AutoZone Auto Parts in
Stone Mountain (GA)

Great customer.Mario helped me out !!

Mohamed S had Great customer service helped me change both of my lights. Even helped me change out some loose wires and recommend I get new ones and I did.

Best customer service. Ms. Kiori C assisted me with Light change and a very kind lady while serving. Although this is not the first time here, their customer experience is Simply amazing Autozone recommend 100 %. Thank you I satisfied.

The team members were helpful and showed me how to use the tools to fix my car.

5 Stars! Dag was a huge help especially!! Came for a diagnosis on my car only starting after a jump and found out it was the battery. Dag changed it out in no time! Car is running perfectly now. Will be back, and referring others!!

I came into this location on December 3rd, and used my debit card to purchase a battery. Once I left; later the next day someone began racking up unauthorized charges on my card. I traced it back to this Auto zone. Someone needs to investigate this matter.

Mario at the store on Memorial dr in Stone Mtn was great and knowledgeable he assist me with the correct information Kudos to Mario Thank you. Young man very helpful. Mrs. Brown

The staff was fast professional and knowledgeable excellent PR skills

They didn't have what I was looking for, but they offered to order the part. Service was fast.

I had a great experience at AutoZone thanks to Mario! He went above and beyond by offering to change my light for me right away. Super friendly, professional, and helpful—made the whole process quick and stress-free. Thank you, Mario!

Today I visited your AutoZone store to ask for a battery. While I was at the counter an employee named Nicole began yelling at her manager who was calmly and politely trying to de-escalate the situation. As a customer I felt it was appropriate to address her attitude but instead of handling the feedback professionally she began yelling at me as if I were one of her employees. I chose to ignore her behavior and sought assistance from another employee but the entire situation caused a significant delay. I ended up waiting nearly an hour and a half just to get a battery knowing my car was dead because Nicole was upset after I called out her unprofessional conduct. After speaking with other employees it was clear they are frustrated with her behavior as well. One employee even confided that they are afraid of losing their job because of her. It is deeply concerning that staff members feel this way. I want to emphasize that the manager I interacted with was incredibly helpful and did everything possible to resolve the situation. However Nicole behavior toward both customers and staff is unacceptable and needs to be reviewed by headquarters. I respectfully request that this matter be taken seriously as such behavior reflects poorly on the store and affects both customer experience and employee morale.

Eve and her colleagues were so kind and helpful! We had a dead battery and the helped get us back on the road.

Mavis was very helpful and John is the best he was very respectful and helpful.Everyone in the shop was friendly and respectful.Thanks again for helping me out will be back.

Visited many times and received exceptional service every single time! Special shoutout however to Abel, a very helpful young gentleman. The kid truly exemplifies what customer service stands for, I hope he's always there when I visit!!

I.love AutoZone they are my go to store when it comes to my car..in fact I gots to get a new battery this week...so yeah I highly recommend them....you can't go wrong choosing AutoZone!!??

Upon arriving at the AutoZone on Covington Highway, I experienced excellent customer service. However, since they didn’t have a battery that fit my car, I needed to drive to the AutoZone on Memorial Drive. I arrived at 9:16 PM and immediately sensed that the service at this location was lacking. The manager exhibited a negative attitude towards both her team and the customers, loudly proclaiming that the store closed at 9 PM, despite their website stating that it was open until 10 PM. I was there to purchase a battery, but when I found that my tool wouldn’t fit, the manager refused to allow the staff to assist me with removing a single screw. I waited for half an hour in the parking lot, but they still denied my request for help. I believe that, under better management, I would have received the assistance I needed. I had assumed that AutoZone had a policy in place to help customers with tasks such as battery and wiper replacements etc, but unfortunately, the manager’s unfriendly demeanor was evident from the moment I entered the store. Ultimately, I had to drive 20 minutes home to replace the battery myself. The manager even instructed her employee not to lend me a tool because she didn't trust me not to take it. In reality, I have plenty of tools at home, so stealing a screwdriver was never an issue for me. I will certainly not return to that location.

