Ricky Jordan's Auto Repair in
Austell (GA)

I came from Alabama to visit my sister when I noticed a noise coming from my trucks front wheel area. Called all around had no luck as it was the day after Christmas. So when I got an answer here, I shot on over and they got me in and out in less than 20 min since it was a simple fix. Great customer service and knowledgeable technicians. 10/10 recommend!

I was in between a rock and a hard place with my classic late 70s model car. My car is very special because I inherited it. The crew at Ricky Jordan's went above and beyond for me. I will always take my vehicles to them. Great group with great skill. I am sincerely grateful for them.

Back in 2024, I took my Nissan Armada up to Ricky Jordan's Auto Repair because the catalytic converters were bad. Within 2 to 3 days the parts were ordered (at my approval/go ahead) and my car was ready for pick up. A year or less later, my check engine like came back on. I took it back here, not away of what was wrong. My car was there for a week but once the part was ordered 2-3 days my car was ready for pick up. I spoke with Jim and he let me know that my car was still under warranty. My car was repaired at no cost and the check engine light has not come back on. I am so grateful for this trustworthy auto repair shop. They are quick and great at communicating.

I am very pleased with the service I received. I recently brought my 2015 Volvo S60 to Ricky Jordan’s Auto Service after discovering a severe coolant system leak. Prior to this, I had taken the vehicle to Firestone, where unfortunately they were unable to assist and asked that we retrieve the car. That experience made the contrast at Ricky Jordan’s all the more remarkable. From the moment I arrived, I was impressed by the professionalism, openness, and warmth of the team. The facility itself is clean, welcoming, and well-organized. During check-in, several employees behind the counter greeted me, offered coffee, and made me feel genuinely valued as a customer. It was a refreshing experience. The repair took a couple of days, and throughout the process, communication was excellent. We received a comprehensive report outlining not only the current issue but also future maintenance priorities. The report was detailed, easy to understand, and incredibly helpful in planning ahead. When we picked up the car, the service was just as courteous and attentive as it had been on drop-off. It’s now been about a week since the repair, and the vehicle is running beautifully. We couldn’t be more pleased with the quality of work and the overall experience. We’re preparing to bring another vehicle to Ricky Jordan’s soon, confident that it will receive the same outstanding care. Hats off to the entire team—thank you for your exceptional service. Looking forward to doing business with you again very soon. Warm regards, Jasper Wilder

Brad and Jim were great. Unfortunately my repair was not cost effective for the age of my Jeep. I appreciated their honesty and the help they gave me with the next step with my Jeep. Very fair price to diagnose the issues with my Jeep. Greatly Appreciated R. Ellis.

I was purchasing a used vehicle locally and Ricky and Brad took us in at 430 on a Friday to do a pre-purchase inspection. They were completely accommodating and the inspection was great with pictures and checks of the systems. I would use them as my regular mechanic if I was local. Brad even gave some pricing tips to help in negotiation with the dealer!

Overall a good experience. I needed repairs on my front suspension and my car drives much better now after they’d finished. Also they are reasonably priced and I drove away satisfied with their service when I got my car back.

Thank you for your excellent service! I truly appreciate the quick turnaround and the professionalism of your team. I’m grateful for the thorough inspection and clear communication. I will definitely recommend your services to friends and family!

They took my car in Thursday morning and it was ready Friday morning. They took the time to show and explain what was wrong with my A/C. Service was great staff polite, friendly and knowledgeable.

I’ve found my new mechanic shop!!! The staff is friendly and helpful They got me in quickly, have a nice clean waiting area and their fees were fair. Definitely recommend!!!

My daughter referred me to Ricky Jordan and I truly understand why. The staff was courteous, professional and humorous. I enjoyed staff and the automotive service was great. I will continue to use this establishment for my future automotive needs.

When your car breaks down it’s stressful, especially if it’s unexpected. I went to Ricky Jordan’s based off of the reviews, and I am glad I did. They went above and beyond to get my car fixed. I would highly recommend to anyone looking for a new mechanic

I have a 16 Ram 1500 my a/c wasn't blowing cool it uses 1234yf freon 3 previous shops couldn't figure out what was going on. One shop told me $5500 for my a/c to work again I said hell no I'm not paying that & I refuse to go to the dealership. So I called Ricky Jordan talked to Brad told him what was going on told him I didn't want to take it to the dealership he said bring it in we can fix it, & that's exactly what they did my a/c is blowing cool again just in time for summer. Preciate ya'll!!!!

Currently, I am waiting for my car to be inspected, and someone call me regarding the work and cost. I am writing before I find out because my experience up to this point has been top notch. The entire staff was friendly and honest about time. They arranged for in-house transportation to take me home. They will be my new mechanics moving forward.

My late husband’s family has been a long time customer, and I have followed their recommendation. They explain things well, and they’re clear on pricing. They do good work, and I have never felt pressured to have potentially unnecessary work/repairs done. Great local business. I never hope to need them, but I am glad we have them when we do need them! Good customer service. Communicative, polite, professional. And it’s always a good excuse to swing by Wallace Barbecue for a couple sandwiches when dropping off or picking up a vehicle.

I love Ricky Jordan’s! I’ve been taking my car there for at least 3 years. This is the only reliable, kind, and trustworthy auto shop I have been to! They are never trying to create problems so you can spend more money, instead they are doing their absolute best and fostering genuine relationships with their customers which certainly has had me coming back for years, and I’m sure it’ll be the same for you!

