Bruce's Auto Repair in
O'Fallon (IL)

Great customer service and good people! My Prius broke down while I was visiting from out of town. I called a bunch of places to get it fixed. Everyone said it would be until after the holidays to get it even looked at, even Bruce’s. But, when I was sinking into despair, Bruce’s called me back and said they would fit me in the next morning, knowing I was from out of town and hoping it was just a quick spark plug issue. It ended up being a head gasket, and even though they couldn’t fix it there (because of the high voltage of a Prius) they still cleaned the coil and did further diagnostic with a mechanic’s camera to be sure they had the correct problem. They only charged me half hour of labor, and Matt explained the issue in depth so when I went to the dealer, I wouldn’t get swindled. I highly recommend this shop, they are there to help people get back on the road. Their honesty and kindness was so helpful. Thank you!!

Matt was very nice and helpful to me, even though I hadn't actually had any service there. I had a question about how to perform a maintenance item on my 2021 Mazda 3. I called into Auffenburg Mazda. While they attempted to be helpful, they were unable to answer my question. Then someone told me that the people at Bruce's have been very helpful to them. So I should call them and ask. I did. Matt answered and was able to answer the Mazda maintenance question which the official Mazda service manager was unable to get an answer to. This took several minutes of Matt's time. If I ever need service on my vehicle in the future, I will be bringing it to Bruce's.

I moved here a year and a half ago from Hillsboro, Illinois and am thrilled to death to have Matt, the owner as my new mechanic. His wife is so friendly in at the office and helpful when you call in. She knew exactly what was wrong with my car and she asked her husband about it and he worked me in. I think they're a wonderful Establishment I would recommend them to everybody..??

My check engine light turned on while on a trip from MA to MO. I google and called Matt and he looked at it immediately and referred me over to a dealership with all the info I needed for a warranty repair. Thank you so much for your kindness and professionalism.

There is a reason you can't just drop your car off and get in even the same week. They are honest and treat you right. Just wish they could expand and get folks in sooner and keep the same great prices and honesty.

Matt, the owner and proprietor of Bruce’s Auto, is the absolute best when you think of customer service. Their service is fantastic and the mechanics are very knowledgeable. I have never had a bad experience and I continue to direct people to his shop. The team and especially Matt are always kind, respectful, and most of all helpful. If I could give them 10 stars I would.

Matt at Bruce’s Auto repair is a repair wizard and a super nice guy! My son and I were on a cross country trip when our Dodge Durango started missing and running rough. We got a hotel for the night outside of O’Fallon Il, and started looking for mechanics to visit the next AM. Bruce’s Automotive (Matt bought it a couple years back) came with great reviews, so we went over first thing in the AM. I walked in, explained the problem to Matt, and he took the time to not only diagnose the problem, but provide a working solution, took a solid test drive to make sure it was repaired, and even gave a referral to another shop on our cross country route (in Nashville) in case something went wrong on the way. All that, with a shop full of car repairs he was already busy with. Very nice, personable guy, and he didn’t charge us nearly enough for what he did. Bruce’s Automotive (and Matt Patterson) is a class act.

Matt went out of his way to help diagnose my issues and provide constructive feedback and information even knowing it was most likely a dealer warranty issue, and I would have to have it towed to the dealer. Our car broke down on the highway and we had to have it towed to Matt and even though we live 30 minutes away and he was backlogged for 3 weeks he took the time to look at our car so we could figure out how to handle the problem as quickly as possible. Highly recommended as an honest and competent mechanic.

Highly recommend Bruce's! Very honest people and phenomenal service! They kept me in the loop while working on my vehicle! You don't find customer service like anymore!

Matt went above and beyond. My car had a red battery light pop on the dash while in the area for family holiday plans. Initial consultation with another mechanic and a free test on battery/starter/alternator from AutoZone all but confirmed that the problem was my alternator. I called Bruce’s right after they opened on a Monday. Matt put in time that morning calling around to find out best option assuming that we did need an alternator, but he also recommended that he take an additional look through to ensure what the issue was. He ended up finding out that the problem was simply belt-related, saving me like 500 bucks on what I would’ve had to pay for alternator. Really the epitome of customer-first service- couldn’t recommend trusting them more.

