What clients say about AutoZone Auto Parts in Saugus Township (MA)
I bought a new battery for my Mazda, and Marcos helped me by giving me recommendations on the best brand. He also installed it super quickly and very professionally. I would recommend asking for him for his services.
I came in to pick up antifreeze and wipers. The utmost respect, professionalism, and advice to assist me was above the service expectations. All four of the associates who worked tonight must be recognized for their dedication to their employment at this particular location. Thank you!
Very nice staff there, and Sebastian is very helpful while on his lunch noticed I was struggling putting on a wiper blade and got out of his vehicle and did the installation , that's awesome if there was more people like that it'd be a great world to live in thank you so very much, jaz😊👍
Went there yesterday for windshield wipers. Greeted me and didn’t hv to look up type. Bob, the manager helped right away. Then put them on my vehicle. Highly recommend this store!!!
Duralast parts are known not to last… long story short i have a part that has limited lifetime warranty which covers manufacturer defects so i brought back in a part that failed internally twice in a year due to poor quality and the employee at the counter was like “this is the last warranty you’re getting” . Whoever the gm is teach your rookie employee the policies because i will be sending this to corporate .
Today, I went to the AutoZone in Saugus to return some purchases I had made. When I got there, I asked the attendant to refund my orders, which totaled $50. I had paid with a gift card and a debit card, but I only had $40 on my gift card. On the day of the purchase, an attendant miscalculated the purchase, charging the full amount and failing to note that I had paid half of the amount with the gift card. The missing amount was $10, which I had paid with the debit card.
Today, I went to get my refund because I no longer needed the items I had purchased. The attendant turned on me, accusing me of stealing the parts I had purchased. He even threatened to call the police. I felt very discriminated against. The employees don't know how to talk to customers and still don't know how to handle the purchase properly. They yell at the customer.
I went there to talk calmly, but I left feeling stressed. Even though I didn't speak English, they accused me of not being able to prove I had made the purchase with the gift card. I said, "Okay, you can call the police and ask them to look at the cameras. I did make the purchase with the gift card." They said no, as if I was lying. I had no reason to lie.
I got my car and went to the other store that had given me the gift card. The girl who had given me the gift card was perfectly good. She reminded me that she had given me the gift card with $40. She was shocked by what the other store had done. They wouldn't accept my return of the parts from the other store, but she did me the favor of returning everything and even gave me the money they didn't want to give me.
I ask you at AutoZone to conduct new training for your employees on customer service. How to treat customers so they don't accuse you and why, so you don't run into legal issues. Very arrogant employee. He yelled at me as if I were his friend (his name is Tom), without any manners. I tried to explain, but he didn't want to, and didn't even know what my problem was, he didn't want to do his job. Even using the translator, they laughed in my face and yelled at me, as if I had stolen something. I can show you the photo of the transaction, which is still on my phone
Sebastian provided excellent service and took care of my return for the brake pads and rotors quickly and professionally. Really appreciated his helpful attitude and efficiency
Santiago helped us resolve a mistake from another employee who put the order in without our account so we couldn't get a core refund. He spent extra time and helped us refund and then purchase it again correctly. A great guy and a very helpful manager stepped in as well. Always nice when auto parts stores have their game together. 5 stars.
I’d like to give a big shoutout to Sebastian for his outstanding customer service. He assisted me with a task that involved multiple transactions, and he made sure I received the correct parts every step of the way. His patience and professionalism truly stood out, and he went above and beyond to ensure everything was handled smoothly. I really appreciate his dedication and support!
Went to Auto Zone today in Saugus Massachusetts and met Carlos the part sales manager. We were a long way from home and his service was very quick, professional and friendly. He went above and beyond anything we expected and is a wonderful asset to that store.
Nelson, was an amazing helper. I needed help with purchasing windshield wipers. Helped me stay within my budge and I ended up buying more items I actually needed! He assisted in installing my wipers as well!! Great customer service!
