Clete's Inc. in
O'Fallon (IL)

I’ve never paid the same amount for the same distance. It’s been $80 all the way up to $150 for the exact same tow (multiple times from my house to the same shop) so just seems to be whatever they choose at the time and what their attitude is. My last experience, the driver was pretty rude, and also cussing at people as they drove by. Told me I woke him up, and had an attitude. I’ve always gone to Cletes for my towing needs but will never again.

Local, honest, and family owned. Will get you fixed and back on the road! Honest and fair pricing. No gimmicks!

Wanted $150 to tow a sedan 3 miles away from their shop back three miles to their shop. No one it’s telling you don’t make money but come on that’s just not right.

August, 2024 I decided to replace my fuel pump for my 1999 Honda Accord EX V6. I always used OEM parts as long as they are available. Unfortunately, the OEM pump was defected, and so was the second one that was a replacement. Unfortunately, the car would not start, so I had to reply on a towing service to take my car to Serra Honda. In over twenty six years of owning this car, this would be the first time the car was ever towed. I contacted Clete's and had scheduled a pick up time. Everything ran smoothly. The process was handled with care. If I ever need to be towed, and hopefully that will never happen again, I would depend on Clete's Inc!

I had problems with my vehicle not starting and being unsafe to drive, so I had Clete's tow my vehicle so that it could be worked on. They were responsive, honest, and knowledgeable with my vehicle and what needed to be fixed. I stopped going to dealerships and will continue to go to Clete's for my auto needs.

Car shutdown an hour and a half away from my house. Glad that Clete's was able to tow and take care of my car. If I lived closer I'd definately use them for all of my auto needs.

We had a dead battery at the airport after a trip and called Clete's for a jump. Fast, friendly and affordable service. We were on the road within 15 minutes of placing the call. many thanks!!

Clete's towed my truck and trailer today, made it across the river to me really quick. Andrew the driver was awesome, super knowledgeable and helpful with my transport issues and made sure my disaster of a stranded vehicle situation turned out great. Thank you for the great service!

Our experience with Clete's happened late afternoon on a Friday . Because of their professionalism and speed we got our truck to Dobb's , who did the repair , and we were back on our trip...ON A FRIDAY AFTERNOON...true story...Jeff Horrocks , Minnesota

If I could give zero stars I would. I would absolutely NOT recommend this company to anyone for repairs. I took my vehicle in for a complaint of rough idle and high positive fuel trims. I told them I thought it was a vacuum leak. They called me telling me that I needed a motor mount and drive shaft because the u joint was bad. Ok if I need it I need it I won’t discredit that. I don’t believe I did and it had nothing to do with my complaints. However, I asked several times about the possible vacuum leak. Ron told me his mechanic Jason didn’t think I had one. First you can’t see a vacuum leak it needs to be smoked out so you can’t just deem it as no leak. $1700 later and I get my car back the same as it went it. I’m livid. I call and tell them I’m not happy and now they want me to bring it in to “make it right” they should have made it right the first time instead of discrediting me as a woman when I tell them what I think is wrong with my vehicle. I do drive it every day and I’m not dumb to knowledge of vehicles. I do get my hands dirty. I did find another shop and within a few hours was told I did in fact have a vacuum leak from my intake manifold. Don’t let these people screw you over like they did me.

I needed a tow for my 2004 Dodge Ram 2500 this morning. Jaime answered the phone and promptly dispatched a truck and driver. The driver Mike arrived within 10 minutes and towed my truck to Firestone. Great customer service!

Clete’s service was very fast/efficient/friendly. Andrew came out to tow my car to take it to the repair shop and he was extremely thorough with the entire process and picked up my car in less than 30 minutes from the time I called Clete’s. Thank you again!

I had an issue with my car when I was changing my oil. I called around and no one had availability, but multiple different shops recommended Clete's and I'm glad they did. I called and they got me in since it was a small project and they did an amazing job, and double checked the rest of my car and found another issue that would have been a major problem. They were professional and quick!

