DO NOT GO HERE. I have a chronic runny nose during the winter and the owner accused me of doing drugs and behaved irrationally and very strange and rude. Said he wouldn't rent to me unless i stopped sniffling and watched me blow my nose for like 10 minutes before I had enough of his nonsense and left. I also have very bad anxiety and the whole experience made me have a breakdown. They deleted my origional review
My husband called a few weeks ago trying to reserve a vehicle we could tow with for a big event coming up. Pat told us to call back the morning we needed to leave. My husband knowing that was not a good plan called a week before we needed the vehicle. Pat told us that he didn't have anything and to call uhaul (rudely). My husband then explained what Pat originally told us weeks ago. So Pat told us to call back in a few hours. We waited and called, he told us again to call back in a half hour. We waited and called then he said call back in 5 minutes. We called back and no answer, we attempted to call 6 times with no answer from him. It was Friday around closing so we called back Monday morning. Again no answer still. Pat was rude, unprofessional and clearly a liar. I won't be back to try renting here again. And when we stopped to look at the vehicles on site he had several vans he offered to us. (All were rust buckets). I'll be spreading the word.
BEWARE
Rented a Chevy Impala for a month only to learn after driving out of the yard that the engine warning light and ABS brake system warning lights were on. The front right had some serious problems as well. We called same day and they told us it was checked out so don’t worry about the lights. Next day we called several times but no help. Finally they suggested we take it to a repair shop but all were booked for weeks. Also no replacement available. Finally we drove 96 miles to return the car and took a hundred dollar hit for a two day (vacation hassle) rental that didn’t function and was not safe to be on the road.
Sketchy outfit. Beware!
Rented a vehicle recently and loved it so much I wanted to buy it and still do. It was a good rental price and the vehicle was comfortable and fit my needs and reliable. The staff are friendly and always willing to help never leave you waiting and always answer your questions and care about the customers.
Quick and efficient service. Used car that ran well at a good price. Excellent customer service.
When I was on a tight schedule to catch a bus out of Bangor after returning the rental, owner went above and beyond to process my return and secure transport to the bus station. Will recommend to friends/family.
Had a great experience here. I had rented a car for a month at a very reasonable price but unfortunately had to cut my trip short due to a family emergency. Pat was very nice and understanding. Even gave me a refund for the unused time. Amazing customer service. Highly recommended 👍
Wonderful experience! Five stars all the way! Pat has been overly accommodating with my family… (we have been a pain to deal with). Our flight arrived late and he was kind to leave our rental car at the airport and when we needed to extend our rental and he found us a car that could help us get through our stay. Finally he helped us arrange a very early taxi from the agency to the airport! Good, personable and hospitable company. In sincere gratitude!
Pat was Outstanding. Helped us get what we needed in short time. Always do what they can to help. Great Customer Service Great Staff. Thank you. Would Absolutely Recommend for Rentals!
I really appreciate the service i received from them. They were really kind, comprehensive and helpful. I also fell the trust they got on their clientele and that’s an amazing thing. I only wish they were in more places, that would have been perfect. Definitely going back to them for my next rental
The service was honest and trustworthy. I felt the owner truly cared about my car situation and did his best to find me an affordable buy out option for my goals. And being a fulltime student that commutes 117miles per day 4 days a week, I need reliable transportation. They also arranged to pick me up when I became stranded at a hotel after being stranded.
Pat went out of his way to get us a car for our one night stay. Gave us great places we had to see and then had his people give us a ride to the airport. We will by back for a longer stay and will definitely come back to his place. Made us a customer for life. Great people.
Great place to rent cars great customer service awesome rates I'd recommend them to anyone they also finance and you can buy a car from them at one of the best rates and going rates I've seen so would recommend anyone going to ask for a better place to go for any type of vehicle
Both times I've gone to this establishment and rented a vehicle I received the absolute BEST customer service. That's important to me. The 1st car we took on a trip to new york it ran and handled wonderfully. The 2nd time in I got a free upgrade to a van as we had 2 babies and 3 adults so we were very comfortable for our day trip to the beach. Also, the van had incredible gaa mileage I was quite impressed!
I HAVE and will continue to be a loyal customer at this business.. The owner of this establishment is a very nice and kind hearted gentleman Pat!! I had a family emergency and could not return car on time and day it was due and Pat was so very helpful and understanding and he makes everything from the actual paperwork to the return so very easy fast and simple so stress free! Ive already been a repeat customer several times now and will continue everytime I am in maine!!
Rented. 3 seater Dodge caravan was very smooth great customer service very friendly will definitely do business here again! Need to rent good quality stress free vehicles this is the best place will not go anywhere else
Same as always for the past 7 yrs dealing with Pat. Perfect. You get what you pay for and nothing to complain about. Always a safe reliable car at an awsome price
Best place to rent on short notice. Owner is cool. He doesn't just sit in his office. All the office people are great well actually all the people here are great.
Been renting from them for several years as I make numerous trips from Florida to Bangor. Pat has always taken care of us and given us great rental rates. Pat runs his business very well and his customer service is top notch. I give them a 5 star +++++.
Rent a wreck turned out to be a little on the nerve-wracking side. Dave picked me up at the airport as promised in a nice elderly Impala.However, the check engine light came on a few hours later and turned itself off three days later. Most annoying was being told when I returned the car that there was no one available to take me to the airport. Airport rides in both directions were part of the rental terms so I was upset. Eventually the nice man who was filling in that day closed the shop to give me a ride. Renting from this place was cheap but it didn’t enhance my vacation. PS they close at noon Saturday and have to make special arrangements if your plane is late. Also the owners should have known there was an airport ride needed that morning and informed their substitute.
Pat and crew are awesome to deal with. Always seem to remember us even if it has been a year or two, BUT didn't appreciate the dirty fabric on the seats front and back in the black Impala . Seems like a little shampooing would have been good. Did like airport pickup and delivery.
Got me from point A to point B when I was in a bind.
I got to Bangor Airport with a car rental reservation only to be denied from a horrible company with very rude employees due to the fact that I use a debit card, even though I had more than enough for the rental and the insurance to cover the car. Pat and his crew really came through when I thought I would be stranded without a vehicle, allowing me to rent an old Impala with my debit card and a simple license and insurance check.
The best part is that it ended up costing me much less than that other place. I would definitely rent from them again.
Fantastic Service with Patrick. Super friendly helpful service. Roy was fantastic as well. He picked us up at our hotel and when it was time to end our vacation he drove us back to our hotel. Stress free and my husband and I both highly recommend. We will see you next year for sure. Erich and Vicki Vokes
Rented from them before and had no problem. The car was a little shoddy but not too bad. just Reserved a car 3 weeks ago and when. I called the day before picking it up to make sure everything was good the guy tells Me i never made a reservation and that he doesn't have anything available and says he will put me on a waiting list which does nothing for me since I'm leaving the next day. I now have spend an extra $100 through enterprise because they screwed up. Thanks for nothing.
Fantastic place, have rented from them 4 times and every different car has worked fantastic traveling long distance. Kept me moving through a 550 mile drive last night.
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