What clients say about NAPA Auto Parts in Saugus Township (MA)
NAPA Auto Parts in Saugus is fantastic! The staff is incredibly knowledgeable and always willing to help you find exactly what you need. They consistently have the hard-to-find parts that other stores can’t seem to stock. Great service, great selection, and a team that really knows their stuff—highly recommend!
Bought a battery on 3/20/25. Battery is completely dead and tried to exchange it today 9/27/25. Only a six month warranty. Don't waste your time with Napa Batteries.
purchased battery from this location 2 weeks later in cold weather i find myself having to jump start car. I brought battery back to return or exchange and was denied. This battery is trash and only would suit someone with a pair of jumper cables. There service is trash for not understanding. There 100% satisfaction on products is false advertisement. Buyer beware do your self a favor and shop somewhere else.
Staff is lazy. Came in to get a windshield wiper and told him my car. He just randomly reads off a part number instead of the part name. I bring up a wiper he says I'm not sure it'll work reads off number again with no explanation. I just left went to AutoZone and the dude actually wanted to help me out.
I have a shop and set up an account I bought a medium tube of exhaust putty and was told the price went way way up, so I paid $26.00 on the spot. I left and looked up that exact item on goggle $6.99, same brand and size, everywhere and I called them to confirm in stock and price. The first delivery I called in was for a "engine oil" cooler hose and they showed up with an "transmission" cooler set for double the price. They said they would get the right set and bring it back, its been two weeks and I have never heard from them again.
Bob is the best of the best! He is extremely knowledgeable, professional and uber patient with all my questions. His calming demeanor takes away my do it myself fears.
Mike, Gabby and Bob all worked together to take care of my needs. They went above and beyond (especially Mike M) to make sure everything I needed was taken care of. I do not believe I can get such great service anywhere else.
Wow! There’s something to be said about great IRL customer service and dependable products. Huge fan of this place. Not all NAPA auto parts are created equal and this one makes the top of my list. Right off route 1. You may pass a competitor auto parts store. Don’t fret. Totally worth it
NAPA has great costumer service! I came in for parts and the auto technicians John and Bob were very helpful and knowledgeable with everything I needed for car. They had all parts in stock which was a big plus as I was crunched for time. I would recommend if you need parts shop here first.
They have everything you might need for your auto no matter what the year. If they don't have it in stock they order it. Prices are great. Become a member.
Just had the best experience at Napa Saugus. John went above and beyond to help me get the right parts for my Jetta. I wasn’t able to get the promo to work online for some reason and he went out of his way to take care of me and recommended some better parts for better prices. Hard to get good customer service like that these days. Will be coming back here for all my car needs. Thanks so much!!!
Couldn’t ask for a more better and knowledgeable team of workers. Helped me get exactly what I needed without overspending. Great people with great customer service ! 5 star review and always recommended, my one stop shop .
These guys are great. Always knowledgeable. Never had a bad experience. Napa bob is the best! Great customer service!! I always go there for my auto parts needs. Will recommend to anyone and their mother
Gabby, Mike, Bob are awesome. I was shocked at how great the service is. They made my day! I can’t believe they even replaced my wiper blade for me too!
I am writing to tell of amazing customer service I had with Napa Auto Parts, the Saugus location. Cleaning my basement I came across some parts that we had never used, unopened with the receipt purchased quite awhile ago. In need of a battery a few days later I called the store to see if they could accept the return. I spoke with John who was so helpful, and he assured me they could do it. Went there later that day and met with the store manager Dave. I was so impressed with his kind easy manner. And Sean who rang me up was more than happy to carry the battery out to my car for me. This group of guys are top notch and anyone in need of parts please use them. They arent the closest parts store for me to use but I promise they are worth driving too. Thank you guys again!!!!
This is the first review I have ever written but I have to share the incredible customer service I received at Napa Auto in Saugus!! On Friday afternoon, after a particularly stressful day, I stopped in to buy some much needed new wiper blades. I was offered assistance immediately and a young man helped me find what I needed and was in the process of ringing me up when “Bob” who appeared to be the owner or operator approached to tell me that if I came back tomorrow, during the first day of a sale, the product would be discounted to $4. Considering the blades were close to $20 each I took his advice and returned the following day. Bob was behind the register and recognized me from the day before. I proceeded to pay $8. for what would have cost me about $40. the previous day. I asked Bob if changing the blades were self explanatory and he told me that while they generally don’t install parts, he would put the wipers on for me at no charge. He replaced them in a flash and I was on my way just in time for the morning rain. A big thanks to Bob for all his help!!! PS: The sale is on through Friday 1/31 I believe. Check them out!!!
Helpful, friendly, courteous, and honest. At least from my experience. Came here looking for reflecting tape for our dump truck with my dad. After looking it up, the man said there were no more in stock but he could order it for us and have it in for us by 11. Told us the price and also mentioned we may have better luck finding something at a cheaper price online. Said everything is cheaper on the internet. My brother and father returned there later that day to purchase the tape.
I own my business and I come to Napa Auto Parts everyday for most of the jobs that I have. They alway have the parts that I need. If not they get them to me as soon as they can
Napa Matt rocks
Very nice guys n u can feel that there not ripping you off up the who ha! Well bought some pretty good brakes n they have not stopped squeaking for 5 months.Went to napa they looked on line with me. N showed me which rotors n brakes for my vehicle .U have to order ceramic brakes from Kia as well as rotors.They saved me a couple hundred dollars n the same problem again.thanks guys!!! Brian K.
I've done business with this store for eight years, since I was working for other shops. I and my business partner are opening our own garage this year, and intend to use the Saugus NAPA as our main supplier.
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