Quickdrop Impounding Towing and Recovery INC in
Conyers (GA)

My name is Ashford Sanders and I consider myself to be a pretty decent and fair person. I’m a restaurant owner, Gospel recording artist etc. That don’t make me perfect but I darn show try to treat people right. The attitude of these employees is sickening. Non-caring and coldhearted. The young lady even told me I wasn’t allowed to know her name. I said as an employee you can give me your name. I’m so glad I recorded her. If their owner whom they say is not reachable, has any Godly character, he/she will address this matter. I asked for a manager, they said no manager is available and they couldn’t guarantee a call back for 72 hrs. The address they gave us brought us to a pawn shop. When we called back at 5:45, they told us it would be an additional $65 because we were after 5;30. I said to her but you know we had gotten lost. She in return said oh well! She was so nasty. I don’t wish any ill will on anyone. But I want God to get her. I might not ever know, but young lady you will know. There’s no way you can treat people that way and not reap it!

If unprofessional had a picture, you could just picture this place QUICK DROP TOWING NEEDS TO BE DROPPED QUICK. I mean the worst customer service and care for the vehicles being towed. They scratched my fiance's truck all along the side and didn't even wanna acknowledge the facts that there's is proof to show that it happened within the last two days while the vehicle was here. Fresh paint peeled off, you can see it hanging. Very very very unprofessional. Then, neighbors say they probably had a long night the reason they weren't available to open at opening hour. These types of establishment should be closed down. I mean THEE WORST.

I WILL NEVER GO TO A CAR AUCTION HERE AGAIN!!! Won the bid on the car just for the owner to say ohhh no I just changed my mind !!!so unprofessional I’ve never experienced this in my life

Got my tag sticker stolen, quick drop towed my car and now all these scratches and missing little parts are here. I’ve called and left a voicemail but now no one answers. How convenient.

Pathetic rude company. Customer service is 0 non existent. Having an attitude when I'm paying over $500 to get my vehicle. That shouldn't been towed in the first place. My vehicle was damaged Falling off a tow truck it really wasn't an tow truck more like an folk lift while receiving my vehicle back and say I'm responsible for damages and I watched it all happen Well, thanks for the easy lawsuit..

How about I was out of town for my bday and they towed my vehicle. They say the tire was flat but it was barely flat and the car is very drivable.....they go around looking for cars to tow! They say they put a sticker on the car and within 2 days they took it. Well if I'm out of town for the weekend, why would a person think that's a reasonable timeframe to tow anyone's car. I didn't have a chance to get back.....then they didnt let me or the office know they got it.....we all should collectively get a class action lawyer to look into their practices! Yes they have rights but real people have rights as well! They go out searching for cars to make money instead of decently towing vehicles that really should be moved! I'm looking into a lawyer tomorrow!

I hate that I even have to give one star to make this review. These scammers tow the vehicle from inside my gated community out of its parking spot in April due to expired tags that read March. If they had taken the time to check they would have seen that the car is registered and up to date, the sticker is coming in the mail. They tow it 30 miles to their slum of an inbound lot. They stop answering the phone at 5:30 because they close at 6pm. This allows more of a chance to miss the window for the day so they can charge an additional day. Its obvious they do shady business but it is what it is. I pull up the next day to get the vehicle to give them the $200 they obviously desperately need and they add admin fees and other ridiculous charges. Again... their shady business tactics is theirs to do. But this is why they get one star... the employee at the front has an attitude like you being there is bothering her. Why? Are you upset that you only had the vehicle one day and can't charge more? And the lack of empathy shows how disconnected she is from humanity. When it is mentioned that the registration is up to date in the vehicle, the annoyed employee says "we can only go based on what we see". I don't care for them to show remorse, they need the money, but damn learn to show some empathy to show understanding of why someone in this situation would be irritated. Customer service 101. Throughout the process of getting the car out their dusty rundown lot, as we are talking amongst ourselves, this employee is inserting herself into our conversation just to be combative. Mind you no one is speaking to her, we are voicing our frustration to each otheraway from her clerk window... just continue to push the keys on your keyboard when you are no longer needed and are no longer being spoken to. The way they do business and the type of business they are in they definitely should have someone more thoughtful and more empathetic as the clerk.

