have a very busy, unconventional schedule as a writer and professional, which makes it difficult sometimes to coordinate these necessary tasks which involve periodic maintenance. Trying to coordinate the service of two vehicles - one SUV and one import - can sometimes be challenging for a less organized and skilled shop...if that shop is even inspired to be interested in serving it's customers. V&F has no problems serving their customers very well and treating each as a VIP and premiere client at each turn. We were able to get two vehicles serviced within the span of two days around a very busy holiday weekend AND be transported between the shop and home for each drop off/pickup time. Each member of the staff was friendly, courteous, helpful, and trained effectively - which could be an important lesson to many other businesses. After having much less satisfactory experiences at other shops for much less involved service, I am extremely happy that I contacted Nicole and invested in this business. Their success is marked deeply by the way they have developed this business over many years, the culture they have created to ease the customer's mind, the environment they have designed to bring comfort, and the attitude they maintain to both support and guide their clients moving forward after care - to ensure a relationship is both built and solidified into the future. I will now regard V&F as "my shop" and will only use them for service in the future. A solid, local family business of three generations that should be supported by the community without hesitation. Nicole and her team has my endorsement. She should be proud of what she and her family has built. Many thanks. I will definitely see them again soon!

The team at V&F Auto is wonderful and utterly accommodating. Alvin, John and Nicole have made some unpleasant car experiences easy to inhale due to their willingness to help, find solutions, offer alternatives. I have used their services for years now and they feel like a family down the street.

5 Stars – Excellent Service! I had a fantastic experience at V + F Auto Service for my yearly state inspection! The staff was incredibly friendly, pleasant to work with, and went above and beyond to make the process easy and stress-free. What really stood out was their convenient drop-off and pick-up service, which saved me so much time—I didn’t have to wait around at all. It’s rare to find an auto shop that combines Not only amazing work; but excellent service and care. Highly recommend and will definitely be back next year! Thank you once again, - Eric

V&F did an amazing job fixing my car’s busted bumper, headlights, and fender. They went above and beyond by also locating other issues that needed attention to make sure my car would pass inspection. The service was professional and efficient, and I really appreciated the convenient shuttle service they offered while the repairs were being done. Definitely a reliable and helpful shop—highly recommend

I have a fleet car and have to use certain shops for services. After dealing with Firestone and having multiple poor experiences , I called the fleet company for other options. Luckily I asked them about V and F and they said I could use them. I have had nothing but excellent customer service. I no longer dread car maintenance. From the minute you walk in you are treated kindly and the waiting room is so comfortable and clean with coffee and water. Yesterday I dropped the car off without an appointment just to fix the wiper blade and they were able to do my whole 60k maintenance without the drama that I experienced at Firestone. I highly recommend this business. They seem very trustworthy and the people are nice !

My wife and I were just talking about how professional and reliable V&F Auto is. We appreciate the courtesy shown to us every time we walk through your doors. Our daughter is moving here this summer and we are also going to refer her to your sales lot for the possible purchase of a car when she arrives. Thanks for providing us with outstanding service.

I have been a loyal customer of your business for oil changes since discovering your services, as your location is convenient and your pricing is both competitive and affordable. However, during my most recent visit, I encountered a situation that has led me to reconsider my future patronage. While I was paying for my oil change, the woman who processed my transaction was not only unprofessional but also made unsolicited comments. When I mentioned that I had another trusted individual who handles my car repairs, she responded with a remark: “…and he doesn’t do your oil changes, interesting…” Her tone and approach felt unnecessarily dismissive and uncalled for. Although I understand she may be part of the ownership, as suggested by family photos on your website, I do not believe this warrants a disregard for customer respect. Given the nature of this interaction, I have decided to seek oil change services elsewhere moving forward.

I had a great experience at this auto shop! They were quick to attend to me as soon as I arrived and were very professional throughout the entire process. I dropped off my car early in the morning, and to my surprise, it was ready before the end of the day. The advisor was incredibly welcoming and took the time to listen to all of my concerns, which made me feel confident my car was in good hands. Overall, excellent service—highly recommend!

I have been using V&F Auto for all my repairs for a few years now. They have always done fantastic work on my car at a reasonable price and explained all the repairs being done in detail. The staff are always friendly and I have never had a bad experience. Nicole and her entire team are beyond amazing! Highly recommend using V&F Auto as your auto repair shop, you will never leave unhappy with their work.

This was my first time visiting this establishment, and I was very impressed with the customer service. Everyone I encountered was polite and friendly, and they all seemed genuinely happy to be helping me. Even though I was only there for a simple inspection sticker, the service was quick and efficient. They were also very accommodating when I asked if I could drop off my car. Overall, I had a great experience and would definitely recommend this business to others.

I brought my Honda Accord 2017 for oil change so they didn’t tie enough the filter and it was leaking for a week! Because of carelessness of service I almost blocked my engine. I brought my car with AAA there. They changed the oil, but they didn’t clean underneath because it was so messy and they didn’t give me any warranty about the engine. I tried to speak with the owner he’s hiding. My car smells of oil and my kids got sick of that smell. They didn’t even apologize for that.