The owner is honest and fair on your bill. He goes out of his way to accommodate you. I live in town and didn't have a ride while my car was being serviced, and he actually gave me a ride home and picked me up when it was fixed. I've had nothing but a good experience the 3 times I've had my car repaired there. I would highly recommend!!!
Car broke down in litchfield on my way from Chicago. got car towed here, did a wonderful and fast job getting me back on the road!! Would def recommend
This auto repair business is great! We had car problems while traveling on I55. We called Gerl’s and they got us in and repaired the same afternoon. Friendly folks and great service! Highly recommend!
Great shop-highly recommend! My daughter's car broke down on the way home from college. We had it towed to Gerl's based on the reviews and had such a great experience, I wanted to share. They had to replace the right driveshaft and u-joint and completed the repair quickly and for less than I expected. They are truly top notch and I only wish their shop was close to home as they totally earned my trust such that they would have ALL of my future business!
Very nice and helpful! Took my friends car in to get it buffed and touched up after I scratched it. Mr. Gerl was able to get me taken care of in the same week and had it ready to go. Very grateful!
Very professional business with reasonable prices for work. He got me in as soon as possible every time I’ve needed him and let’s me know what’s actually going on with no bs. Looking forward to bringing him my business in the future and recommend you do as well.
Gerl! Such a kind wonderful man! My daughter, my boyfriend and myself were driving from St. Louis to Chicago. An hour into our drive, my car started acting up and wouldn't maintain speed on the highway. I was so afraid we would break down in the middle of nowhere, so we looked for the closest auto repair shop near us with the highest reviews and found Gerl's.
We pulled up 45 minutes before the shop closed and I started running in the office. Gerl was moving a car, saw me, stopped the car and asked if I was okay and if I needed anything.
I told him what was going on w my car and he said, let's take it for a drive! He drove around with us for 15 minutes and told me he didn't notice anything wrong with my car. He could still sense my fear and hesitancy to continue our trip, as I didn't want to break down with my child and boyfriend in the car.
Then he said, if you were my mom or my daughter, I'd tell you that you were fine and safe to drive 3 more hours to Chicago. (we made it safely)
Gerl is just one of those people you meet who are kind, genuine and you feel like you can trust even tho they're a complete stranger.
We tried to tip him for his time and he wouldn't take it. The world needs more people like this man.
I hit a deer between Litchfield and Carlinville IL. Blessedly it only hit the corner of my front end but it was still not drivable. I had to pick an auto shop and Gerl's was one of my choices. It was after hours so I didn't talk to Mr Gerl until the next day. He was very sympathetic but also realistic about my situation. The quote to completely repair my car was way more than I could afford and without delay he found cheaper parts and patched up my car so I could get back on the road. I'm very thankful that of the choices I had that night, I chose Gerl's. He was polite, fair, and no nonsense when it came to fixing my car.
Was just passing through town, had a fuel leak so I called and though he was busy and couldn't look at my car without an appointment that day, he spoke on the phone with me for a couple of minutes and got some basic diagnostic information and gave me a recommendation on how/where I could handle it. Seems like a really honest and helpful guy, it is clear why he has the highest Google rating for auto shops in Litchfield.
They're my go to. I trust them more than where I get my vehicles. They know what they're doing and how they're going to deal with it. I've been going there for years and I'll be going there for years to come!
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