Rouses Market in
Zachary (LA)

Always a great shopping and buying experience! Everyone is pleasant, chatty and extremely helpful. I think a grievance about staff should be discussed with management, rather than posting here. We all communicate differently and we don't know what is going on in a person's life at any given time. My choice is to always demonstrate kindness and respect regardless of what others may do or say, because we never know the strain they are under. #kindness #forgiveness #compassion #love --always wins!

Tim the toolman Taylor came up with this concept. && I loved it, one stop shop. Groceries are on right side of store and Hardware on left. BOP!

This market is awesome! Wow! The local food stuff is amazing! The house brands are good, the produce is great and the selection of meats and seafood-YUMMY! Also, Chantal the cashier-Wow! She is great, helpful not only upfront, but was really nice to help me on the floor (trying to find an item.) Thank you Chantal you rock!!!

I was shockingly impressed with this grocery store. Fresh produce and nice deli.

Always a pleasant experience store is nice and neat and the staff is great

Everybody at the party loved the cake! Very good

Nice delivery and bakery! Better than Walmart

This place has almost everything. From food to hardware, they have you covered. The only disappointment is the lack of organic produce. Their service is okay. I like them for quick trips when I need a few items.

Great customer service! Cheaper than shoppers value surprisingly.

Unfriendly atmosphere. Most of the employees are so rude & unhelpful ?‍♀️

First time in Rouses and it was very underwhelming. It's very dated to the point it's cringy. I came in for oxtails and of 2pks of the 3pks had holes in them so I had to go somewhere. I won't be back, and only went because they closed Win-Dixie.

There are a few cashiers that do not even look at you when you come to checkout items. I always feel so badly for wasting their time as a customer. When the customer has to greet them and ask how they’re doing and all you get in return is sass, that’s not a place I feel welcome to buy my groceries. I’ll go elsewhere.

Employee Micaella in the Zachary Store went above and beyond her job to run around store with me to help me find hushpuppies, since they were where u would never think to look for them. She found them for me and she deserves a shout out for her help and personality. They were both GREAT!!!!

Travis is so helpful. Thank you for making the effort to get what I need for my granddaughter. You are exceptional. The store is always clean and well stocked.

Their curbside service SUCKS!!! I ordered items online for curbside pickup. The items were filled when I placed the order. When they brought the items to my car, half the items were available. To make matters worse. They don't send you any notification that your items aren't available. You have to check the receipt in your email once filled, to see if the items weren't available. I'll never use them again.

The store has changed, and not for the better. Before I go any further, I met a very friendly and helpful young man in the produce department a couple of weeks ago; he may have been new. The problem is the level of front-end customer service has declined. Most cashiers do not speak or say "thank you" because they are preoccupied with their cell phones or inappropriate conversations with each other during checkout. Rouses should explain to cashiers that they are accepting a customer service position and will need to politely interact with customers.

This store used to be a viable alternative to that big box store down the street. That is no longer the case. At one time you could count on this store to be well stocked and have ample check outs open. Not anymore. They frequently will put items in sale and then not have the items or have only an absurdly small amount of the product. The prices are not competitive (in fact are often above other smaller markets by 20% or more) and the selection of items is minimal. They have adopted the minimal staff at any time approach which leads to long waits and lack of assistance in locating items. After several disappointing visits to this location and stories from friends that other locations have the same problems, I will be shopping elsewhere and recommend others do the same.

Used to love and totally enjoy my shopping experience here. Last 3 times shopping was completely disappointed! Sales items sold out on Friday. Meat department is dysfunctional. Alot of items out of stock. Don't know if they have new management. Short on workers or just don't care as much. Disappointing.

The store is okay except for the deli. They rarely bother to put out the fried chicken featured in their ad. They put out the full priced chicken but not the sale item. If you ask about it they tell you, "if it's not on the shelf we don't have it." But going in almost every day, and sometimes more than once a day for 3 months, and they never have it, I doubt their veracity. I don't believe they even bother fixing it. Once when I complained to the store manager, they gave me the sale price, but the chicken was old and so soggy it tasted like it had been steamed instead of fried. I'm done with the people who run that deli.

I love EVERYTHING in Rouses Grocery...especially the organic veggies & various products! Rouses has everything you need and if they don't have it stocked...they order it for you. The prices are affordable and the staff is very friendly. Thank you for making life less stressful...especially through the adversity that has transpired in our country. Visit Rouses for all your family needs! Thanks to you all and enjoy your beautiful lives?

Good local store, generally good parking. Cleanliness, and friendliness seems to be priority here. The Deli is my favorite (Neesha) I hope I’m spelling it right completed my order after their was a conflict in the time frame I was suppose to get it. She was kind, courteous, and professional.

The little shopping carts for kuds were awesome. My little girl loved them and it made shopping easy and fun!

Kind of expensive but this place has the best fresh sushi. Also there's a hardware store connected to it. They cook food fresh daily and they also have daily lunch specials. Very nice customer service representatives. I always have a good experience when I visit the grocery store. 4 stars because the parking lot is horrible and I dipped in a crater.

This location was purchased by Rouse's recently. There was talk of improvements and I was so excited to finally have a nice grocery store in Zachary. I will say I have seen some improvement regarding the food selections, layout of the store, etc. However, the parking lot is horrible. It's sharply slanted and badly in need of repaving (very rocky with major pot holes in multiple spots- one is so bad they just put a grocery cart in the hole and left it so no one would drive over it and ruin their tires- it's been there for weeks). The entrance of the store remains pretty dirty, which doesn't exactly make you want to shop there. Overall, I'm happy with the food itself and the prices, but they seriously need to clean it up and fix the issues in the parking lot.

Great service. They're always friendly. Sometimes the fruit is a little bad though but they make up for it with a wonderful bakery and very fast checkout and quite a few convince options. I personally prefer going her in town and when they have sales on items they usually have deep discounts for them.

The item choices here are great! I like the atmosphere and the people who work there act as if they are happy to see you and serve you. It's always neat and clean. For service, quality and atmosphere, I will pay a few pennies more. The prices are reasonable, though. I actually found cookie butter there! I thought I'd have to go to the other side of Baton Rouge to Traders Joe's to find that! The produce section is mmmm fresh. If I don't feel like cooking, I can get fresh sushi, salad from the salad bar and a hot meal from the steam table. Checking out doesn't require a long cattle line wait and they still have baggers!

Nice store, clean with great sushi. My only complaint is watch the sale prices!!!! They had pineapples 2/4.00 they rang up at the register 2.99. If I would of had a large cart of groceries I probably would not have caught the error. When I went to the service desk she said they had 3 different prices on them in the register. I received my money back on the overcharge. Just be aware folks.