Had to call Fred’s at 3:45 in the morning for a tow. When I called Vanessa was very professional and asked where my car and I needed to go. The tow truck driver John arrived quickly and got me and my car back home safely by 4:10! Now knowing that I can rely on there speedy and professional services they will have a customer for life!! Thank you Vanessa and John!!!
Left me high and dry for over 3 hours. No one ever showed up, never got a call. It's 20 degrees outside and you told me an hour wait. Will not call again.
They were called by the police as a result of an accident. The tow was very expensive. They would not let us back to get personal items from our vehicle. Be aware they charge by the day to have the vehicle there! To be towed in on Tuesday night and pick up Saturday morning? once we found other driver didn't have insurance, was almost 800 dollars! I would give them zero stars if possible.
Very complicated to get my belonging when I drove 3hrs to retrieve my things. Also gave me a hard time. The ladies working at the desk was slightly rude and seemed over worked. I had to have the Davenport police department call so they would release my items very stressful and over whelming
Ron is awesome, i was stuck right after an overpass in the snow bank and the shoulder was barely enough for my car let alone his truck, he got my car up quickly for the situation we were in. And it didn't take 30 minutes for him to get there, thanks Ron!
I want to give a huge thank-you to Fred’s Towing in Davenport, Iowa — especially Ron — for the amazing service we received. Ron went above and beyond when towing our car, and he was incredibly friendly, professional, and helpful during a really stressful situation. He even helped give us a ride to our hotel, which was far more than we expected and truly appreciated.
It’s rare to find customer service this genuine and kind. Thank you, Ron and Fred’s Towing, for turning a tough day into a much easier one. Highly recommend!
Juan was very fast and helpful. Took no time to get my car home. Even explained what it was that broke. Very polite and friendly. Not many people like that anymore these days. Thank you Juan
Juan was great, he got the car out and on the truck. Tried to tip him but instead he replied I just want to shake your hand sir. Mom Dad you did a great job raising this young man .
Prompt young man showed up in ten minutes, which I know was an unusually lucky series of events. Car was towed per instructions to the garage designated for a fair price. Have used Fred’s in the past for another RWD vehicle towed and delivered appropriately according to schedule. These are the guys to get it done.
Got in an accident on Sunday and DPD dispatched Fred's to pick up my car. The driver was super nice and gave me a ride to work before he dropped my car off (I believe his name was Matt). Got with my insurance company about releasing my property to me and I was able to get my stuff out of my car the next day with no issues.
I recommend this company my car was messing up and juan came and helped me out i ended up not needing him to tow my car but he followed me to the mechanic to make sure i made it!!!! Higly recomend this company in daventport iowa!
Don't use these people. They bust your shit and say they will pay to have it fixed and don't. Sheriff's department recommended them but Sheriff's office didn't know they break you shot and dont fix it. Lawsuit coming. Got video footage from gas station. DO NOT USE THESE PEOPLE!!!! Better business bureau is next. These people need to be put out of business!
Had called and was told what I had to bring with me in order to gather our personal belongings from our vehicle that had been involved in an accident. We had everything we needed, signed the paperwork, but we were then told we wiuld have to wait until someone got back from a call to take us back to our vehicle and that might be an hour! What???? We had dinner reservations and was told we should probably come back later or the next day. Husband went back the next morning (11:45) and he was told the guys were on lunch! Took 3 trips to get our stuff! Shannon was great, receptionist was nice enough, but not having someone there to run car owners to their vehicles is crazy and should be policy. 3 trips! Come on people!
My car was in a flood and had to be towed by them. It was there for less than 24 hours, despite this I was charged for two days. I was told they weren’t allowed to test the cars to start, so I made the long trek out there, only to find out they had tested it and it didn’t start. They also lost my keys and wouldn’t accept my license and insurance and I was forced to go to the treasury office and reprint my registration. The only reason they are in business is a contract with the police department. Do not use this company.
I had an excellent experience today with Fred's. Juan was very helpful. The dispatcher was too. This wasn't the first time I have called Fred's and it won't be the last.
John came by and saved our tails at 2:30 in the morning, I can't thank him and Fred's enough for doing us a solid if I could give 10 stars I would. Quick and affordable work!
Juan is amazing. If I could give 10 stars I would. I was in a bind late at night and my tire fell off my vehicle. No exaggerations whatsoever. I tried to use my insurance provider. 90 minute wait. Then here is Juan to the rescue. Fred towing addressed my needs, was professional and showed up in 20 minutes. Took my jeep all the way up the drive to my garage. Made sure my jeep was lifted up with random wood I had at home for a fire pit to reduce any more damage. He went above and beyond. I’ve never felt more relieved in that kind of situation. Again Juan was amazing. I thank him 1000 times over. I’d recommend Fred’s to anyone.
These people are absolutely crooks! Double charged for clean up, triple charged for towing and then random bs charges.i highly recommend using ANYONE ELSE if you need a tow. I don't how these people sleep at night..? Probably on a golden plated mattress. Seriously, use ANYONE ELSE unless you have money to literally burn.
