Rawcliffe's Service Center in
Hampden Township (ME)

Went in for a scheduled inspection before work... 45 minutes later they tell me I need new front break pads. Then they replace a bulb without my permission. Not a huge deal but you should tell the customer before doing anything that wasn't agreed upon initially. Then they quoted me almost 600 bucks for front break pads and rotors. I don't need rotors, my dealership already told me that. So I'm just going back to the dealership for now on. I'll still leave a 3 but I wasn't very impressed.

Had the best experience and customer service here. Rob and Taylor were incredibly kind and helpful, and Kevin handled my repairs with an obvious expertise. Very grateful to be driving my car with peace of mind. Thank you, Rawcliffe team!

Called and Rob asked for my VIN, gave it to him said hed have someone call me back, week later, no call. Called 2nd time, had to give VIN again because he had no record of me calling. Called several hours later in day and Rob basically argued with me over possible fix over replace, keep in mind he hasent even seen the car yet. I told him id like an estimate or repairing and he said "we're very busy like we are every day, ill have someone call you" and hung up on me. If Rob is the owner he needs a class on customer service, very impatient and rude. Wouldnt take my go-cart there.

I’ve been to other shops that TRY and find stuff they can charge you for. Not these guys. We brought in our car thinking it needs new tires, got it checked out and ended up not needing them. It’s hard to find a honest place you can trust, which is why we will be back when we do need new ones! Thank you!

If you live in Ellsworth or anywhere in Downeast Maine and own a BMW — this is the place to bring it. I can’t even begin to express how professional, transparent, and downright epic Rawcliff Autoservice is. From the moment you walk in, the vibe is genuine, welcoming, and full of integrity. Rob and Ron are total pros — knowledgeable, honest, and easy to talk to. And to the awesome young woman at the front desk (I’m embarrassed I forgot your name!) — you made my day with that high five after I picked up Bianca, my BMW 430i coupe. Their communication is on point. I was updated throughout the entire process, with no surprises — just real-deal service. Fair pricing, stellar work, and respect for both the car and the customer. To the mechanic who worked on Bianca: you crushed it. Thank you.

I have worked with Rob Rawcliff for over 5 years now. He and the Rawcliff team are very knowledgeable, extremely helpful, and always go above and beyond for their customers. I highly reccomend them, whether it's for car services or detailing. We took in a 2000 Mercedes clk 55 AMG , that was in desperate need of refurbishing. After sitting and being stored for 8 years, mice had done alot of damage to wiring etc...Rawcliffs brought it back to life ! They are fantastic to work with. You and your car will be a priority to them. I also recently took in my 1971 Chevy K5 Blazer to show Rob. He asked if I was going to take the hard top off... I told him that I'd love to but I didn't have anywhere to store the top for the summer. He is such an amazing person, he said no problem, we'll take off the top, store it for you, and put it back on in the Fall! That's what I mean when I say they go above and beyond for their customers!

I don't normally leave reviews, but this was my 3rd visit here over the last couple years and they truly made my day with a cruise control not working (user error 🤣). They are always honest about their schedule and I'm relieved that I can afford to drive a Porsche knowing its affordable to fix in their capable hands. Thank you!

What an amazing group of professionals! After a marathon of battles with my warrentee company, constant changing issues and complication after complication, They did an amazing job getting back my truck back on the road. I wish I could give more than 5 stars...

I had a smelly problem of mice debris in my 2012 Subaru plus a problem with the steering. This is the first repair ( other than oil changes) I have needed since I bought the car almost 13 years ago. I just picked up a car that drives and looks like new! Everyone did a great job and I can’t thank them enough!

Used this place to get my car detail cleaned. Due to how dirty it was, I was charged an exta $50 tottally worth every penny! Booked the appointment about a month ago, worth the wait! The staff was very professional, and they made sure to pay attention to every detail with the car cleaning. They even cleaned in places I would of never thought to clean! Will definitely be coming again to get car cleaned when it needs it! Would recommend!

I had an issue with my 2012 mini cooper. I thought it may have been the starter (later confirmed it was). Everywhere I called was booked out to July. Rawcliffe's came through with great and speedy service. Everyone was so kind and very understanding of my situation. I'm truly glad I went for help. I definitely recommend anyone in need of vehicle maintenance go to them. :)

Never in my life have i had a worse customer service experience from a service center!! Get a second opinion before you let these people touch your car! They are out to rip you off!! And heaven forbid you ask a question on how it was fixed.. Rob got super defensive and started attacking me verbally.. that only tells me one thing, that they did rip me off and are pissed I caught them on it!