Horrible towing company, wasn’t suppose to tow my vehicle per management and when she called to get it back they were rude and disrespectful to her about getting the vehicle back! No to mention my vehicle has been on their company group chat as a DO NOT TOW PER MANAGEMENT REQUEST!

My car was damaged in these people’s trust and damaged right in front of me when I was waiting for the staff to bring my vehicle out so it could be towed to my home. My passenger mirror broken, scratches to my front bumper on both sides and the man that was pulling my vehicle off of the forklift out of there dump of an establishment managed to pull my damn bumper off and damaged the plastic covering underneath my car and I get a phone call from I’m assuming is the “manager” and she basically said well my car wouldn’t have gotten damaged if I was able to drive it off the lot. How did my vehicle get in there?!?! by them with their forklift bc a tow truck isn’t making into their lot riddled with rusty loose metal pieces and pieces of peoples broken car. She continued to gaslight me and say well that happened outside of our lot and it was a “courtesy” that the man put my bumper back on when he pulled it off!! I inquired about my mirror being broken and she said there is no way they could’ve done that when I watched them moving peoples cars to get to my car without a care in the world which makes me believe that they did the same with my vehicle. She proceeded to tell me about an “car report” that the staff does when a car is processed and literally listed the damages that I stated in the email but the only difference was it said the mirror was “cracked” which it was prior to arriving but that was it and a couple minor scratches and dings but my mirror is “broken” now and she proceeds to say cracked and broken is used interchangeably, where did you get your education? Is cracked glass the same as broken glass? I asked for this said report to be sent to me and of course she can’t send it. I asked for before and after pictures of my car from when it was picked up and dropped off to them, “we don’t require them to do that” why not?? I paid these people close to $700 just for me to get my car back worse than I left it and of course it’s nothing they can do. I just pray they don’t come across a real crazy person :)

This company doesn’t even deserve the one star. My car got towed for no reason early morning and now I’m being charged to get it back even though my car didn’t deserve to be towed. My car was parked completely fine at my house with no issues at all. They took the car from East Point, GA to Conyers…absolutely insane The place is a mess and super unprofessional. One of the women working there even had a vape just lying on her desk, and they were all sarcastic and didn’t seem to care at all about helping. This whole experience has been frustrating and ridiculous.

Called at 11:27am on Thursday 11/7 for information about my vehicle release and Kay (that’s the name she gave me) was VERY rude and unprofessional. People like her do not need to work with the public under ANY capacity. Disgusted with her unnecessary and unprovoked attitude.

If I could give them a negative five star I would. Charging fees for days that they aren't even open for you to pickup your vehicle. Over $400 for a three day impound is ridiculous to say the least. Stating that my vehicle was inoperable when in fact it runs just fine. Tires all inflated as well as current tag. There was no reason to pull my vehicle in the first place. And no reason nor date on the sticker that they placed on the windshield after they basically stole my car.

Straight garbage got charged 220 for a low tire and they damaged my vehicle . Also they towed it a day before they were closed and still charged me and deny damaging my vehicle. If I could they would get no stars👎👎👎👎

Picked my car up, the guy was hitting every bump bringing me my car now my tire is leaking are slowly, this place is horrible! They will be hearing from me about my tire. The girl at the front was rude and nasty slamming doors etc. they are playing a dangerous game they are to hostile to work with people dealing with an already hostile situation. Do better

Crooks , dishonest, and unsympathetic . My car had a flat tire right up the street . It was on a jack tire was off and vehicle was clearly on the side of the road due to the flat. While I went to the tire place for an hour and came back they took my vehicle due to “illegally parked” . They probably had my vehicle for 20 mins and charged me $175 This company and the people who work for them are crooks and definitely should be out of business

My only dealings with them are because I was sent abandoned motor vehicle notices from them for a car that I traded in to a local dealership in Augusta that apparently went to auction. After being assured by the dealership that they were handling everything, months later, I received a final judgment. I called Quick Drop to inquire and the lady that answered the phone was on speaker, making it hard to hear for one thing, but kept cutting me off to rush me off the phone. You can use the sweetest voice in the world, but cutting someone off while speaking it incredibly rude. She wouldn't let me get out a full question. The ONLY reason I gave 2 stars is because she did say yes ma'am and no ma'am.

I caught them lying about the notice date on their tow sticker. I have the evidence and passed it along. It was set to tow my car 24 hours after it was attached to my car instead of the 5 days it says in the sticker. Do not hire or use this predatory company.

