Mike's Auto Body North in
Saugus Township (MA)

Mike and Team did an exceptional job repairing our vehicle after a fender bender. They were responsive, communicative and exactly what you would hope for in a service provider. I highly recommend. Thanks!

TL;DR: Visual body/paint work had defects (misaligned door chrome trim discovered after pickup), repair caused front parking camera to fail entirely (requiring full replacement at dealer), poor communication, unexpected extra costs, and stressful pickup process made the overall experience abysmal. After giving them a second chance on this vehicle, I’ve completely lost trust in the shop. Will not return. The previous repair at Mike’s Autobody North (a full cash-pay job on another vehicle) had been unsatisfactory, so I gave them a second chance with this insurance-claim vehicle in November 2025, hoping for improvement. Before drop-off, they disclosed higher labor rates than insurance reimbursement and offered a courtesy discount—but only on aluminum body parts, not overall. The final bill still included substantial extras for the remaining labor-rate difference, additional painting labor, and credit card processing fees when paying the full balance out-of-pocket. The body and paint appeared okay at first glance, but issues emerged quickly: the replaced door chrome trim is poorly installed (misaligned, bowed with visible gaps at joints—noticed after I had already decided not to return the vehicle), and the front parking camera no longer works at all—a feature that functioned perfectly before the bumper repair. The dealer later diagnosed the camera as broken (requiring a full replacement at a cost of $1755), which should have been properly handled and tested during the shop’s work before release. The included photos show both the defects from this current repair as well as the botched previous repair. Communication was unclear, especially on payment—at pickup I learned the shop expected the insurance check directly to me. When it didn’t arrive, I waited over an hour with no resolution. The only reason I had to pay the full balance out-of-pocket on credit card was due to this lack of clear communication upfront about the payment process. I’m now chasing partial reimbursement from insurance. I notified the shop about the non-functional camera. They apologized and offered to look at it if I brought the vehicle back, but given the prior experience and ongoing frustrations, I declined and said I would handle repairs elsewhere. I later discovered the trim defect but did not inform them since I had already ruled out returning. The cumulative extra costs left me feeling nickel-and-dimed, and the lack of proactive insurance advocacy didn’t help. The defects, process frustrations, and post-repair problems have been the final straw. This experience has led me to take my business elsewhere going forward. Update (February 2026): The shop posted a public response emphasizing their transparency, signed authorizations, and clear disclosures on costs. However, most responsibility was deflected: • The payment delay was attributed to a USAA investigation (triggered by adding front bumper damage to a rear-impact claim). • The camera failure was blamed on common issues in 2017 Range Rovers rather than any quality control during the repair process. • They also noted the poor quality door trim install concern was not addressed because I did not notify them or return the vehicle. They reiterated an offer to inspect if I brought the vehicle back, but provided no reimbursement or alternative resolution for the $1755 dealer camera replacement. This didn’t address my main frustrations—communication gaps on payment expectations, the forced full out-of-pocket payment (plus fees), the initial lack of quality control, or the overall stressful process—so my experience and decision to take my business elsewhere remain unchanged.

Best experience in my 40 years of driving! Mike's was professional, prompt, the work on my mican was perfect, the staff was friendly, and bonus, they detailed my car and painted my key to match my ride! Couldn't recommend more!

Had a cumbersome & time consuming repair that needed to be done. Dealership’s shop declined the work. Mike, Jose & team got the job done well & in short order.

So far I've had a door repainted due to pealing clear coat on one car and a minor front end collision repair completed on another vintage car; both easily met my extremely picky standards. As a former body guy used to six and seven figure automobiles, I'm very pleased with the work, the service and the actual shop at Mike's Autobody North. I'll definitely keep using this shop and won't hesitate to recommend them to anyone.

Great communication from the owner—very responsive and attentive. Unfortunately, that alone didn’t help our situation. We were told this shop does great work, but for some reason they couldn’t figure out our car. The car was brand new, with only 7–8k miles on it when we were involved in an accident. Two doors were replaced, and the mirror is where all the issues began. Something was misaligned, which caused a very noticeable and annoying wind noise. We brought the car back twice for them to fix it, but afterward they tried to convince us that it was just a Mazda issue. That doesn’t make sense, since the noise only appeared after they worked on the car. We then took it to Mazda, and they told us they couldn’t do much because a different body shop performed the repairs—unless we paid out of pocket, which is not cheap. Now we’re left with this issue unresolved. In my opinion, a shop should stand behind and honor their own work, but I’ve been left with no other options. I really had high hopes for this shop and am very disappointed with the outcome.