I just used Bruce’s for the first time and I will definitely use them from now on and recommend them to family and friends. They were very thorough and professional and fast. Excellent customer service from the girl in the office to the mechanics. In this day and age where I feel like mechanics see a woman coming I felt very comfortable and felt they are very honest.

Exceptional Service and Trustworthy! Since moving here last year, we’ve been bringing our family’s vehicle to Bruce’s Auto Repair, and I can’t say enough good things about them. Matt and his team have always gone above and beyond to make sure our car is repaired quickly and properly. They are incredibly honest and fair with their pricing, and I’ve never felt pressured into unnecessary repairs. On multiple occasions, they’ve gone out of their way to get us back on the road as soon as possible. If you’re looking for a trustworthy and reliable auto repair shop, I highly recommend Bruce’s!

Matt was amazing. Came out to where the Jeep broke down and got us up and running in no time. Highly recommend to any Veterans or active service members!

Excellent service from Bruce’s. We took 2 vehicles here in 2 days. They completed all work in a timely manner and even stayed late. We will continue to use Bruce’s for our vehicles in the future.

We consistently have outstanding experiences with Bruce's Automotive in O'Fallon, Illinois, and I can't recommend them enough for their exceptional care of vehicle needs. The technicians demonstrated expertise and transparency in addressing our VW Atlas's issues, dead battery and oil leak, explaining everything clearly and providing a detailed breakdown of services without any hidden fees or surprises. Bruce's Automotive not only fixed our vehicle promptly and efficiently but also went above and beyond in ensuring our satisfaction. The level of customer service exhibited by the staff was exceptional, with regular updates on our vehicle's status and flexibility to accommodate our schedule. Bruce's Automotive is a standout in the automotive repair field in our area. If you're looking for a reliable team that combines technical expertise with top-notch customer service, Bruce's Automotive is the place to go. They've earned our trust, and we'll be returning for all our future automotive needs. Kudos to Bruce's Automotive for setting the standard!

If you’re looking for a honest and genuine business, these are your guys. Bruce's Auto Repair is who I have relied on for 5+ years since retiring from the military and landing in O' Fallon. They really take good care of you. On my last visit, I suspected a suspension problem because I was hearing noises when I hit a bump. Bruce's diagnosed the problem to actually be that the spare tire had simply vibrated loose and didn't charge me a dime for my stupidity . Appointments are hard to get but I highly recommend Bruce's Auto Repair.

I can’t recommend Bruce’s automotive repair enough. They get 10 out of 5 stars. My truck was last at Auffenberg ford and was quoted $800 to repair my truck plus $1,000 repair that wasn’t required to fix the leak I was having but the dealership said they wouldn’t repair the vacuum pump without doing the other repair. Well went on recommendations from this group and I took my truck to Bruce's. Sure enough they said only the pump needed replacing. They took my truck in and had it back on the road in a matter of hours for less than $500! When my truck was last at Auffenberg I had an appointment however my truck sat for two days before anyone looked at it and another day and a half before they could tell me what the issue was. So if you ever need your vehicle repaired skip the stealership and head to Bruce’s automotive!

Would definitely recommend Bruce’s repair shop! My passenger side cv axel’s boot broke off, making the car undriveable. I called Bruce’s repair shop to see if he could fix my car before Wednesday since I had to drive it back home (4 hour drive home), they right away informed me to take my car into the shop so they could take a look at it. Bruce’s repair shop ensured my safety by not only repairing the area of need, but also by checking the right cv axel and the rear shock absorbers to make sure I’d have a safe trip home. They were extremely transparent/informative about what was being repaired and I was able to get my car a day after I took it into the shop. Thank you guys again!

