What clients say about Chancey's Wrecker Service in Conyers (GA)
Asked them to pull my vehicle out of a ditch. When they were done and gave me a price they said $450. I had to run down the street to get my money ( less than 800ft), and before I could get back they were towing it to their company and charging me $700. I flagged the driver down and asked him not to tow it to the tow yard and he said for $500 in cash he would let it down. When I was going to pay with half cash and half credit card he said that wouldn't work and called the cops on me. The cops made me leave. SO BE CAREFUL WHEN DEALING WITH THIS COMPANY. THEY HAVE CROOKED DRIVERS. POCKETING MONEY. I called the company later acting like I had a vehicle stuck in a ditch and asked for a quote and they said it would be $150. I am disabled and live off a disability check every month and I can't afford to pay $700 to get the truck back and so I have just had my truck stolen from me by chance towing and the Rockdale county sheriff's office. Now I can't keep my dr appt. That I need to keep my life sustaining illness under control. I can't even go to the grocery store.
This place is the ABSOLUTE WORST!!! I was rear ended and the police decided this was the best (hahaha) place in the area to use. I called the next morning. My car had been there for about 13 hours at the time. The told me it’ll be $588 and gave me a long list of things to bring as is my car was stolen and I wasn’t the victim in the wreck. I asked what the $588 was for and the rude lady at the desk says “well how do you expect us to pay our workers?” She then goes on to explain some BS about having to “clean the scene” and that was also apparently my fault and cost. She was soooooo nasty and unprofessional…….racist. Both of my sisters called to get clarification on the cost and she tried to argue with them instead of just answering our questions and showing some empathy. Once I got into my car, I realized that my Stanley was missing. Please remove anything that means something to you before using them. They steal out of your car also. I do NOT recommend. It is not worth it. These people are horrible
Okay my car was impounded which my wife was driving I didn't know alot because im not from ga, RUSTIE she helped me out alot so now I gotta pay to get my car out...only thing I give them a one star on is they not hiring for roll back
If any of your kids go to heard mixon beware of the moron driving a chancey’s truck because that fool likes to pull out into on coming traffic ! Almost cause a HUGE accident this morning ! He had a big trailer also attached to it and decides to just pull out of the bus lane into traffic !
Terrible they have poor business practices. My truck and trailer was towed from grocery store parking lot. They stole truck and trailer without any notice and did not follow the procedures of towing. They did not notify me, my company nor did they report it to the local police. It was picked up at 12 in the afternoon and was not put in the system until 10:30am the next day. I reported it stolen. GPS later showed it was towed an hour away from pickup location. I asked for the reporting information to verify that it was a legitimate request for tow but the office lady refused saying she didn’t know what file the report was in and wasn’t going to look. I advised her that according to state law and code I was I titled to request proof she kicked me out the office and told me I needed to come back another day. I filed a complaint. If you won’t show me proof you will have to prove it to the state or pay me my money.
They won’t tell you over the phone, I guess you’re just supposed to know. So I’ll relay the details. Please pick you vehicle up during business hours of 8am-6pm M-F and 8-5pm on Saturday. The gate will be open and the office door as well. You will be able to pull right in thru the open gate and walk in the open office door but there will be no one there after 6pm!
I can not say thank you enough! The lady who helped me this morning knew I was stressed and had Tyler here in 40 minutes. She was calm, polite and reassuring! From the moment Tyler up he had a smile, made me laugh, let me know that ect what he needed to do and then advised me on my next steps. Very kind and professional. I will definitely use them again. Thank you for making a hard morning turn into a great day!!!! Kudos!!! ❤️
This is the worst towing company in Conyers ,Ga( Properly in the state of Georgia.)
I was told it would take about a hour to have my car towed to the shop. It has been over three hours. I finally call back ,they said in the morning. I could have been doing something, instead of ,sitting around at the house waiting..
This is supposed to be a 24 hour towing company. If they tell you they're on their way do not believe them. They'll have you sitting around all day,smh. A waste of time!!!!!
