Autokraft in
Agawam Township (MA)

I just purchased a used Rav 4 from Doug , I was very satisfied with dealing with him. He made me feel very comfortable dealing with him, and I would recommend him to anyone looking for a used car. Thanks Doug.

I helped my son buy a car here recently, and I must say that both the car, a 1-owner Subaru, and the owner Doug have been great. He was easy to work with and stood by his work. I highly recommend going to see Doug for your next car, you won’t be disappointed.

After a frustrating experience with Carvana and having to return a car almost immediately, I was feeling pretty discouraged. Thankfully, my sister (who lives out of state) found AutoKraft in Agawam, and I decided to check them out. I met with the owner Fred, this past Saturday and was able to test drive a few cars. I also had the pleasure of working with Doug, the Sales guide, who was equally helpful and knowledgeable. On Monday, a friend of mine test drove the 2014 Subaru Impreza I had my eye on. Just to get a second opinion. We discussed what needed to be addressed on the vehicle, and both Fred and Doug were honest and transparent, committed to making things right. They went above and beyond to ensure everything was taken care of thoroughly and properly. Throughout the process, they kept both myself and my sister in the loop and were incredibly responsive. I truly appreciate all their hard work—especially since they were able to get everything done and get me into a new car within the same week I returned my last one. I highly recommend AutoKraft to anyone looking for a reliable, customer-focused dealership. I would absolutely go back to them again.

Thank You Doug!! My family has purchased 4 cars in the last 4 years from Doug at Autokraft. He was very transparent about what work he has done and what needs to be done before the purchase. Doug’s prices are exactly where I needed them to be and ever has exceeded my expectations. He is the only dealership I ever plan to buy from and he has a customer for life. Thank you Doug Doug

My sister searched online for an Outback three years ago & found one that Auto Kraft had listed. I went with her for the test drive, and by the time we left she was locked on the Outback she'd found & we were both fans of Doug . . . everything was done right. He was straightforward on car history, did all the little fixes that were needed, and then did a few more. So when it was my turn to find an Outback a month ago, I did no searches – I picked up the phone & called Doug. I told him my parameters on price & features and he let me know he had one on the lot that fit what I was looking for. A couple hours later I was there for a test drive & left him with a deposit. And, again, all was done right with some minor fixes that were needed. Doug is a good fellow. If you want a great car-buying experience – along with a good car – do yourself a favor & give him a call. Oh – Doug's a "Subaru-guy". He knows them well & likes working on 'em – that's a big plus.

If I could give 0 stars I would. Doug seemed like a no BS kind of guy. He did a lot of work to my car before selling it to me so it would pass inspection. But the workmanship of this shop is greatly lacking. The rear brakes he said he has just replaced prior to me purchasing I had to have redone for $480. He was too lazy to fix the actual problem-the caliper so the new pads he put on got shredded by the bad caliper. He said there had been a check engine light on and he did an O2 sensor. My check engine light came on 2 weeks ago. Needed an O2 sensor for $240 more. The tire pressure light that he also “had taken care of” has been malfunctioning and blinking on and off intermittently. I am guessing I will have to replace that. Today my engine started smoking while I was driving the car. I couldn’t tell where it was coming from but it smelled like oil. I checked the oil and it was full. It hadn’t been leaking thus far but when I got home tonight it’s leaking oil from a few locations. He sold me a really bad car for what it was clearly not worth. I work really hard for my money and I feel like I got taken advantage of. Be weary before buying a car here or definitely before having any work done because from my experience they don’t know how to fix basic things properly.

Both of my daughters have bought cars from Autokraft, and they are PHENOMENAL!! Both vehicles were in great condition and well below blue book price; better deals than anywhere else in the area. Doug and Fred both remembered my name when we went back, and they gave us excellent service both times. I highly recommend them!

Was in the market for a decent Subaru Forester for my father-in-law. Stopped by and Doug showed us a couple and let us take them out. Found a nice example and Doug took great care of us. Price was inline with the market and he spent time cleaning it and prepping it for us on short notice. All in all a flawless transaction which is hard to come by in the used-auto space. Doug is just a stand-up guy and I wouldn’t hesitate to do business with him again.

Doug is WONDERFUL to work with. The whole process of purchasing my vehicle was joy! I have never enjoyed buying a vehicle. He's honest,helpful and informative. Doug doesn't push you. He takes time to make sure you are satisfied. I will be going back to him when another purchase is necessary. Side note: the young man helping him over this summer surely learned a great deal.

We bought our daughter's vehicle there in May and worked with Doug. He goes above and beyond to make sure everything is right. She took her car to college almost 2 hours away and had some issues with it overheating. Had it towed to two places near her. Received a quote from a local garage and then called Doug. He went completely out of his way to have it towed to him and did all the repairs necessary to get it working right. I just couldn't believe even though he didn't have to because technically the warranty was null at this point, he stood by us and did everything possible to help. Would I recommend them? Absolutely and have! Thank you so very much for being an honest and caring business.

Id recommend anybody looking for a car to swing down, they have some of the cleanest and low mileage inventory I have seen, these guys are great. Very knowledgeable and want you to be happy with what you buy. I will be back!

