What clients say about O'Fallon Shiloh Towing LLC in O'Fallon (IL)
To say I feel extremely taken advantage of would be an understatement! I had my car unknowingly towed here after an accident. They charged $125 for ''TARPING". $125 to put a tarp over the car? What?!? A further $60 in ''admin fees''. God only knows what that means. An even further $27 in ''credit card fees'' because I had the audacity to pay with a debit card instead of having over $700 in cash on me.
If I had it towed anywhere else it would cost hundreds more and if stayed at their yard until my insurance figured things out it would have cost me $60 per day. PER DAY! No one can afford that! I felt monetarily compelled to sign the title over to them in order to avoid losing ungodly amounts of money. I echo many other reviewers, I would give negative stars if possible.
My truck was towed to their lot after an accident. The driver refused to provide his name and provide rude service. When you call the office no business hours are listed and it tells you they are on another line or to call back. You can leave a message. Do not take your car here! DO NOT ALLOW THEM TO MOVE YOUR CAR!
After my daughter was involved in a wreck, we used this tow company to move her vehicle. The driver was courteous, and the actual towing was handled well. However, I regret allowing them to take the car to their yard, even though I was initially persuaded it would simplify the process for insurance. In hindsight, I should have trusted my instincts and had the vehicle towed home or to another location.
Once the car was in their yard, I felt like my property was no longer mine. I needed to remove an aftermarket radio from the vehicle before it was totaled by insurance. I had prior approval from the insurance adjuster and was even willing to provide confirmation of that. However, the company refused to accommodate my request, citing a policy that only allowed for the removal of personal items. I understand that there are rules about what can and can’t be done with vehicles in their possession, but they didn’t offer any reasonable alternatives to help me retrieve the radio.
Instead, they insisted that I pay more money to have the car moved, even though it would have taken very little effort on their part to simply move the car 30 yards from behind the fence to allow me to get the radio. For the high fees they charge—over $700 for a tow of less than 2 miles, a brief crash cleanup, and 5 days of storage during a holiday weekend—I expected much better customer service and flexibility.
In the end, the situation was resolved, but not with any help from this company. The yard my insurance moved the car to was far more accommodating, letting me retrieve the radio without issue in under 30 minutes.
I just feel that no one should be made to feel like their own property isn’t theirs simply because they made the mistake of using a company that doesn't seem to value customer needs or flexibility.
If I could ZERO stars I would. I believe this place is very racially motivated as you can see in the comment section all of the white people said they had a good experience and the brown people did not! She was asking for all types of information that she did not actually need for me to remove my car from the premises. I do not need insurance on a car for it to be towed but apparently she wanted me to get that too! She was very rude and made this experience terrible for me.
Very rude when I pulled up, she asked the other coworker who are these folks then after I had to get my car registered to get it off the lot I gave her all the paperwork and then she asked for my receipt from the DMV and said I could have printed out a registration smh What do my receipt has to do with anything? Then asked the tow man for insurance for his vehicle and he is with AAA IF I COULD GIVE NO STARS I WOULD !!!!!!
Quick service and was there within 10 minutes to get my son’s truck unlocked on Scott AirForce Base. He left his truck running, and used the key fob to lock and unlock and of all times the key fob went bad at that moment. O’Fallon Shiloh Towing was extremely understanding and told him that they would make sure he would be taken care of. Out of all the locksmiths we called O’Fallon Shiloh Towing was the most professional, courteous, and friendly company we spoke with. If we could give them a 10 star review we would! Highly recommended for anyone who is on base who needs their services!
Twice in the space of less than 3 weeks, I had two blowouts on I64. Because their service was priceless the first time, I called them the second time. They were fast, friendly and professional both times. Amazing. I plan on relying on and recommending OSTowing for any future towing needs. I’m keeping my confidence with a local small business. Thank you OSTowing!
It's not always who pops up first in a Google search when your unfamiliar with the area as far as companys nearby!
I own multiple businesses and our Plow & Salt company had a issue this morning
We had a salt box come untied and needed a lift!
I didn't have any of our own trucks available so I started making some phone calls .
After getting the run around and extremely crazy prices for something so simple from other competitors I called these guys and they took cares of us within 30 mins.
Very reasonable priced , Great service and ETA was spot on just like dispatch said it would be .
There was no name dropping just strictly business and these guys handled it well. From one tow company to another Thank you and if you guys ever need anything on this side of the river I'll make sure it's handled in the same fashion!
Thanks again!
Cody Thornhill
Very satisfied with the service. Edy was very helpful, patient and quick with Service. I will definitely recommend this place for great and quick towing service.
After a horrific experience late one evening of blowing a tire on the interstate and working with other tow companies, we called OST the next morning and they took immediate and fantastic care of us! Their customer service is top-notch and their driver retrieved our vehicle quickly and safely. Pricing is very reasonable and if we ever need towing services again, we're calling OFallon Shiloh Towing!
Very professional. Took exceptional care of the vehicle. Very fast response. I hope I don't have to use a tow truck again but will definitely call this company!
Best towing company ever. They saved us in the middle of the night when we broke down driving through St. Louis. They towed my truck and trailer 30 minutes away. Then they picked us up in the morning and towed the truck to a dealership. All for half of the price of anyone else.
OST was quick to respond when my truck wouldn’t start. Tyler was professional and polite. I hope I never have to but if I need a tow again, I’ll be calling OST.
My kids mother got in a wreck. The police called OST to pick the vehicle up. They charged me 720 dollars to tow it four miles back to their lot. 225 dollar towing fee, 150 winching fee, 150 accident cleanup fee, 50 dollar flatbed fee, 35 dollar administration fee, 30 dollar loaded mileage fee, and 2 days of storage at 40 dollars a day. They charged me for 6 loaded miles even though google maps says it was 4 miles. They were rude over the phone, and wouldn't discuss the vehicle with me whatsoever, even before I learned the total and became rude with them. Go anywhere else. These people are scam artists. They take advantage of people on what is probably already one of the worst days of their life. I had it towed out of there on a flatbed that drove 20 miles to get there and then drove it 20 loaded miles back for 150 dollars. Seems like they have the backing and support of the ofallon police department, so if you have an accident in that area beware.
Thank you so much Tyler for your great personality and excellent service.
I really appreciate you making a stressful situation so much better.
Definitely recommend this tow company.
Crooked company. They charged us $300 for a tow and only had the car for 3 hours. There is no way that could be legal. Reporting them to the state’s attorney office ASAP!
Quick and professional! Dropped my car at the dealership a couple of hours ago, and I still haven't gotten a call back from the other local 24/7 tow services I called.
I had a flat tire and a very low tire. They changed my flat tire but said they didn't have air to air up my very very low tire and left me stranded in 3 degree temperature.
My son had a blow out tire along the interstate tonight on his drive back to his military base. Tow truck driver came within 15 mins and helped him. My son asked me to post this as this driver was so friendly and helpful and went above and beyond to help him back to their shop with the right tool to get the lug nuts off (broken one) and a donut on - which couldn’t be done along the road. He didn’t get his name but was ex military himself and I can’t thank him enough for taking care of my son tonight. Very reasonable priced as well and definitely worth it. Thank you!!
$458 to tow less than 5 miles. And $50 to get it off their lot. Are you serious? So far out of line. Rude for no reason. Charged two days of storage for less than one day as well. Do yourself a favor and never make this mistake
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