I agree with everyone who gives them 1and is way to many stars to give them. Most wrecker companies are crooks and know they have leverage. Next time I have a vehicle towed I am just going to strike a match and let it cook cheaper than dealing with places like this. If you want a good tow company call Seymour's
Very nice people, they made sure my car was taking care care of until the insurances people coming it took all most three weeks put they stand in contact with me and I didn't have to pay anything. My car was wreck and totaled
I just called chances to inform them about two drivers driving on I-20 in a reckless manner. Two separate vehicles (tow truck and pickup with trailer) changed lanes cutting off other vehicles without any consideration of there being any room in that lane. Luckily the drivers, including my husband and I, were able to quickly maneuver to avoid being hit or causing another accident. I called Chancey's office to let them know of this reckless driving and the lady who picked up the phone was like oh well there's an emergency. I was shocked to find that she had no care about the safety of other drivers because of the reckless driving of their drivers. I understand that there may be somebody needing a tow truck but there's never a reason for someone to drive so unsafe that they potentially cause two other drivers to be hit slam on brakes, swerve and cause two other accidents. I'm very disappointed by the unprofessionalism and careless attitude of this company.
If I could give them less than 1 star.. I would! Chancey's towed my vehicle and decided to leave it in the middle of the road because they said my driveway was too steep for their truck. Didn't bother helping me get it out of the road. I called the office in hopes they will at least send another truck or help so that it's not in the way and the lady was extremely rude and unprofessional. Needless to say I had to get another towing company who is equipped with vehicles that can handle "towing" to come move it out of the way. K2 towing was awesome. They had the truck needed for towing and did it quickly.
How can a business of this magnitude ask only for cash! Insurance don’t apply to my situation so that means I have to pay cash to get my car back? Don’t sound like a honest business! I like to keep records of who I pay over $800.
Although, I hate I had to meet the employees due to my son's accident, but I was very touched for them ask me if my son was okay. Their customer service was excellent, they were patient, and answered all my questions. Thank you for showing care to my son's motorcycle.
I called Monday, December 9 to find out how much the bill was. After giving her details of who I was and what car I owned I asked if we could get personal items from the car. She advised me they had already closed at 6. I asked her how much the bill was and she told me 175 + 25 a day for storage. After 4 phones calls trying to coordinate pick up I was asked if I was the owner and I told them the car was in my name. I was still charged $70 for them to “find out who the car belonged to”. I was charged a clean up fee of $35. The tow driver told me there was only dirt on the road and the officer told him “don’t worry about. Get out of here”. There was a $70 charge due to ALL the extra work he had to do. Didn’t know all this til I got there with my junk car buyer and needless to say , I didn’t have enough cash. So $225 became $400. I was advised the man might not be there when I got back so I needed to call first. Long story short, I wasn’t able to get my car cause my junk car man had another appointment ...another $25 storage charge. I was also told my car was in Conyers and went there only to find out it was in Covington. The Covington location was very rude , unwilling to honor their word, very sneaky and very ill informed.
Fair Warning- I wish 0 stars were possible. My Chrysler 200s, most terrible car you could purchase, left myself, husband, & our 2 small children stranded. Roadside assistance dispatched this horrible company- Chanceys Wrecker Service. After waiting patiently for 1 1/2 hours, which was fine because that was the wait time we were told, the driver called to say he was 10 mins out. 5 mins after that dispatched called saying they would need to dispatch a different company because the driver said we cursed him out. Why would anyone curse someone who was coming to help them? Why lie, why not just admit you heard an African American sounding voice and your unrelenting prejudice wouldn’t allow you to come... or you got sick all of a sudden? Why lie on us tho? We had to wait additional time for a reputable company to come.
Chancey's is top notch. Josh Davis is great. Very friendly and responsive. They made sure my Uber picked me up before they left which was great because I had a ton of stuff in my car when I smashed into a deer on I-20 westbound. Was on the way to Atlanta for a business trip. Thank y'all for all your help!
Called USAA for a flatbed wrecker to tow my SUV to the dealer because I had a broken drive shaft. The dispatcher told me that there was no place to park the car at the dealer and they didn't have a night drop box. ALL LIES!!! They tried to get me to let them tow my car to their lot and charge me a 25 dollar overnight storage fee and they would drop if off the next day. I said hell no!!! I've been to that dealership before for routine car repairs and I knew better. I told them to tow it there anyway and when we got there the driver took it directly to a spot right across from the service door like he'd been there 100 times before. He even told me that the drop box is on the front side of the service building. These people are a bunch of scam artists and scavengers. Don't use them unless you absolutely HAVE to. And If you do use them, be very careful and be on your toes. There are SHADY!!!