I was in a travel from Quebec to bar harbor when the muffler broke..so noisy, only one hour before closure this place has fix my truck! Great service and really nice folk. Thanks again!

Excellent garage to take your vehicles to, whether they're domestic or foreign. Kind staff, fair prices and automotive expertise you can trust. It's my first choice for automotive repairs.

My TDI and I are very happy with the work they did. Everyone was super nice. Definitely worth the hour drive so glad to find a place I can trust my car with.

We blew up the engine in our Fiat 500 towed vehicle while exiting a campground in nearby Holden. We screwed up, it was our fault. RVers who tow and are reading this can figure out what we did. It was a manual transmission. A local garage told us to contact Rawcliffe's because they specialize in the type of work we needed done. We took the car there and the next day we had a report of their inspection and two estimates for the repair. The repair took several weeks because that's how far ahead this shop books their work. We just picked up the vehicle and drove it home to Pennsylvania with no issues. If you are in the area and have a breakdown, this is the place to go. I even checked with a friend who is in the auto repair business, and he confirmed that the amount we were charged was fair and reasonable. A big thumbs up and thank you to the mechanics and staff who handled our repair.

I took my MINI to Rawcliffe's last year (2022) for service and I highly recommend everyone steer clear of this place. I have an extended warranty on my vehicle and was told they would contact them to have repairs covered and they didn't. They also did work I did not authorize and when I arrived to pick up my car, the bill was over $1k! Ralph knew I was on my way and left for the day. Rob was there and said he would contact my warranty company and call me with the cost of whatever wouldn't be covered. I paid $800 towards it with the expectation I would likely receive a refund for part of it because of my warranty. He never did call me and I called many, many times and was always told by Ralph that Rob was "at lunch" and he'd let Rob know I'd called. I have also written letters, including a certified letter to be sure it was received, and they have not responded to me. I disputed the charge with my credit card company in hopes it would get someone to reach out to me to get this resolved. They never even responded to my bank, so my bank reversed the charge. This is a very short version of what happened because it would be a book if I wrote it all out. Rawcliffe's came highly recommended and I honestly can't figure out why anyone goes here. They keep sending me an invoice every month for the "balance" on my account and I've told them multiple times that had someone reached out to me I would have paid my share, but they have completely ghosted me. I've had the same phone number and address for years, so I'm easy to get ahold of.

I have to say I am so very impressed with the service I had here! From the smiling faces when you enter the establishment straight through to the checkout process this place was amazing from start to finish. They went above and beyond and with very fair prices. Thank you for a job well done, my car drove like brand new on the way home and I will definitely use your business again in the future!

One star (because zero stars is not an option). Rawcliffe’s seriously understaffed and makes promises they can’t keep. Brought my car there at the very beginning of the week and have called every day to check in and they haven’t even looked at it. For context I have a flashing check engine light that would require 5 minutes to diagnose. Also they will eventually stop picking up the phone if you call every day. I promise I’m not blowing this out of proportion. I was told on multiple days that they would definitely have a chance to look at my car by the end of the day. Every day when I called to check in, they told me they hadn’t had a chance to look at it but maybe the next day. I’m very unimpressed.

I have to pass on how great the Rawcliffe’s Service Team was as a whole from the receiving of my car to the pickup. Long Story short I just retired from the Marines out in California and I was driving my Mini Cooper through Hamden and it over heated and the dashboard lit up like Xmas with every code popping up imaginable. We called around to see who worked on Mini’s , my neighbor Ben recommended Rawcliffe’s so we had the vehicle towed there. We dealt with Harley, Hank and one of the owners Rob. They welcomed us to the area like family. They helped us navigate the extended warranty we purchased trough USAA Auto where work that totaled over 1100.00 only cost us a mere 200.00 by the time they were done. Every question we had about what transpired and the timeliness of their response was very professional and did not keep us guessing about repairs. What really won me over was the empathy and sincerity of Hank & Rob when I picked the car up they explained the invoice and just the vibe of how they dealt with the 3 other customers in the shop felt like i was at a barber shop getting my hair cut with the positive flow of info and how every customer spoke so highly of them with courtesy and respect. They will have my repeat business and future business for all of my vehicles. Shawn

Detailing, brakes, oil changes and other standard maintenance to my Mercedes. Prices are high then I had in the past, but I also took Fords and VWs to cheap shops. My Mercedes only goes here. They don't screw you around when looking at it. They look at my 2013 C300, and always tell me its in mint condition for a 7 year old car. Oil changes take a while, but that's because they inspect the entire car. Other garages may not be able to be trusted. They know me and always treat me well for my my business. Waiting room is closed right now.