I had the pleasure of being assisted by Sebastian at AutoZone, and I have to say, his customer service and efficiency were nothing short of amazing. I struggled for over an hour trying to change my windshield wipers, and just when I thought I was stuck, Sebastian stepped in. He took care of the issue in mere seconds, demonstrating both expertise and speed. His helpfulness and willingness to jump in without hesitation truly restored my faith in humanity. It's rare to encounter someone as dedicated and skilled as he is. Thanks, Sebastian, for going above and beyond!
This store Nelson and Carlos were VERY HELPFUL, they were VERY professional in helping me. The Lynn Boston st store was very upsetting and rude with answering the questions I had. But this saugus store was excellent!!! 5 stars
Nelson was awesome! I was in and out in under 5 minutes, I didn’t have to move an inch because he got everything I needed and brought it to the counter, and he even offered to change my wipers in the pouring rain! Great service, A+
Stopped in to get my battery changed. Was greeted by Nelson not once but twice, first walking in then after taking care of the counter came to me and asked if I needed help. Shows me my options for batteries and then proceeded to help change out the old one for the new one. He was very professional and customer focused. If you get help from Nelson know that he will make sure you get what you need and are treated well.
Got my battery installed here, quick easy and reasonable price. They install it with no added service fee, and did it even though it was cold outside and he had to spend extra time getting my old battery out due to corrosion. He showed me on the screen all battery options compatible with my car. Ended up getting a Duralast gold with 3 year warranty for $210.
Picked these up last night to fix my exhaust paid full price for this and it’s missing the screws to even hold it together I bought the last two they had and am glad I did because one isn’t even complete, it looks like someone ziptied the metal band back and “repacked it” and put it back up to sell. Pay attention to what you’re grabbing people this is becoming a constant issue and normally I don’t say anything because whatever I can make it work but this is becoming a repetitive issue now. Come on guys
Came in yesterday to buy scratch out to clean my headlights with cause they’re the only store I could find online that sold it since they were so hazy I could barely see the highway at night and the stuff works great but I agree with other peoples reviews that customer service could be a little bit better 4 stars
Nelson was such a a huge help. Dude was incredibly professional and didn't make me feel like an automobile idiot, even though that's what I am. Super quick, great guy.
I went to AutoZone in Woburn they didn’t have my pot. They sent me over to the location at 4:44 Broadway in Saugus when I went there I spoke with Samuel he tried to help he couldn’t find a pot passed me over to. Jesus Feliciano do not only found the pad for me, but he went above and beyond went out to my car matched it up. Made sure it was like the correct part and he also installed it for me. I also tried to give him a tip so he can get a coffee on me, but he refused. I wish he would’ve taken it because he didn’t have to do what he did. It was just my appreciation to show him that I appreciated what he did.
Amini greeted me as soon as I entered the store. He was incredibly helpful. I was entirely overwhelmed before I went into AutoZone, because I know nothing about changing brake lights. Amini made my day by changing my brake light for me in less than 10 minutes from the time I walked into AutoZone. Thank you so much Amini!
Angel was wonderful. He checked my battery and found it was in poor health and did the replacement for me. He made sure I had everything I needed and had a lot of patience and a lot of patience and expertise!
Worst service ever! Ordered a part online this morning. Drove from Wilmington to Malden. Then Malden to Saugus. Arrive at the store- 5 employees just standing around on their phones, my order NOT READY(2HRS LATER) .AND THEN.. MANAGER walks in.. says oh hi, I'm the manager but I'm off the clock- I hope someone is helping you and kept walking. never once did he ask ANY OF HIS EMPLOYESS if I was being helped. Still waiting 20 minutes after being IN THE STORE
Excellent customer service- I stopped here to get wiper blades, Amini S. Was so helpful and went outside in the rain to check what model was needed, and then installed them for me right then (in the rain!). He was really so nice, I told him I could figure out how to install them later when it wasn’t pouring but he very politely just finished installing them for me. Highly recommend this store and hope he gets a raise, he would not take a gratuity from me! Thank you!
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