I am thrilled with my very recent experience at this first class shop. Mike, Taina and the team exceeded my expectations and delivered a flawless repair on my Porsche Macan. From the fast and detailed estimate to frictionless scheduling, loaner car service and earlier than expected professional completion, I was impressed and happy to know I was in good hands. Kudos to the entire team at Mikes Auto Body North !

Hopefully my car isn’t going to get hit again, I do know that Mike’s Autobody is the shop I would go to again. The paint work looks factory as if nothing happened and the car looks like the day I got it if not better. The customer service was excellent as I was always updated on my car as well as the part that was back ordered. Nothing better than getting your car back and it looking exactly the way it looked the day you got it. I’m very happy and would recommend Mike’s autobody to anyone.

Mike and the crew took great care with repairs on my M3. Top notch work and expertise! Would highly recommend them to anyone who cares about their vehicle and looking for the best around.

I had some damage on my car (see photo) and brought it to Mike Auto Body in Saugus — they were absolutely fantastic! Mike and his team were friendly, professional, and made the whole process smooth and stress-free. The repair came out perfect — you’d never know there was any damage to begin with. They finished the job quickly, kept me updated, and the car looks brand new again. Highly recommend them to anyone who needs quality bodywork done right the first time!

I recently had my camper repaired after a minor accident, and I couldn’t be happier with the experience. From start to finish, the service was outstanding. The team’s communication was clear, consistent, and professional — I always knew what was happening, and they were incredibly friendly and accommodating throughout the entire process. When I picked up my camper, I was blown away. Not only was the repair flawless, but they went above and beyond by vacuuming, waxing, and detailing it. It looked absolutely brand new — even better than when I dropped it off! It’s rare to find a business that takes this much pride in their work and genuinely cares about their customers. I highly recommend them to anyone in need of auto body repairs. Thank you for such exceptional service!

I couldn’t be happier with the job this body shop did on my 2026 Tesla model Y that was rear ended on the highway. The paint color match was absolutely perfect—you’d never know any repairs were done. The attention to detail and quality of work truly stand out. On top of that, their customer service was excellent. Everyone I spoke with from the front desk (Tiena) to the body shop coordinator (Jose) was friendly, professional, and kept me updated throughout the process. They have a text messaging services which they respond to in a timely fashion. They went above and beyond to make sure I was satisfied and my car looked as good as new. I highly recommend Mikes Auto Body North to anyone looking for a top notch body shop!

Simply the best quality around - it's hard to find a good body shop and Mike's wins on all levels. There's a reason they work on so many exotics and modern classics, but will also be using them for more routine collision repair through insurance. Highest quality work AND excellent customer service. A rare breed. They've won my business for years to come.

I was pleased to see that the auto body closest to me had great reviews on Google. It made it an easy choice. As soon as I made the choice to get my bumper fixed at Mikes I was pleased. They quickly set up an appointment to get my car in. I was planning on walking home but Mike insisted it wasn’t safe and drove me home which was very kind of him. They kept me updated on my car’s status. When I picked it up I was pleasantly surprised to find not only was the outside cleaned but the inside was also detailed. The bumper on my car looks brand new which I am grateful for. I will definitely bring my car back if I ever need work done and will be bringing my fiancés car there for a detailing. Blessed for the experience I had with Mike’s Auto Body.

Hi, I brought my car to Mike’s auto to be fixed and they did a fantastic job. I didn’t think I was gonna like it when I came here but you know what it looks just the same as when I first got my car very good job I give them all stars.

I had such a wonderful experience with Mike’s Auto Body! They did an amazing job repairing my car and went above and beyond by cleaning it up and even changing all my wheels. The attention to detail and care they put into their work really shows. My car looks and feels brand new again. Their team is professional, kind, and truly the best at what they do. I highly recommend Mike’s Auto Body to anyone looking for top-quality service. You won’t be disappointed!

