These guys were great. No, more than great, these guys were super!
I am not a car guy, but I am reasonably handy, and I needed a new battery for my Jeep. My plan was to do a swap at the Napa store. I was having a difficult time getting the clamp that holds the battery in place disconnected, and two of the guys who were on their way into the store to start their day stopped to help. And while I was inside paying for the new battery, one of them had already installed the new battery!
It is rare these days to find this level of customer care. I recommend this team and store without hesitation. A huge thank you for making what could have been a stressful situation for me into a painless and pleasant experience! Ten stars, no question.
Wow! Chris provided exemplary customer service today and I really appreciated it. He went above and beyond when he sussed out that I was going to need a hand. What an absolute pleasure. Chris is truly a joy and a jewel of a human being and we will now be this store's customers for life.
I needed to replace a muffler on my F-150 that I had bought more than 5 years previously. At first I was told that the warranty had exspired and they offered to sell at their cost but when I returned to pick up the new muffler they had researched and found that the warranty was good and gave me a free replacement. Thank you Gary!
Excellent service and experience! The service attendant helped me find what I needed and told me about the rewards program. It makes me want to visit this store in particular.
Very knowledgeable and great service. Replaced the clip on my windshield wiper to avoid me having to buy a whole new one and even came outside to install it. He was friendly and so very helpful.
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