The reviews are really spot on. I drive a Mitsubishi Eclipse 4th Gen so when a maintenance/mechanical issue occurs it can be difficult to trust mechanics as it's not a common vehicle they work on. I'm really glad I trusted this shop :) Very reasonable price, high quality work and was upfront and honest. Thank you for taking care of my gal. Will be back :)

The engine in my truck started having major problems, so I towed it to Ricky Jordan's for repair. They got back to me (after diagnosing the motor with bad lifters) and told me they wouldn't open the motor up, and that the only work they could do for me was to install a new engine, a $3500-$4000 job. I went into the shop in person to pay my diagnostic bill, but I made it a point to speak with the technician responsible for the diagnosis so I could see what kind of tests he performed. They brought the technician out front but as soon as I started asking him questions the owner got very defensive and said the technician did things only under his direction, and he's been working on cars for over 40 years. The conversation turned to the possibility of rebuilding the engine, I disagreed with him that it needed a whole new engine, and he laughed in my face and told me I'd spend much more money going that route. He wished me luck and shook my hand before charging me $150 in diagnostic labor and sending me out the door. This interaction inspired me to learn everything I could about motors and how they operate, and how to professionally rebuild engines. The long story short is that he lied to me, rebuilding my engine was much cheaper than what he quoted me. Even with the couple of mistakes I made and rectified during the rebuild it was still well under $2k. And as it turns out, the lifters were fine, one of the heads had dropped a valve, which could have been detected with a simple compression test if the diagnosing technician had bothered to do his job. When a person needs a vehicle fixed they need to know exactly what's wrong, not a guess as to what it is, and if I had known then what I know now I would have never paid my diagnostic bill, because what am I paying for? They didn't do anything to diagnose the issue. It didn't help that when I simply went in to ask for more information the owner acted like some high-horse mechanical messiah that knew infinitely more than me because he's been turning wrenches longer. Do yourself a favor and take your automobile literally anywhere else to get fixed, you don't need a bogus diagnosis and you definitely don't need to be talked down to.

This auto repair shop has the best customer service, their waiting area is clean, fresh and comfortable. Upon walking in the door their shop was highly recommended by another customer who took the time to assure me that I had come to the right place for my car repair needs. Often times you don’t get exceptional service or genuine care for your concerns as a woman going to the auto repair shop. This is truly a shop to come to for all your care needs. Try them out! I did!

I was not satisfied with the work that was done on my truck. Brakes squeak. Started leaking oil after I got it back. I paid over $6 grand for the service and when I took it back to them they tried to charge me another $500. I don’t recommend taking your vehicle to them unless you tried of driving it.

Friendly service, but they did absolutely nothing for my car but keep it a week. They charged me 2 hours diagnostics with absolutely no breakdown $283 down the drain. I left needing the same thing fixed and not more information than I knew going in.

Even though they were terribly busy, I was treated as if I were their only customer. They thoroughly diagnosed the issues with my car, informed me of those issues, how much it would cost and how long it would take. They raised my car from the dead for a reasonable price with a variety of options to pay. I will be a repeat customer.

Always diagnostically excellent. Fix the root of the issue not unnecessary stuff. Great attitude and helpful with whatever issues we are having. Trustworthy and the only place we want to have our cars worked on. From our newer vehicles to our older vehicles and even our Mercedes. Found a problem nobody else could with our sons car. Fixed it for $200. Spent thousands elsewhere before we found them. If they say its $200/15,00 they know what they are doing. Five stars but I would give them ten if I could.

I recently took my car to Ricky Jordan's Auto Repair Shop to have the AC checked and potentially fixed, but my experience with this shop was disappointing and frustrating. I dropped off my car, expecting a prompt and thorough diagnosis. However, it took two days before I received any update on my vehicle. When the customer service representative finally called, he first suggested that I should consider returning the car due to difficulties finding parts, as Saabs are no longer manufactured. This was an unexpected and unhelpful suggestion, as I was looking for a solution, not more problems. In addition, I had to pay them $148 to diagnose the issue, not to fix it. The representative further informed me that they did not have the time to look for the necessary parts and would be unable to make the repairs. This lack of effort and unwillingness to assist was extremely disheartening. To make matters worse, he then mentioned there was an issue with my brakes. When I inquired if they could work on the brakes, he said that the mechanic found the job too complicated and was unwilling to do the work. This level of service and the lack of commitment to helping customers left me highly dissatisfied. Given this experience, I would not recommend Ricky Jordan's Auto Repair Shop to anyone. The lack of professionalism and unwillingness to assist with even basic repairs is unacceptable. If you are looking for reliable and dedicated service, I suggest you look elsewhere.

Is Just a great place 😃 with professionals working on your vehicle. Great service and good attention to details. I highly recommend this place for repairs and diagnostics. Located on Veterans memorial highway Ricky Jordan Auto repair

My husband called to discuss options and timing to service my brakes; I arrived the following day and so happy our neighbors referred us to Ricky’s. The service took some time but they provided a detailed summary of my car’s “health” .. as I waited for service outside and worked (complimentary WiFi); the two gentlemen inside kept me abreast with updates and were great to talk to. Can’t recommend this place enough. Very impressed.

Our son was traveling late at night from Birmingham, Al to Macon, Ga when his truck began to overheat. We were in the South Pacific Ocean and couldn't do a thing. My son called a towing company and I searched the web and saw the reviews Ricky Jordan had and when the tow driver suggested Ricky, I knew we were in good hands. Once they began work on the truck I was updated on what needed to be done and Terry kept me posted as the repair went on. The water pump and belt needed changing and the guys got it done in a timely manner, 1 day to be exact. Being an aircraft mechanic for the #1 airline in the USA and being 5,600 miles away, I needed a #1 auto mechanic team to help me out. In my opinion, Terry and the rest of the team at Ricky Jordan Auto are the #1 auto maintenance team on the Westside of Atlanta and when you're in need of vehicle maintenance, you should take your vehicle to Ricky Jordan.