Mike took care of my 2025 GR Corolla (which acquired a dent above the driver side door). Was a pretty quick fix for a good price. Not only did he fix the dents, he touched-up some paint chips and I didn’t even mention the areas. He has a good eye for this stuff. I’ve had some questionable experiences with other body shops in Massachusetts; paint runs, etc. I have no worries when visiting Mike’s. He has the newest tech within his shop for paint mixing, spray booth and everything is immaculate. 👍🏻 if you care about your car and want it good as new definitely contact Mike. Thanks to him and his team I’m happy with my car again :)

Fantastic job on my Volvo XC40 that got sideswiped. Looks brand new! And they even cleaned the interior to make it look just as new too. Highly recommend!

I can’t say enough good things about Mike’s Auto Body North! They’ve helped me with my car after two separate incidents — first when I was side-swiped, and again when a branch fell and dented my roof rail. Both times, the work they did was flawless. My car looks like new, like nothing ever happened. On top of the quality of the repairs, Taina, specifically has been outstanding. The whole team was professional, friendly, and kept me updated throughout the process. It’s rare to find a shop that takes so much pride in both their workmanship and how they treat their customers. If you ever need body work done, I highly recommend Mike’s Auto Body North — they truly go above and beyond!

The best body shop around. don't bother going anywhere else if you want great quality! Highly recommend, they did amazing work in my VW GLI. Needed work on the front bumper, rear bumper and trunk. Came out brand new paint matches perfect!

My experience at Mikes auto body was second to none, 11/10 experience. Mike greeted me at the front desk and came out and walked around my car to talk to me about what I wanted done. I then asked him to do some additional work on my PPF which he could have sold me on and made money off me but instead asked me for my VIN and ended up covering what I wanted done under the warranty I didn’t know I had. I’ve been in sales for 20 years and typically most people are about making money, Mike cares about his reputation and how his customer base views his integrity. I left my car for two days for a chrome delete and a tint job. To say it came out amazing is an understatement. I will 100% be recommending anyone I know to Mike as long as they are looking for the type of work he provides. Thanks again Mike for everything and if I ever need anything in the future you can guarantee I’ll be back to see you.

Amazing! Quality and customer service are second to none. I had a deep scratch / paint chip removed and repainted on my back quarter panel and my calipers painted to match the car color. All McLaren paint codes are propriety. Mike matched the car perfectly!!! This is my first time taking it anywhere other than the McLaren dealership and I will not hesitate to come back to Mikes!!

From drop off to pick up, Mike's makes it really easy and seamless for body repair. The quality of work is unmatched and way above what your standard body shop does. You won't regret choosing them to fix your baby! 10/10

Ruined the finish of my brand new black car, which was recently corrected. They said they didn’t wash the car, but we caught them in a lie — it was on the estimate. There’s nothing more to be said, other than if you love your car’s paint finish, stay away. They offered a refund, but did 2K+ worth of damage. Will need to be recorrected and trim needs to be replaced near rear window Update: was sent two different estimates, one for paint and the other for 14 hours of labor to buff scratches. The last estimate being sent on the day of delivery. Why change it last minute? I’ll let your imagination wonder about that one! 1,000 dollars for 14 hours of buffing from a body shops. It does not get any funnier than that. Criminal, absolutely criminal! We asked you to paint the trunk and the bumper. We showed you the recommendation from The detail shop. We told you what we wanted, yet you decided to do whatever you wanted! 3 body shops Mike, but yours is by far the worst. Glad people are able to see your true colors.

The repairs on my Lexus were executed beautifully. Mikes auto body communicates well with customers as well as strives to finish projects as quickly and efficient as possible. The front of my car was a tad mangled due to someone hitting it while it was parked. Mikes took my car right away and finished an appraisal within a couple days. I trusted them from the jump, and decided to have some personal repairs done on the body of my car seperate from the accident. Mikes did all the repairs at the same time with great effort to make it fast. Within three weeks, my car looked good as new. 1000% would work with them again!

After purchasing this Audi RS-3, The front end was hit by a drunk driver and destroyed both bumpers. Mike’s Autobody was the only logical choice for me, and they did not disappoint. Samantha provided excellent customer service, and the team did a remarkable job with the paintwork. As somebody who was a professional detailer for nearly 8 years, it truly looks like it the impact had never happened. These are the only guys I trust my cars with, and I will continue to use them in the future.

Mike and his team did an EXCEPTIONAL job color matching many of the plastic parts on my brand new 23 Ram TRX. One cannot differentiate between what is factory and Mike’s painted. Their attention to detail is unmatched. Customer service so far beyond any standard. I could go on…no other shop will ever perform paintwork on any vehicle me, my family, and those around me own! I’d give more stars if I could!