Called a tow through my insurance progressive was given an ETA of 2 hours after the 2 hours I called and the dispatcher told me it was gonna be another hour would not recommend not reliable
The tow driver was so rude from the start, and the tow company showed little to no empathy about our experience. We tried our best to communicate our unique circumstances ahead of time so to not surprise the tow driver, and we were yelled at anyway. They delivered on the service anyway despite their best efforts, but it was a hostile experience working with this company.
I had a great experience with this tow truck company thanks to Angel. Despite how busy the holidays have been, he arrived promptly, was extremely professional, and clearly knew what he was doing. Angel made a stressful situation so much easier with his calm attitude and excellent service. I truly appreciate his help and would absolutely recommend this company to anyone in need of towing services.
Super thankful for Angel! i work 40 mins from my house so his help was greatly appreciated. he got to my destination super fast and got me home safely. thank you angel!
Angel was very prompt professional, and totally skilled at his craft. Did a gravity assisted reverse parking job off the flatbed perfectly into a parking spot at the mechanics. Thanks buddy happy holidays and I hope to see you at one of my shows! 🤘
So grateful to Angel, who was our tow truck driver, very professional and experienced. Safely towed our Saturn Skye to Garber Chevrolet and answered all our questions in a very friendly manner. I’m adding him to my contacts and will be calling them again when I need another tow. Great representative of this company! Thank you so much Angel!
Great service. Angel was a great man. Very compassionate and nice. Really made this rough experience feel better. Honestly so glad he was the one to get me. A blessing he was.
Angel really lived up to his name. He was truly an angel on earth for us tonight after we were stranded on the side of a highway in Indiana trying to leave Chicago. We were there for three hours and he got us back to O’Hare just in time to switch the rental car. I cannot say enough how thankful we are for him. He is an absolute star.
Angel is a professional and a good dude. The inside of the tow truck was clean and smelled great which helped me to relax off the back with how he would care for my vehicle in the tow process. Exceptional service that I would recommend!
My grandmothers car was broke down n needed towing..SHOUT OUT TO ANGEL! The brother came quick and took care of the job asap! Just as his name he was sent with a purpose and he fulfilled his promise to take care of us!!
10/10 Tow Truck drivers! Francesco was so helpful, and professional when my car needed towing off a busy expressway. He was super safety conscious and was able to get my car to the shop no issues. He also went ahead communicated with the shop owner about my car leaving me with less to stress about communication wise.
I recently had the unfortunate experience of being stranded on the side of the road with my high-end pickup truck, but thanks to RLT Towing — and especially their driver 'Francisco' — it turned into a positive memory instead of a nightmare. From the moment he arrived, Francisco’s professionalism and calm demeanor put me at ease.
He immediately built trust by assuring me of his experience, walking me step by step through what needed to be done, and carefully addressing every detail to protect my truck. He was patient, attentive, and even showed real creativity to make sure no part of my vehicle was at risk during the tow. It was clear from the start that he takes pride not only in his own work but also in representing RLT Towing; he spoke highly of his employer and treated me with the kind of warmth and respect that you don’t often find in stressful roadside situations.
Francisco was a refreshing presence in the middle of a nerve-wracking predicament. His combination of professionalism, compassion, and genuine customer care deserves recognition. I wouldn’t hesitate to call RLT Towing again in the future, and I’d recommend asking for Francisco if you want peace of mind knowing you and your vehicle are in the best hands.
Really happy with this company. Fransisco came right on time . He pulled up ready to tow but before he did , he asked us just to try and start it . He could tell from the sounds that we infact didn't really need the tow. He charged our battery and we were able to drive to AutoZone to get a new one. Saved us a lot of time and hassle . The battery needed to be replaced. I don't think many companies would have done that. Certainly not many people. Very refreshing to deal with an honest polite person. Next time I need vehicle assistance, I'll be calling Fransisco at RTL Towing. Great experience.
Owner name Omar - Tow truck driver Cheyenne——- On 8/31/25 my car was towed from Lansing Il and towed to Hobart Indiana however there was an discrepancy with address from All State to RLT towing company… However All State was trying to charge me another payment for another tow when my vehicle was never delivered to the correct address in the intial place. However the owner Omar, and Cheyenne were very helpful, and had empathy in regards to correcting this matter in a timely matter. I would recommend this company to anyone that needs a professional tow truck company that is very reliable, courtesy, and that have empathy and sympathy for their customers . RLT is the way to go. Thank you guys for your service today
RLT Towing provided excellent service for me. Anas was courteous, prompt and provided excellent customer service during my time of distress. He took excellent care of taking care of my car and getting it to it's destination. I would definitely utilize their service again. Great job!
Anas was very helpful and immediately was able to start my car which would not start due to starter or alternator issue. His towing company was on time and responsive. Would recommend.
When I say this is the place you want your insurance company to know. They were great, didn’t even have to be home, they picked it up ohhh so careful and dropped it off at my house. The driver was so sweet he even charged my battery. This place is highly recommended if you’re looking for a tow🫶🏽
The tow truck driver Cheyenne was patient and understanding and went above and beyond to work with me and Kia to get my car back home due to a locked gate at the dealership near where the car broke down. He was didn’t need to wait around as long as he did and was very laid back and was accommodating. He got the car back to my dealer and made sure to send me a photo so I knew it got there. Thanks again
Cheyenne was a very nice young man very professional and personable . He went above and beyond and gave me a ride to the dealership where my car was towed . I would recommend him to anyone who needs help !
My fiancé's car unexpectedly had an engine issue within 15 minutes of our destination. With only an hour or so until the dealership closed, Angel arrrived extremely fast and towed us to our destination not only fast, but took great care and pride in his job in the process. His demeanor and professionalism were perfect. While I hope to never break down, I hope to get RLT Towing again if it were to happen! Amazing work, thanks Angel!
Angel was a literal Angel. He went above and beyond what he was required to do. Gave us a courtesy ride to the rental car agency after dropping our vehicle to two different shops. A literal God-send. We appreciate the outstanding service and his kindness on a day that we really needed it.
Blew a tire on the highway. Angel came out to tow the car. He worked quickly to get the car off of the busy highway, making sure that I was safe at all times. His communication with me via text was helpful and comforting. RLT was called by my roadside assistance coverage, but I would contact RLT towing in the future. Thank you, Angel. You really were my angel today. 👼
A big thank you to RLT Towing and especially to Angel for the outstanding service. He went above and beyond! Not only getting my vehicle safely transported but also checking in to make sure I was okay. His kindness and professionalism truly stood out. You don’t meet a lot of kind people these days! Thank you RLT Towing & Thank You Angel!
I can’t recommend Angel Towing enough! When my car broke down unexpectedly, Angel showed up quickly and handled everything with professionalism and care. He was not only on time, but also friendly, respectful, and clearly experienced. He took extra care loading my vehicle and made sure it was delivered safely to the shop.
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