THE place to bring your European car to have work done on it. Fair pricing, prompt service and they ALWAYS give me a loaner. They also do alloy wheel repair, straightening and refinishing... The ONLY place that does this. They specialize in BMW repair and sales. Professionally run and managed as well. Definitely a 5 star business!

If you own a BMW DO NOT take your vehicle there. I paid three grand and they did not fix the issue. They dragged it out until closing time too so I couldn’t take it right back when my problem persisted. You’re better off taking it to a well known foreign mechanic.

I originally called and explained that I was experiencing excess noise and vibration from one of my wheels. I suggested a bent rim, not ruling out the possibility of a worn out wheel bearing. I have work at 930am and I set an appointment for 8am and they said they’d have me out the door by 9. Perfect, great so far. I showed up at 8am and was told that the gentleman responsible for straightening rims was not in until 830am. So I waited from 8am until 10am to get my car fixed and then drove the 30 min back to work. Additionally, they quoted me $95 to straighten the rim. After all was said and done they charged me $120. So not only did they make me late for work, making me lose money but also overcharged me based on my quote. They informed me that the wheel bearing was bad as well as the bent rim and should be replaced soon. They quoted me $368 to replace the bearing. I went and bought the part from NAPA ($120 bearing) and did the complete replacement in 20 minutes. How a 20 minute job that can be done with a 13 mm socket and ratchet comes out to $368, I have no clue. Overall, I’m happy they fixed my rim, by no means an easy job. On the other hand, the customer service and pricing is pretty poor. If I were you, I’d go somewhere else.

A couple of our employees bring cars to Rawcliffe's. We've done it for years because of the attention to quality when we get our vehicles serviced. They not only do the work required, they do a check of all fluids, make sure lights are functioning, and if they see something wrong, they will give a heads up on future work that will be needed in 3 months, 6 months, etc. That gives us time to budget the work. It's also a multi-generational business and the current owner is right there on the property. Rawcliffe's is the absolute best in the area.

Very disappointing. We had ignition trouble with our BMW, a simple ignition coil diagnosis and replacement is what we asked for. Instead my wife got a phone call from Rawcliffe's saying that the valve cover is leaking and they are going to have to replace the whole valve cover ($800.00+-). Keep in mind this car had 43,000 miles at the time. I called the gentlemen on the phone asked why not just replace the gasket? His reply was on the rude side and had no true back up or reason. After I realized I was getting nowhere with this guy I told him to just replace the coil and give us our car back. My wife brought the car home and I noticed the hood looked as though one side wasn't closed properly, so I opened it and found the old coil jammed under one side of the hood. The technician must have slammed it in there. Luckily there was no damage. I was quite upset at the time but did nothing about it. I figured I'd be wasting my time. Jump ahead three months. The car started running rough again like it did before. I did some research online and found I can replace a coil at home with simple tools. As a matter of fact I replaced all six of them for the same price they charged us for one. It literally took me one hour after watching a you tube video. While I was under the hood I found two bolts missing on the plastic cover that encases the top of the engine (real impressive guys looks like I'll have to order some of those). Then I found where the oil had been leaking. With a little thought and looking hard with a flash light I determined it wasn't the valve cover at all. It was the rubber gasket on the oil filler cap. You know Its sad to think these folks call themselves professionals. We will never return to Rawcliffe's after this chain of events. If I have to I will invest in the tools I need to maintain our car. Oh and no guys, we don't need another cabin air filter!!!!!

Pro's: Friendly service. Detailed, competent, and thorough service. Clear with what needed to be fixing. Cheaper than a dealership but providers service equivalent of. They will be able to fix problems that even most local mechanics would not recognize or fix. Con's: 30% more expensive for service than other garages (labor time and cost is high comparing them to local garages), and so thorough they will always find something wrong. If you want a car to pass inspection cheap do not go here. Overall:If I want my car fixed I will go to another garage. Too expensive for the price.