Had my vehicle towed by them after an accident. Due to me being unable to pay the fees I lost everything in my vehicle. I was told by the police that I could get my stuff out of it but upon getting there I needed to pay the fees first. Totally uncalled for in the price for a half mile tow.
When no one could help me, Fred's Towing was there for me when I needed them the most. Mariah was so nice and friendly, and Juan was professional and awesome. These folks were lifesavers, and I am so grateful for the prompt service that they provided, I highly recommend anyone to call them, I hope I won't need their service, but, if I do and I'm in the area again and need towing or locksmith services, they are the only ones I will be calling. (Unlocked Ford Transit van at Iowa 80 Truck Stop)
I wish I could leave negative stars. Fred's Towing towed my car after an accident on the 31st. I inquired the next day about coming to get some things out of my car that I needed. They told me I need to either pay the toll bill or have the at fault drivers insurance say they're going to pay the total before they can release any personal property. That's understandable, annoying, but understandable. I called multiple times asking if they have gotten the release yet. One time I called and a customer service representative told me they had gotten the promise of payment from the at fault drivers insurance, but I couldn't come get my property yet. I cannot remember the reason why. I think she said they had gotten a verbal confirmation but not a physical confirmation and they were waiting for that paperwork. She said she would call me when they get it and I could come get my personal property. I did not receive a call so a day later I called again asking if they'd received the paper saying the tow bill is going to be covered so I can come get at least my house keys. They could not find my car in their system. When they found it they said it had been picked up by another tow/auction company and I could call them and see if I can get my keys from them. I called this other company. They were very nice and found my keys and told me I could come pick them up. I went to get my keys and the employees there told me Fred's Towing was not supposed to release the car to them without my knowledge. They also told me Fred's Towing should have my license plate that I can go pick up. I called Fred's Towing to inquire about my license plate. They said they had it. And I could come pick it up the next day. When I called the next day I asked if it was still there and if I could come get it after the weekend. They were confused and didn't know if they had my license plate or not. They asked who told me we had your license plate. I said someone yesterday told me you had my license plate and I could pick it up. She responded "if we told you we have it, then we have it." I went today to pick up my license plate and they had no idea what I was talking about. They said they don't pull license plates and it would be at the other company with the car. Since it was the other company that told me about getting my license plate from Fred's towing, I don't think it was still on my car. I understand having a car towed and being in an accident is never a pleasant experience, but Fred's Towing made it so much more difficult and frustrating than it needed to be.
I am so glad I called Fred's for my towing needs. The communication with the dispatcher was very easy. Nevin called me promptly to let me know he was on his way and what his ETA was. I feel really lucky to have gotten to deal with Nevin, as he was really friendly, really prompt, and really efficient getting my car unstuck from a very unfortunate situation. A+++
I recently lost a Dear friend in a car accident, when my friends sister arrived from out of state she called me and asked me if I would go to Fred’s. We went to Fred’s and first we were greeted by Jerry. He dispatched the driver to come in and take us to the vehicle. Jerry was so kind and helpful. Nevin came in and escorted us to the the vehicle. Nevin was so helpful and compassionate. In a world that is so hectic it is nice to know that there are still people that care. Greatful beyond words. Thank you again for all that you did.
Car broke down while in town for a softball tournament. Called Fred’s towing, they showed up quick and were very helpful. Nevin (the driver) hauled our vehicle to the dealership, unloaded it, walked me into service to make sure I got checked in, offered a ride, etc. Excellent service from start to finish!! Car Dead? Call Fred’s!
I had my very expensive snap-on tool box moved from 1 shop to another and I give the driver Nevin 5 stars he was very polite very knowledgeable and respectful. He treated my toolbox like it was his own. He strapped that thing down better than anybody ever has and when we got all the way across town none of my tools were even moved around in the drawer I highly recommend asking for Nevin if you need anything moved or towed ( Thank you again )
Needed a tow this morning. Everyone was busy. Called Fred’s and had the best experience. The lady I spoke with this morning was very friendly and such a sweetheart! Kept me posted on ETA. Driver showed up his name was Nevin. We got the best Customer Service from him and was very good with everything! Thank you Fred’s for the Excellent service. I highly recommend Fred’s!
Came from out of town to load up a skid loader from an auction that was inoperable. I was skeptical at first when they arrived with just a flat bed. Nevin was the driver and this guy was impressive. He definitely surprised me with his skill and knowledge. I did a similar scenario a year ago with a different company and it was a nightmare. I have nothing but good things to say about this experience. Had us loaded in less than an hour. Highly recommend these guys! Thanks again for the help
I had to have my car towed due to a mechanical issue. Dispatcher was friendly and helpful. The driver, Nevin, was prompt and super friendly. He texted me when he delivered my car to its destination and sent me a pic. Great service!! I would recommend Fred’s.
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