Just had a routine oil & filter change for my 2014 BMW 428i XDrive, 151,000 miles. Bruce was there getting final touches for his retirement & new owner Matt, took care of me. Oil change took 20 minutes, & maintenance crewman checked belts, hoses, brake pads, tire wear, and topped off fluids, etc. Matt said they can work on 80% of any issues with my BMW. Love this place, for all or most of my BMW work!!!

Somehow we found Bruce's repair shop ten years ago and we won't go anywhere else (we are not family and only have an acquaintance with them since doing business there). We've never had an auto shop that we trust to this degree. Nothing even close. We recommend Bruce to everyone and trust him and his team implicitly. He is honest and fair. Whenever we take our car in I ultimately ask, "What would you do if it was your car?" I always take his advice and ask him to do those repairs. I only ask for a verbal, ballpark estimate just for peace of mind. Also, if its an area that they can't handle, they tell you that and give a recommendation on where to take your vehicle (for example, I don't think they do alignments). Also, they are willing to check out a used car and tell you if it is in good condition (hourly rates apply). Bottom line: run, don't walk to Bruce's for any auto repairs you have.

I wanted to get the stud bolts replaced on my exhaust manifolds and he first didn't want to put the catalytic converters on so I could drive the truck when done. Then completely bad mouthed my truck. Saying it was unfit to drive and he wouldn't even drive it around the block. He then went on to say that the brakes are complete garbage. Even though I just replaced 95% of the entire braking system. So I cancelled the job before he could get started. I am also a mechanic, that has never had one of my jobs come back to me for being messed up. I just don't have the equipment to do stud replacement. I will never bring one thing back for him to fix. He was completely rude and obviously doesn't care about his customers. If I wanted to be verbally assaulted. I could just go visit my uncle. I don't need to pay for it. Any other shop would be better then this one.

My family and I first started bringing our cars to Bruce in the mid-1980s when I was in college. He never charged for unnecessary repairs, was always very clear about what he was doing, highly skilled and exceptionally honest. My career took me away for many years before I finally returned to the area and am very pleased that Bruce and his team are still going strong. In 40 years of owning vehicles and living in several states, I have NEVER had a mechanic as knowledgeable, honest and kind as Bruce. In my opinion, even decent service these is a pleasant surprise. It's rather rare. Exceptional service like Bruce's is exceptionally rare.

I decided to get my car serviced here after seeing other great reviews. They were not wrong! Very great customer service. Fairly priced and they do honest work. I will be recommending and using Bruce’s for years to come.

I have been to a few mechanics in my lifetime (like most of us), and I've recently been using a national retail chain located all over the area for my car and truck repairs and had lost ALL confidence in them. Brian was referred to me and I can not begin to tell you how happy I was with my first repair service. Brian is very good at checking out everything and letting you know what the problem is. His prices are very reasonable and it's nice to not feel like you're being robbed blind by some of these other mechanic shops. We thought the work was exceptional and the bill reasonable for the work performed. Liked him so much that now I'm taking my car and am glad to have found a mechanic I can trust with my repairs. He is busy, so I would suggest making an appointment.

Well established, independent garage that treats you like royalty. Bruce and his staff are thorough, fair, and will give you an honest assessment of what's going on with your vehicle. We've been customers for a long time (spanning a 30-year period!).

Bruce and Matt are truly wonderful people! My dad started going to them 10 years ago on recommendation from a church friend as the only people to trust in the business. I can see why! They are very honest and provide exactly customer service! I will never take my car anywhere else. They stay busy for a good reason. It's always great to know they will take the time to do the job right the first time.

I have had several vehicles in at Bruce's. He is very upfront and honest. After his staff looks your vehicle over, he will give you a call to explain what needs to be fixed. Several years ago I took a 5 year old Pontiac Grand Prix that I was going to give to my mother in for a tune up. Bruce called me up later that day and said that the car didn't need a tune up and was ok. Many other places would have went ahead and did the tune up to make a buck.