NAPA Auto Parts - Kasper Auto Parts in
Paola (KS)

I stopped by after having vehicle problems on the road and was helped by Roy. He was very knowledgeable and not only helped me narrow down the potential problem, but explained in detail how I could fix it if I didn’t decide to replace the part. I tend to shop around, but I made up my mind to buy it there because of his help. They unfortunately didn’t have the part in stock and the other nearby NAPA store that did was already closed. Since I needed it fixed that day, he told me where I could potentially find the part at nearby competitors. I was very impressed.

Don't answer phones. Personally witnessed them hanging up on a customer. I've ordered parts and they didn't even match the part numbers I requested. Not organized, they don't care about customer service, wont ever step foot in this store again

They carry a lot of inventory, the people behind the counter do have the know-how. I just wish they were open Sunday. That's my only reason for raiding three stars. I'm a weekend warrior kind of guy and need access to parts on Sunday. Otherwise they would get five stars.

Don't answer phones and bad customer service horrible experience never shop their again ever

Should not take 15 minutes to buy 2 foot of fuel line when you are the only customer in the store

I have always had great customer service at this Napa. It does not take long to get parts or tools in whenever needed.

Very nice customer service! Had what we needed!

Always get good service, right parts too. Dawn is a sweetheart, very knowledgeable lady!! You rock Dawn!!

Always have the parts on hand. Great staff.

Might look into changing the attitude of the people who work at this store. I’ve used Napa for many years but the attitude of whoever answered the phone for me when I was asking a simple question was rude. I’ll stick with O’Reillys from now on. You don’t talk to customers rudely when they are asking a question if you carry a tool or not. ???‍♀️??‍♀️

No hassle on returns with receipt, always goes the extra mile to help out. Great people

Very helpful, Had what we needed and the price was right!

They went out of their way to help me get the exact part I needed....Great Service.

They know parts! No waiting for someone to guess from a computer. They are very knowledgeable. If they don't have the answer right away, they'll get it for you.

Small store but is packed full with good variety. Staff has fabulous knowledge.

These guys go out of their way to get me the parts I need quickly.

I have always avoided NAPA for their higher prices but .... Recent events have led me to their door numerous times and they always seem to have what Im needing ! The guys at this store definitely know what they are doing. Give em a chance . Im glad I did !

Excellent customer service! These guys go out of their way to help!

Great bunch of guys here! I drive from Spring Hill all the time to do business with these guys. Yes, there is a NAPA store in Spring Hill but its worth the money to drive to Paola.

Been doing business with this store for years always been excellent to deal with, Tony's the best and the new owner "Kasper" aboslute excellent person to deal with business to another small business not easy to find.

Very good lower price battery then ORielys and they also install the battery I there for will have saved 26 dollars good job Napa in Paola Ks.

Did not have the part I went in for but, they helped me with all the info that I needed to acquire it. That's Service!

Very helpful staff and can get you what you need.

I went there to purchase an automotive battery. They had it in stock and the service was quick. Paid a reasonable price for the quality of battery.

They just changed hands so they are trying to build a business up seem to have most items that you need if not they will get them ordered for like next day

Employees were very helpful and item was just what I needed. Good pricing too. Very quick service.

The service was amazing and they people that work there are very helpful