this guy was rude and ignorant. This company should not be a choice to use if your looking for great or even just good customer service. Even on a desperate day, this is not it.
I’ve called to get pricing but the dude that answered had a very smart mouth & also had an attitude!!! Baby if you don’t like your job find another one..
My driver Lainey got to me pretty quickly despite the traffic. He was very friendly and professional. He got my car on his truck quickly and safely. I would use B&M towing again
I couldn’t get my $5 in change back. I’m a pregnant customer and the ride was absolutely bad. The driver didn’t slow down for big bumps or anything. The driver didn’t have good communication skills. When asked about my change, he only hunched his shoulders. So I asked Can he put $100 on my receipt because that’s what I rightfully paid. He didn’t respond.
My receipt still said $95.
I am very thankful for being him and for your driver. You all were very prompt and very courteous and it made the whole bad experience at least a pleasantly bad experience. Thank you very much for your help today.
The driver was the female owner of the company. She let me ride with her to where the car would be repaired. We talked about cooking Thanksgiving dinner like neighbors who lived next to each other for years. I wish I could remember her name. She made an otherwise crappy situation a whole lot easier to take. I would highly recommend this company.
Would recommend to anyone! Hands down the best and safest experience. Carol has taken care of me three times now and has always been quick and helpful. They have a great relationships with the mechanics!
The company worked s difficult situation to get my car out of an off street parking space, using two tow trucks. They did the work safely and without any damage to the car.
Unprofessional and very rude. I would not recommend them; they try to bash you and frequently change the prices of their services based on their feelings.
Great ETA timing. I don’t think I waited 30 minutes. Driver Ms Morgan had a positive attitude and got job done safely and quickly. I would recommend to anyone.
Big thanks to Major Minor for the recommendation. Extremely prompt. I dont think I waited 15 minutes. And Michael was super sweet, quick and efficient. I highly recommend
Place service request on Thursday, was told it would be completed the next day. A HOLIDAY !!!And it was ! Operator contacted me directly to insure accuracy . Much appreciated. Did I mention also comparatively cost efficient ? Much appreciated.
I had a great experience with this towing company! The entire process was smooth and hassle-free. The driver was incredibly friendly, professional, and very helpful from start to finish. They arrived on time and handled everything with care. I highly recommend them to anyone in need of towing services.
Mrs. Carol was amazing! Just got into a wreck and needed someone to take me home. After a traumatic experience, Mrs. Carol was very reassuring and gentle with my car. Awesome driver!
Mr. G was an amazing person. He worked hand in hand with us to find the wreck at midnight and Kayla was a fantastic dispatcher. He drove our vehicle 90 miles away and was absolutely lovely to work with in a very trying time. Would recommend.
Carol was the tow truck drivers name. My car was handled very roughly, from the time it was picked up from my garage, with the tail of the tow truck flatbed, scraping against my garage floor and ledge, cracking some of the edge of the ledge off. The Tow Truck Driver finally lifted the car off of the ground from inside of my driveway. My car Is a 1967 Pontiac GTO. My car was handled very roughly. Chains were used to secure the car down to the tow truck bed instead of straps over the tires. The tow truck driver Carrol was driving so fast It was difficult to keep up with her in traffic. She was bobbing and weaving in and out of lanes, barely squeezing between cars as she change lanes as If she did not want me to follow. I actually had to call her on the phone while my car was in tow to tell her to slow down because my car is bouncing all over the place with chains touching my traction bar scratching it and barely keeping the car down on the bed of the truck. Carol was driving as if she did not know she had an American classic on the bed of her truck, or just did not care, and she was argumentative when I told her to slow down. Carol treated me and my car with no respect whatsoever! This was the worst tow truck experience I’ve ever had, and I was literally scared that my car was going to fall off the bed of the flatbed tow truck. Once my car got to the shop, Carol was slinging chains everywhere from under my car without care to release it from the torture of the tow ride. The pictures show broken off chips of my garage floor edge and chains all over my DTS twelve bolt rear axle.
These guys were on time and went above and beyond. Driver helped push my car into the garage and was not in a hurry to finish up. Took his time and when you need a tow it's nice to have a company that handles business with a great attitude.
B and M was quick to respond and professionally hooked up my car at a reasonable price. The driver Sandy was courteous and kind and let me ride with her to the mechanic shop. Great service! Great company and a great value!
Mrs. Carol provided a great towing service. She is knowledgeable and communicated effectively. My car was in good hands. I know who to call next time I need a tow.
11789 Old Gentilly Rd, New Orleans, LATruck accessories store
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