NAPA Auto Parts - Kasper Auto Parts in
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Address:502 Baptiste Dr, Paola, KS, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Auto parts store
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Website:
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Zip Code:66071
Working Time and Location
What clients say about NAPA Auto Parts - Kasper Auto Parts in Paola (KS)
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Helpful staff. If they don't have your needs in stock, they'll have it the next day!
Aug 29, 2025 -
I stopped by after having vehicle problems on the road and was helped by Roy. He was very knowledgeable and not only helped me narrow down the potential problem, but explained in detail how I could fix it if I didn’t decide to replace the part. I tend to shop around, but I made up my mind to buy it there because of his help. They unfortunately didn’t have the part in stock and the other nearby NAPA store that did was already closed. Since I needed it fixed that day, he told me where I could potentially find the part at nearby competitors. I was very impressed.
Feb 17, 2024 -
Don't answer phones. Personally witnessed them hanging up on a customer. I've ordered parts and they didn't even match the part numbers I requested. Not organized, they don't care about customer service, wont ever step foot in this store again
Nov 23, 2023 -
They carry a lot of inventory, the people behind the counter do have the know-how. I just wish they were open Sunday. That's my only reason for raiding three stars. I'm a weekend warrior kind of guy and need access to parts on Sunday. Otherwise they would get five stars.
Jul 29, 2023 -
Don't answer phones and bad customer service horrible experience never shop their again ever
Apr 27, 2023 -
Should not take 15 minutes to buy 2 foot of fuel line when you are the only customer in the store
Feb 21, 2023 -
I have always had great customer service at this Napa. It does not take long to get parts or tools in whenever needed.
Jun 24, 2022 -
Always get good service, right parts too. Dawn is a sweetheart, very knowledgeable lady!! You rock Dawn!!
May 24, 2022 -
Might look into changing the attitude of the people who work at this store. I’ve used Napa for many years but the attitude of whoever answered the phone for me when I was asking a simple question was rude. I’ll stick with O’Reillys from now on. You don’t talk to customers rudely when they are asking a question if you carry a tool or not. ???♀️??♀️
Dec 11, 2021 -
No hassle on returns with receipt, always goes the extra mile to help out. Great people
Dec 10, 2021 -
They went out of their way to help me get the exact part I needed....Great Service.
Oct 11, 2020 -
They know parts! No waiting for someone to guess from a computer. They are very knowledgeable. If they don't have the answer right away, they'll get it for you.
Aug 16, 2020 -
Small store but is packed full with good variety. Staff has fabulous knowledge.
Aug 06, 2020 -
I have always avoided NAPA for their higher prices but .... Recent events have led me to their door numerous times and they always seem to have what Im needing ! The guys at this store definitely know what they are doing. Give em a chance . Im glad I did !
Apr 23, 2019 -
Great bunch of guys here! I drive from Spring Hill all the time to do business with these guys. Yes, there is a NAPA store in Spring Hill but its worth the money to drive to Paola.
Jan 10, 2019 -
Been doing business with this store for years always been excellent to deal with, Tony's the best and the new owner "Kasper" aboslute excellent person to deal with business to another small business not easy to find.
Jan 10, 2019 -
Very good lower price battery then ORielys and they also install the battery I there for will have saved 26 dollars good job Napa in Paola Ks.
Oct 27, 2018 -
Did not have the part I went in for but, they helped me with all the info that I needed to acquire it. That's Service!
Jul 31, 2018 -
I went there to purchase an automotive battery. They had it in stock and the service was quick. Paid a reasonable price for the quality of battery.
Jun 15, 2018 -
They just changed hands so they are trying to build a business up seem to have most items that you need if not they will get them ordered for like next day
Jul 14, 2017 -
Employees were very helpful and item was just what I needed. Good pricing too. Very quick service.
Jun 10, 2017 -
The service was amazing and they people that work there are very helpful
Jan 18, 2017
Nearest Junkyards to NAPA Auto Parts - Kasper Auto Parts
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