Doug was OUTSTANDING! He is refreshingly honest, trustworthy and fair. He went far above and beyond what I expected from a dealer. He gladly permitted and helped facilitate my due diligence in buying a new car to be inspected by my own mechanic who i trust and have used for years. Doug corrected at his own cost what I would have considered normal wear and tear by replacing brake pads and rotors even though he really didn't have to. He treated me with respect and dignity, whereas I found at least 13 other dealerships that belittled me and treated me like a "little lady". Mind you, I am not a mechanic, however I spent 6 years helping my other half rebuild a 57 Ford Fairlane and all of my life doing simple mechanical jobs as brakes, exhaust, radiator and tuneups etc. so I am not completely in the dark. After I purchased the Jeep I realized that the differential fluid was leaking and Doug replaced the seal, cleaned it out and added new fluid at no extra cost. I cannot say enough good things about this delearship and DOUG in particular. He is outstanding and I have never had such a wonderful experience with a dealer in all of my life. I HIGHLY recommend Autokraft and DOUG in particular. He is pleasant, easy going, honest and fair. I LOVE my 2008 Jeep Liberty. If or WHEN I need a new vehicle I WILL be seeking out Doug at AUTOKRAFT again.

Recently purchased a car for my teen daughter from Auto Kraft. They have changed my opinion of used car sales! Mark was helpful, honest, no pressure and took care of everything we asked for. Great car, great price and a true pleasure to work with. I'll start with Auto Kraft first next time I'm in the market for a used car. Can't say enough positive about our experience with them.

As an ex-mechanic and car salesman I loath buying from any dealer. The doc fee's and patent bull poop sends me into dry heaves. Our recent experience at Auto Kraft being the exception. The low/no pressure approach and total transparency made our purchase quick,easy and comfortable. Mark was accommodating and professional, a month later we still believe we got a fair deal.

This is the second time I used this dealership. They took care of everything I needed regarding the car and I purchased a clean and safe vehicle. Mark really cares about his customers. Highly recommended.

Purchased a 2009 Nissan Altima. Car was serviced and is very clean. This dealer came highly recommended and I couldn't agree more. I work close by at the Town Hall which made it very convenient for me, although I would have traveled further to receive the service I did. We received outstanding customer service- Mark very responsive and a pleasure to deal with! An excellent buying experience all around!

I had a no-pressure experience buying a 2008 Toyota Prius from Mark earlier this month. He was informative, easy-going, kind, and thorough. When the car needed a couple things done on it before finalizing the sale, I had transparent communication with Doug the mechanic. Thanks guys! So far so good.

Dealing with Autokraft was very convenient. Mark was a pleasure to work with and even stayed late to work around my schedule to allow me to test drive the car I ended up purchasing. He was quick to respond to emails and phone calls and was open and honest with me throughout the process of buying my car. I would highly recommend going to Autokraft if you are looking for a used car!

We have just dealt with Auto Kraft and purchased a used car. Mark was delightful to deal with. They serviced the car and did all the paperwork associated with the sale. I can't say enough good things about how this sale was handled. Thank you .

I recently purchased a 2005 Honda CR-V EX from Mark at Auto Kraft. He let me test drive a few cars until I tested the CRV and knew this was the one. They sent the car out for service, had all new front brakes put in, detailed it fully. Their no haggle pricing is for a reason, they do what they say and the car is delivered in perfect driving(and looking) condition. Of course mine was in near mint condition. Mark is great, very helpful, and professional. I’d buy from him again in a heartbeat. One of the rare lots you can trust, and get your money’s worth.

I would give Auto Kraft 6 stars if it were possible. Like others have said, Mark is No Pressure, but also informative and easy to talk with. There was No Sales Pitch, and he let me take my time driving the car prior to any agreement to purchase. Mark delivered an excellent auto for me that was safe and in well repair. It looked great inside and out. Mark returned all calls/e-mails timely, and the car/paperwork was all ready on the agreed upon pick up time. EASY, EASY, EASY, and NO DOC FEES to boot !!!!!

Mark was beyond professional and treated us with upmost respect. He gave us plenty of privacy when it came to looking at the cars and made great followups when prompted with our concerns. While I did not purchase the car he was selling, it was about the car not being the right fit rather than Mark, for he was truly a top of the line car salesmen.(when there truly aren't that many out there)

Just an awesome car buying experience! Fred found us a great car in our price range with no pressure or gimmicks. It looks and runs well and is fun to drive. We'll definitely be back!

Mark is totally top shelf at Auto Kraft. I felt well treated the moment I walked in there. I am so happy with my purchase I would definitely drive 2 hours plus again if I needed to purchase another vehicle in the future! Stop in and definitely give them a shot you will be impressed.

Amazing Service and Amazing car! Mark treated our family like his own. Very kind and goes above and beyond. The cars he has are wonderful and very fairly priced. We live in Colorado and did the entire transaction over the phone. I wish he was located out here in Colorado so that we could find a good car at a fair price. Heck, we may even buy one from Mark and have it transported! Please be safe and have piece of mind about your transportation - get your car from Auto Kraft in Agawam!

This is by far the best dealership I've ever dealt with, the owner goes well above and beyond what is required of him. The sales are no haggle so the price you see is what you pay. If I ever need to buy another car in the future I'll probably start here.

The deal that I had with Auto Kraft was wonderful! My dad helped my find a car online an auto kraft's cars come up so I stopped by and take a look. I told them I'm a new driver and this will be my first car and they helped me out so well with choosing the car I want as they let me give the cars driving test. I think that I had tried like 4 or 5 cars in total but they didn't even show any attitude at all! Everybody there are all friendly and helpful! I ended up with a Nissan Altima 2014, which has only been driven 39,000 miles. The car looks brand new and I got it for a very price! Everything works out great as it's been almost a month and a half since I got the car and I'm in love with it! I'm so glad that Auto Kraft was my first and best choice! I would highly recommended this dealer to anyone who's finding a good used car. To me, they're the best in town!