What clients say about City auto wreckers inc. in New Orleans Station (LA)
City Auto Wreckers in New Orleans on old gentilly is hands down one of the most professional places I’ve dealt with. They always go above and beyond to help their customers, even when it’s not something that benefits them directly. Sometimes the advice alone is exactly what a customer needs, and they don’t hesitate to help.
I buy cars from auctions, and sometimes I don’t get to look at them first. I recently ended up with a car that had a bad motor, which put me in a real bind. I reached out to Hansel at the wrecking yard, and he was able to assist me with a motor. Even though I didn’t make any profit off the car, I was able to break even, and everything checked out perfectly. After replacing the motor, the car had no issues and runs great.
Big thanks to Hansel and City Auto Wreckers for being honest, professional, and dependable. I highly recommend them to anyone needing parts, advice, or good customer service.
Ansel is great to deal with. Top notch services. On time Towing, Customer Service excellent. Very honest people who will get the job done. Pricing more than fair
I just want to take a moment to say THANK YOU to Mr. Hansel for helping me with the glass for my bus. 🙌🏾
Customer service is everything. As a content creator, I truly appreciated you taking the time to sit down and explain everything to me — not just trying to make me spend money, but really making sure I understood what was needed. That meant a lot.
I’m so grateful for your professionalism and patience. Keep up the amazing work! You never know who’s watching you. 💯✨
My experience was marked by repeated delays, inconsistent communication, contradictory explanations and inaccurate information. I initially purchased a motor that did not fit my truck; while they accepted responsibility and assured me they had the correct motor on-site, the process became increasingly problematic. Over several weeks, I was repeatedly told the motor wasn’t ready when stated or en route, only to later learn it was not functional, unavailable or never delivered as stated.
Multiple replacement attempts failed, timelines were continually missed, and conflicting explanations were given to both me and my mechanic. After more than seven weeks since payment and not given the option to pickup myself instead of delivery, I was informed that what would have been the fourth motor, was missing a component. This explanation conflicts with the fact that the motor was never delivered and therefore could not have been accessed or evaluated by my mechanic, which gives indications that the replacement motor may never have been ordered or in their possession. After delay attempt tactics expired, I was finally refunded.
As a result, I am left without a motor after 54 days and significant inconvenience. I am extremely disappointed by the lack of transparency, accountability, and professionalism, and I do not understand how this business has received high ratings and best anything of 2025 given these practices.
Frank always has good prices and always makes sure you get the right part. Have done business with him for 46 years. Had to bring the part back twice to get it right, but I'm ecstatic to have my car running again!!! Thank you once again Frankie!!!!! God bless you and yours!!! Honest good people to deal with. Has been, that i know of, since 1977!!!!!
Quick and prompt response from the business, very accommodating and helpful in finding exactly what we needed or several occasions! Goes above and beyond! Thank you!!
Best parts and prices around !! Been in the business forever !! Tons of late model cars and trucks. Always have what’s needed and if not they can order for you way cheaper than anyone else.
Been doing business with them 40 years!! Excellent people with unbelievable knowledge of vehicles and parts. Never a disappointment!!
Always helpful and courteous as well !!!
Awesome people ! Very knowledgeable in what you are looking for and parts you need! Always willing to help! Always stand behind what they sell! Thanks for many years of supplying good parts!
Great group of guys .
been there for about 80 years !
always try to help out the best that they can and if they don’t have it, they always order it for me and take care of it and bring it to me. It’s all I can ask for.
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