Incompetent at best. I paid the $200 to get my car back the day after it was towed and it was filthy and hemorrhaging oil!! The managed to bust a hole in my oil pan and cost me an additional $761 today, and possibly an insurance claim for potential damages to the engine. Thankfully I work in a dealership service center and knew what to do when I saw the oil pressure light come on 5 min up the road. The person who brought it around seemed very sketchy and was operating it very slowly, and I wouldn’t be surprised if that’s because he rammed the bottom of my car on something. The oil was just changed the Friday before by a technician who I work with and trust like a family member, and there was no damage or leaks whatsoever. Also, when I called to pick up the vehicle, the lady on the phone was incredibly rude for no apparent reason. I am always nice to customer service professionals, so that was a disappointment as well.

It's almost like they waited til I went on vacation to tow my car from the apartment complex. Because my car was sitting in the same spot for weeks and I moved it to the side so I wouldn't be inconveniencing my neighbors while I was out of the country. Anyways the lady at the front doesn't make this experience any better she acts like you towed her car or something. She act like she is the one paying hundreds of dollars when it's really you that should be angry and short.

They impounded my classic 1987 Mercedes with a ‘Historic Vehicle’ tag from Ohio attached to it. A simple google check would have enlightened them that Classic Vehicle tag from Ohio do not require annual renewal. It’s life time as far as vehicle exists!. Anyways, this will bite them hard because my Mercedes would have incurred severe damages! 🤣 Ignorance is not an excuse before the law.

THIS PLACE IS THE WORST! WHEN THEY TOWED MY CAR , I PICKED MY CAR UP WITH HUGE SCRAPES OF PAINT OFF MY CAR AND SCRATCHES ON IT . WHEN I SPOKE TO THE MANAGER SHE DIDN’T CARE AND HAD AN ATTITUDE .

Zero stars. Beware this company and its partners are a scam! An impending tow sticker was placed on my perfectly fine car, stating it was broken down. Since the sticker didn’t have any contact information I called the towing company affiliated with the location, Quickdrop. The very rude lady on the phone said since they didn’t have my car (yet) that I needed to email All In One property solutions, a company that doesn’t have a working phone number or active website to discuss the matter. I did several times, receiving zero responses and of course my car was towed which just so happened to be the day before a holiday. I called Quickdrop again so I could retrieve my car and the very rude lady on the phone stated they did not have it. Having to wait until the next business day after the holiday to confirm with property from where my car was towed, low and behold it was indeed Quikdrop! Calling them back for a third time, they miraculously found my car after it sat on their lot for 5 days!

Was the worst bad attitude when calling to find out about my car they towed from my son apartment. Flown in from a business flight on a Friday evening and was to that they close at 5:30 who does that on a Friday, just a scheme to get more money to bill customers. If I could give them a tenth of a star would do it. After that told me one price when I told them I would be in to pick up my car on Sunday since they are not open on Saturday when I get there it's a total different fee. Con artists at their best

This company has no remorse for people with health conditions the complex ask them to tow my car I talked to the complex the whole day about getting my car fixed that same day that they wanted to tow my car my car was on the jack they were in the complex and was told to told my car the last car to tow they took my car off the jack and told it while the mechanic was working on the car I was in the hospital the mechanic literally left to go to the auto parts store..my car was not abandoned it was being worked on

They cancel my appointment for a tow because I dare to ask them why my tow hasn’t arrived yet and was told I had to wait another hour plus after waiting for 2 and half hours. When I asked why he said “ i told you how it going to be what else you want” maybe a reasonable explanation but that was to hard for them. I hung up and they was so offended and petty they canceled my service

WORST BUSINESS EVER!!! They took parts from my car (THE DOORS!) and put them on another car for NO apparent reason the day before I came to pick my car up. My converter was CUT for no apparent reason and no compensation or customer service was given to accommodate what they did while my car was in their care. I had to call the police to document their wrong doings and have contacted the Better Business Bureau to report the way they manage this business.

Horrible! Towed my car because someone stole my decal, but everything is valid and up to date. Charging $175 for me to get my car and $20 per day. They answer their calls on speaker so when I called and asked them to bring my car back they all started laughing. We'll see who is laughing in court. They better be glad I have money, I feel sorry for others' cars that are towed in the middle of a pandemic because they dont know how to thoroughly verify a vehicle. Bums.