I need aomething open and the service reps were so accomendating! Even if i didnt buy anything i would tell people to come in and just experience them.
Great customer service at this location! I don’t have any names but two ladies and a guy helped me with my car battery and windshield wipers. I will definitely be back
I purchased an 800 amp diehard battery jumper yesterday and it hardly held its charge when starting a 110 and 140 motorcycle. I took it back to the store and would not give me cash back. I was asked several times about how I used it, the clerk had to call someone to see if I could even exchange it. Then I told him I didn't want the same model and he was like. "I'm not sure if I can do that". I was getting so frustrated by the time I left that place, it made me not want to shop at advance auto any longer. Then the gave me the one I purchased in a zip lock bag. Ugh!
I recently stopped by the Advance Auto Parts location to grab a water pump and serpentine belt for my 87 S10 Blazer, and left extremely impressed with the overall experience. From the moment I walked in, it was clear that this store is run by a team that truly cares about customer service.
The staff was incredibly welcoming, patient, and knowledgeable. It’s refreshing to walk into an auto parts store where the employees not only know their inventory, but also take the time to explain options and help you find exactly what you need. Their professionalism and willingness to assist made the entire visit smooth and stress-free.
Another thing that stood out immediately was how clean and organized the store was. Every aisle was neat, the shelves were well-stocked, and the layout made it easy to locate products quickly. The inventory was clearly labeled and arranged in a way that shows the team takes pride in maintaining the store. In a business where there are thousands of parts and accessories, that level of organization really makes a difference for customers.
Experiences like this remind me that great customer service still exists. The team at this location represents the brand well and made what could have been a routine errand into a genuinely positive shopping experience.
Overall, this was one of the best auto parts store visits I’ve had in a long time. The staff’s kindness, expertise, and the store’s cleanliness and organization set a great example of how a retail location should operate. I’ll definitely be returning to this location for future automotive needs.
If suggestions are welcomed, they would include providing short “DIY tips” board or flyer near the counter with seasonal vehicle maintenance advice would be helpful for customers who enjoy doing their own repairs. Also, expanding occasional in-store demonstrations or quick tutorials on things like battery replacement or basic maintenance could further build customer loyalty.... If there are any, I missed them..
My daughter was having starting issues with her car! I am in a whole another city! I advised her to take it to Advance Auto. She went to 2 stores before coming to STORE 7879. I do understand it’s 20 degrees outside but geesh! No one wanted to help with a simple battery installation. She stated she walked in this store and the customer service was another atmosphere walking in. They instantly tested her battery and offered to put it in with no problem. She was overwhelmed. She told me the manager Kariena and sales rep Ross was very helpful with getting her taken care of! I MUST SAY EVERY EMPLOYEE OF THIS COMPANY THAT STARTS EMPLOYMENT, NEEDS TO GO THROUGH A CUSTOMER SERVICE TRAINING AT THIS LOCATION. They care about their customers and it shows! So thank you Kariena and team for great customer service. My daughter is back in the road!! I ONLY WAS ABLE GIVE 5 STARS, THEY DESERVE 10….. THAT IS SERVICE AT 7879!!!
Sebastian, a Retail Parts Pro of Advance Auto Parts, is really amazing! He is an incredibly helpful parts expert who took the time to make sure I got exactly what I needed to fix my car’s paint. He was very meticulous and patient throughout the process. I’m extremely impressed with the excellent assistance he provided on 1/17/2026. Highly recommended!
The Store #07879 Rockbridge Rd Stone Mountain was Excellent!! This was a breath of fresh air! The store was very clean and organized. Bryan was very knowledgeable and professional. He also suggested different items to purchase to make my order complete. It has been a very long time since I've seen someone not only have a vast knowledge of their profession, but to also enjoy what they are doing! I highly recommend this location. I will take the extra time to make this my store choice going forward. Thank you to the staff at that location! 10 all the way!
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