Called cause I needed a tow fast. The gentleman who I talked to said it would be an hour before he could get to me. I told him to call me before he leaves so I could meet him at my vehicle. He called back a half hour later and I met him at my vehicle and got it towed back to my house and for a good price since my house was 6 miles away.Anyway Clete's is A-1 in my book.

Ron is awesome! Honest and hard working staff. Great communication, Ron keep you updated the entire time he is working on your car. I only take my cars to Clete's!

Worked with Mike to get my car picked up. It seemed to be a hybrid battery issue, so he started by offering a free jump. When that didn't work, he brought my car home at a very reasonable price. Super friendly and professional, would highly recommend.

Steering was scary and noisy. Clete's knew exactly what was wrong on the phone and gave an estimate of $300 instead of $3.000 like the the shop in Granite. Work was performed on time under the estimate - actually the day prior to the schedule. Friendly, honest, highly recommend.

These guys were very friendly and very fast. We blew a tire in O’fallon, Illinois and could not find a replacement due to the time we needed to tow to St. Louis, MO. They had someone there within 15 to 20 minutes. Very courteous and professional.

My wife's van quit and she parked it in a parking lot in Fairview Heights. I called Clete's and they said it would be about 90 minutes. they were early. they towed it to the repair shop with zero issues. and the price from Fairview to Collinsville was very reasonable. Don't call anyone else-they are the pro's

The Clete's staff has always been very honest and respectful with my wife and her car, along with my truck. This business is a breath of crisp , clean air, and it's comforting to know that your vehicle will be repaired with skillful integrity. A big special thank you to Ron, Jeff, and crew.

This business saved our trip! We really appreciate you towing us in and diagnosing our wiring problem for a reasonable price. Being out of town and broke down was no fun but Cletes took us in on an emergency when everyone else was booked out 3 weeks!

My Focus wouldn't start because a rodent got under the hood and chewed the ignition wires until the copper shined. I called AAA to have the car towed to Auffenberg Ford. They recommended I give Clete's a try. I was sitting in front of my computer at the time so I pulled them up and looked at their overall review rating and decided, why the hell not! The car was towed away early Wednesday morning. I called them and they said they would look at it. I called back late Wednesday. They hadn't had a chance to look at it. I called back late Thursday afternoon. They hadn't had a chance to look at it. Late Friday afternoon I went down to Clete's to talk with them. The guy said he was just about to have one of his guys go look at it but the guy was out on a test drive and they would be closing in 30 minutes. I asked if they planned to push it inside one of the bays. He said no but it would be perfectly fine sitting in front of their shop over the weekend. I asked for my key, called AAA, and had my Focus towed to Auffenberg Ford.

I have used Clete's for many of my vehicle issues and have used them for towing as well. Very professional and great to work with! They will do anything they can to help you! Highly reccommend!

We had a shredded tire and AAA recommended Clete’s. The entire experience was exemplary — from AAA towing the vehicle to Clete’s to the repair. Clete’s gave us a quote within an hour. We had them replace all four tires and They gave us a great price on Yokohama Tires. The company is great, the personnel friendly and professional. We will certainly use Clete’s again and we will recommend them to others.

Had a flat in the area on the highway where there was enough traffic I didn't want to risk changing it by myself. The local Dobb's recommended Clete's and they were quick to respond and helpful. However, people I talked to were pretty incredulous at the price I was charged for less than 10 minutes of work, and unfortunately when I went to replace the tire I find out the individual who changed the tire broke something on the tire and basically doubled the cost. Seemed great and helpful, but for over $100 in service and damage, I should've just waited for highway patrol.

First time working on my car, have used their towing before. The gentleman who towed us was totally professional and courteous, got there quick and was very helpful. As far as working on our car, they got us in very quickly, even though it was a day before they were taking a holiday. Got our vehicle done earlier than they estimated and the price they charged us was considerably lower than anyone else's. Very happy with our experience with Clete's, they have a customer for life! Locally owned business, that is very important to us, should be to everyone, Support you local businesses, people!

Honest and dependable repair shop, with very reasonable rates. Ron really works with you to get the best prices. They have done some great work on our car and stand by their work with extended 24 and 36 month warranties.