Anyone who rates this place higher than a 2 is family or friends and it a BS review to try them look the better than the 2.6 they have right now. By word of mouth I've heard nothing but terrible things about this place. What little I've dealt with them, they have lived up to their reputation. Their dispatcher is a total b*tch and needs to be working in some dark corner with no public interaction!!! Don't know how this POS establishment has stayed in business, but they need to give it up!
They are very very slow they don’t respond and don’t care about there customers. You have an appointment and they still push u back very unprofessional. They don’t contact you to let you know to keep you informed about anything. I understand everybody have there days but this have happened way to often. And for them not to be compliant is a big thing. Being stranded and or car wreck what ever isn’t fun when you being told a eta and still no one have called or showed up. Customer service is very very poor I don’t see how they make any money oh I forgot they cater to the police and forget everybody else .
If I could give zero stars I would. Customer service is horrible told the lady I didn't receive her call and the next thing that flew out of her mouth was that's not my problem. Also the driver lied and said he was at the car meanwhile I was sitting right beside it and I never seen him pull up. Mind you they were suppose to come get the car at 3 this afternoon it is now 12:30 in the morning and we're still waiting absolutely the worst I have ever seen or ever came in contact with
This place totally sucks. I called in for a tow at 8:59am. I was told by a middle age woman that it would be 1 to1 1/2 hours. I said ok and we hung up. 3 1/2 hours later no call back or tow truck. I called them back and never got an apology for not coming nor did she care when I brought it to her attention. I even told her that I understand that things happen and drivers get extremely busy. She never still apologize for no one showing up or calling. She only cared about given me the information of the driver would be another 30 minutes. This is unacceptable.... Will never use them even if it is free.......
Unbelievable racket and taking advantage of people who have been in a car accident- We were giving no options for towing after a wreck even though we have triple AAA - No mention of cost associated and daily fee charged for every day our totaled car remained at their lot at the time of accident. These cost were relayed to us by letter over a week later after we had incurred more than 500.00- Then even trying to negotiate with us for the title of the car so THEY could sell it and maybe recoup some of what we owe them like we would trust them!!! We would have had a free tow with triple AAA to our home or any location. I am just disgusted that they are taking advantage of people in this way- Especially after an accident when folks are already in a terrible predicament. DISGUSTING! Never will they get a business referral from us and plan on reporting to the BBB.
Another 1 star review for Chancey's and the boys! They charged us $250 to tow our wrecked car 3 miles to their shop! Then, it was $25 per day storage (unbeknownst to us). The first contact we had was a certified letter they sent demanding payment for these outlandish fee's! They evidently have a contract with Rockdale county as the primary company to tow wrecked vehicles, and use this relationship to bilk insurance companies and individuals like myself out of hundreds of dollars.
Never, never, never us them.
If I could give them less stars than this I would. I was in an accident on the night of January 1st and they were called by the county. I wanted to have my car towed to my home but was informed by the driver that I would have to pay up front for the cost of the tow, but if I just have it towed to their yard, then my insurance would cover it. What they did NOT tell me was that while my car was parked there they would be charging me $20 a day and that if I decided that I needed to get it from them before my insurance company could pay for it then I would have to pay for it ALL myself. Not only the original towing cost, but also the storage fees that I was NOT told about until nearly a week and a half later.
So now instead of paying the $100 I could have paid to tow it to my home that night, I am stuck paying close to $500. Thanks a lot Chancey. I will make sure to roast your services whenever I get the opportunity so that this doesn't happen to someone else who is struggling financially and the last thing they need is a company to neatly pull the wool over their eyes in order to extort more money from them.
Their driver is absolutely reckless. I was going down I-20 when their wrecker came speeding up behind me, going at least 90 MPH. A few moments later, I came up on them again. As I approached, they slammed on their brakes and swerved into my lane. I had very little time to stop, and came very close to hitting them, which could have seriously hurt or killed me. They proceeded to swerve back in front of the other car and drove across the lanes. This company needs a more competent driver. They are putting lives at risk.
Worst experience ever! My car was towed after an auto accident by their driver Steven. I found out from my insurance company several days later that the aftermarket head unit i just installed was gone. So i went to chanceys to ask them if they knew anything about that. They got in my face raised their voices at me placed the blame on everyone else even though i was simple asking. they told me it s just $200 id just forget about it. They never even investigated it. I will never use them again. If you don t want your stuff stolen use a different company.
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