NAPA Auto Parts - Mchenry in
McHenry (IL)

Bought some windshield washer fluid priced at $3.69 on the shelf. Was charged over $5. I went in to double check the price and return, if the “Napa” brand was truly 5.50 per gallon. I asked why I was charged so much and she started with the attitude like I didn’t have the right to be upset after being charged 80% more than what was advertised on the shelf. Who even charges that for a gallon of generic washer fluid. Done here. I’ve spent thousands in this place over the last 30 years. To be treated with that type of attitude sucks, to say the least.

Five star service. Got me the parts that I needed quickly, before the winter snow hit. Priced fairly. Braden, the assistant manager was great. Polite and knowledgeable crew.

We need a part for my car, and no one else had it.

When the parts expert ,I use that word very sarcastic. Shows you caliper pin that are missing a rubber sleeve and then says, it won't hurt the part to much. Time to walk away !

Bob was a tremendous help ! His experience and knowledge is priceless. If you want the right part, go Napa !

Awesome service! They really stand behind their products and their customers!

Employees were very helpful and had what I needed to complete my repairs

Great place, very helpful

I went to auto zone and advanced auto parts they couldn't help me. Went to NAPA they helped me with everything. They will now be my go to. Very professional staff

I like NAPA. But the manager at this store really hates helping people.

Been here numerous times and associates have always been friendly and willing to help.

If it's a Napa for car paints McHenry Illinois is the best

Needed some parts for my classic car and NAPA had what I needed in stock at reasonable prices

Unbelievably poor customer service. I went in to buy rainX wiper blades. They had them on display with two different prices 24.99 ea and 28.99ea and charged me 30.99 each. I should have walked out but I didn't. I decided to return them and when I pointed out that I did not appreciate the way they do business I was told I was rude for pointing out what I believe they are paying for these items and ultimately what I was charged. When I tried to give an example of how when one would go to say a Walmart and the advertised price was lower than the sale price, the customer would pay the advertised price. But I could not get that thought out because the employee told me go to Walmart then. I said I won't be back and her response was I'm not sorry to hear that. Time for some training on how to handle customer service issues.

Great professional service. Have parts in stock others don't.

Helpful staff, that does not try to sell you something that you are not sure if it is correct.

All employees are very knowledgeable, I highly recommend NAPA McHenry. Even though I could get parts cheaper elsewhere, I would rather pay a bit more for the service and quality and NAPA.

If I could give a 0 I would. I showed up at 3:50pm on a Saturday and the store was dark and the sign was off and the door locked, while the sign on the door clearly said they are supposed to be open until 4pm. I saw a BMW in the employee lot so I can only assume someone was still there. It was so frustrating that my urgent need for a car part could not be met because someone decided to be lazy and lock up early. I'm out of state and needed that part urgently today. Thankfully, AutoZone down the road on 120 WAS open and able to help me.

Great prices and employees are always helpful.

Helped us find the part we needed. Friendly services

Great place, good prices. The best

Always great service at this Napa, large inventory here too. Staff is knowledgeable and willing to help, not easy to find everywhere.

Great service. We even found an air filter for my riding lawn mower.

I can agreen that this napa is r really good with there comercial accounts great experience every time i deal with thanks for the great service and for always going the extra mile

That Dave guy is awesome he knows his stuff he knows the Napa Know How.

Knowledgeable counter people. Jamie set me up and gave me better pricing. (I did spend a lot of $)

Great customer service, ask for Dave.