Just wanted to shoutout Dag who was absolutely amazing! He checked my check engine light and explained to me what was going on! Y’all have a great employee who’s kind and very knowledgeable; Thanks again Dag you’re awesome.

Huge shoutout to Mario at AutoZone! He was incredibly helpful in finding the right light for my car and even went above and beyond by helping me install it. He made the whole process quick and easy—great customer service!

I came to this location last week to get help with finding parts for my car. I'm a woman, so this task hasn't always been the easiest for me. Amir helped with me all of my needs and made this process smooth. He explained everything in detail. I will definitely be going back to this location with future needs!

I stopped at AutoZone today for supplies needed for my car and was helped by someone at the store named Amir. Amir was very patient with me and had outstanding customer service. I encourage everyone who stops at this to location to ask for Amir’s assistance.

I just watched a commercial for auto zone. It was pleasant to watch, thinking people can get a good experience there. Unfortunately that's not true. Because this store has the worst customer service ever. I need my battery checked. Instead of the gentleman coming out with us. He gave us the meter to do it ourselves because he was coming out because it was raining. Then on top of that when we brought the meter back I'm. He gave us a computer to look up our codes. What in the hell? I've never been to ANY store that the agent wouldn't assist a customer with there needs and explain the information well enough for the customer to understand. What's going on here? This location? The staff? Y'all need to clean house and start over with that young crew and those old heads that works morning staff. I had a bad experience with them once as well. Regional manager, you need to get on it

Yesterday, I stopped by Autozone for a battery and other supplies that I needed. The store manager, Amir B’s customer service was exceptional and outstanding! His help was tremendous. He assisted me with replacing my battery along with other things he brought to my attention that I needed for my car. The store was clean and well managed. I will definitely be returning to this autozone for sure thanks to Amir! Excellent representative!

I will never ever go to this store. I have found the rudest employee of all time here. I was in the aisle looking for something and found this employee. When i said "excuse me! Where can I find....." He cuts off and says, "go and get to the line and I will answer your question". And he said this loudly to intimidate me. Probably he was upset on something but I am done with this place.

Manager sold and install $windshield wipers at $26+for each wiper. The dam wipers flew off in a downpour. I did not have receipt and the manager refused to offer me anything. He would not accept my digital info of purchase on my card. Was rude, disrespectful and called me “granny.” I am 75 years old. I had to insist that he come outside and at least look at it. Went to NAPA for wipers. Installer said the piece that keeps the wipers from flying off was not installed properly. I have what was left of the auto zone wipers. If I were a man I would not have been disrespectful. NAPA also said that one piece was bent probably in installation. The manager took more than enough time to install the wipers. I’ve done it before in less time. Angry and disgusted. I don’t have money to burn.

The check engine light came on today in my 2015 Ford F150. I stopped by AutoZone to have the check engine light diagnosed. I was helped by technician Gee W who provided me with a self-service diagnostics tool. He instructed me on how to use the tool. I connected the tool to my truck as instructed. The tool collected information about my vehicle including the mileage and VIN. I returned the tool and Gee downloaded the info and provided me with a report on my F150. Gee suggested that I take the vehicle to a certified mechanic and have the vehicle further diagnosed since I was now armed with information about the check engine light.

Very helpful workers here! I needed some wipers ASAP while on vacation, so I grabbed what I thought were the best wipers available for my vehicle. Turns out the fitting was completely wrong, even though the website said the wipers would work. But the guy behind the desk was very helpful, took the old wipers back, picked out some new wipers for me, and let me put the new wipers on while he processed the exchange. Thanks for providing such excellent service!

Amin.A provided a quick and responsive service for my headlights and fixed them within minutes of me entering the store. He made sure the lights were properly working prior to finishing and I was very pleased with the result!