What clients say about New Century Dodge Chrysler Jeep Inc in Paola (KS)
The guys at New Century Dodge are absolutely amazing. I told them what I had in mind, with no idea on what make or model I wanted in mind, and they found one that my boys and I absolutely love. They went above and beyond in finding me the right financial group to go through and gave me an excellent deal. Thanks everyone!
I dropped my pickup off on Tuesday repairs of a fan motor and a regulator. It took them 3 days to get a hold of our extended warranty. They said they were having problems getting a hold of them. (it took ook me 2 minutes when I called). The extended warranty. Went ahead and denied it but they wanted to charge me. $1,600 for labor and parts. Parts for all of them. Plus two fuses was less than $300. It is outrageous and I feel as as if I was really taken advantage of being a woman and all. I'm finding somebody else to do the work. Everyone that I've talked to said it's a simple fix. I do not recommend this place by all means they are a bunch of shysters!
I have purchased 2 Ram trucks here and am certainly pleased. So much so that I will be buying a 3rd truck next week. Jeff in sales is amazing and the service department is 2nd to none. Looking for a new or used vehicle? Buy here. You won't be disappointed.
I found this dealership from a post that was knocking buy here pay here lots for their tactics and prices. I wont comment on buy here pay here lots for now, but the irony is crazy. I was working with Jennifer via text and Email. I am not one to show up at a dealership(Especially 45min from home) before I have full information about my out the door price, APR, exact monthly payment and full carfax report. I was able to at least get a carfax report. After multiple attempts to get me into the office before disclosing this, I was told that it was federally illegal for them to tell me the monthly payment, APR and out the door price. After a 12 second google search, it was found that this was not true. I was told my car payment would be close to what I wanted... The day before it "close" too, but it was $80 over what I was looking for(My range was a $100 range of 200-300 a month). They said my APR would be "low"... Would not be true for me. They said I had to call to get this information to their finance team. I wanted a written 'promise', not a phone call. They were very hesitant to give this via Email. There are no laws restricting giving this out. In fact, the CARS(Combating Auto Retail Scams) act specifically acts against these tactics. Even via Email. My guess is the tactic was: Get him in the door when he has to uber for $45 to the dealership and hope that he takes the bait for whatever price we give him and they leave a sucker. They did offer to drive me from work to the dealership, but an uber home would have been $60-80. I pulled out quickly. I have friends that buy and trade in cars frequently and they always get everything lined up via Email before showing up(In KS and MO). Anyone trying to blame government regulations, bosses pushing deadlines or shady tactics should be ashamed for what they are doing.
Its weird that I was able to get the monthly payment price the day before the federal regulations suddenly showed up. I asked what the payment would be and was quickly told. When I confronted them about the facts, they said it was the state of Kansas that prevented these communications. Doesn't line up. Be careful with this dealership and their tactics.
We just bought a Jeep Wagoneer from this dealership and had an awesome experience. Scott and Jeff were super easy to work with—both really friendly and great with communication. They answered all our questions quickly and made the whole process feel smooth and stress-free. We feel like we got a fair deal and never felt pressured. Would definitely recommend them to anyone looking for a vehicle!
Great place and staff! Worked with Scott and Jeff and they both were fantastic! They were fair, honest, did not pressure whatsoever, and took the time to explain and make sure we understood the terms and vehicle. They also made it a more personal experience by explaining they wanted to make sure the car was the right fit for us versus just wanting to sell us something. Can't recommend enough!
Everything went perfectly. They diagnosed my cars issue in under 1.5 hours of me dropping it off. The part came in within a day and we scheduled a return visit for installation. They had the part installed and tested within 1/2 hour. I am totally impressed. Plus they treat you in a friendly manner. I totally recommend this dealership.
If you’re looking for a car dealership that still treats you like a neighbor, not just a sale, New Century Dodge Chrysler Jeep in Paola is the place to go. This small-town dealership brings big-time service with a personal touch that’s hard to find these days.
Great group of guys to deal with. I purchased my Ram 1500 from this dealership and felt like I received a good deal with my trade, and I was happy with the purchase of my truck. The service department has treated me with respect and taken care of my vehicle. There was a time when I had a problem with the service contract and Jeff in finance and David in service went above and beyond to get the contract folks to take care of my problem. They have a new service advisor, Eric, he works hard to get your vehicle in and out of service. Easy guy to work with. My opinion, just check these guys out and give them a chance to earn your business.
David and all staff at New Century are good people and efficient in what they do. Every contact that I've had with their service department has been great. They communicate well and are easy to deal with.
I have taken my Jeep Gladiator to the service department several times. They’ve always been good to deal with and been able to get me in promptly and my issues resolved quickly.
David was super nice and very helpful. Diagnosed the problem and resolved the issue within two hours and we were on our way. My Jeep Cherokee is running fantastic! Thanks so much!
I had my vehicle towed for what appeared to be a coolant leak. David at the shop kept in touch with me throughout the entire process. Although the issue could not be reproduced, I would definitely trust this dealership with my vehicle again!
Speedy service, friendly staff, and most of all REASONABLE pricing. Johnson County dealers take note! Nice change from the awful service the “other” dealer in Olathe offers. Well worth the drive and have earned my patronage.
I am just so grateful that I have a trustworthy place locally to take my vehicle. I really appreciate all the work that they do for my car and they are far less expensive than taking it up north.
Josh Cecil is the man. He had the best deal on a truck I wanted. No dealer in the KC area would touch the deal. Josh and his team rock. Great price, great customer service and most friendly and they know the product they sell. Go see Josh for the best deals in the KC area on a Jeep, Dodge, Chrysler or Ram.
DO NOT SHOP HERE! The staff is pleasant but they're business practices are either shady or incompetent. I never received Carfax I asked for during the test drive. The salesman Jeff tried to sell me on a $5000 warranty citing the Engine Control Module( brain of all new cars) as frequently going out. 31 days later, 1 day past the 30 day warranty given by law, the ECM cuts out due to a harnessing issue causing a drained battery and car wouldn't start without a jump. Report it to them and they denied any coverage initially, I mentioned I would leave a review and they paid half of the $600 repair fair enough I suppose. But a bit curious/ suspicious I thought. Now it's been 4 months and I don't receive the title due to them shipping it to the wrong address, I get a letter from the bank threatening legal action if the car doesn't get registered. I call about the title and they say they shipped it twice and it was signed for Scan over the signature and it is not mine nor did the address match mine( I live in OP, it's addressed to Mission). They say they will order a new duplicate at $50 cost to me( the state charges 8.50) and I have to drive down to Paola from OP to pick it up as well,as they will not ship again. Long story short don't buy here, it will cost you way more in the end.
We purchased a new Jeep from New Century. They were very accommodating. We appreciate all of Jeff’s help through the process. We look forward to dealing with New Century in the future. Definitely a “Hometown” atmosphere! Thank you!!
After waiting for two weeks for a vehicle to become available for me to look at due to the dealership using it and setting up an appointment the day it was available the vehicle was sold before I even had the chance to look at it. Horrible customer service. I purchase multiple vehicles a year for my business and have never been treated like this on a vehicle. Would highly not recommend.
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