CSS Transportation in
Austell (GA)

A call for a tow instead I got the driver wanna be mechanic to tighten a battery cable up and charge me $78 after he left I went to go start my car. It didn’t work now. Now I have to get another towing company to have my vehicle towed to the dealership. I would never ever use this towing company again. If anyone out they’ll use CSS towing services please don’t.

Had to get my car get towed about 25 minutes from it’s destination for just about $165 and the tow got there in about 30-50min from when I called so good timing and decent price 👍 Good tow company

Kam was very helpful and kind. The service was swift, considering the circumstances.

They were very professional. Came very fast and took care of us. Found them on google I even asked for a card. Kooley the driver was 10/10

The tow truck guy came and was so nice and helpful! He made sure I knew when he was coming and he showed up on time. He took a look at my car and got it up on the tow and drove it away. Easy peasy! Thanks!

Kooley spotted us (from the southbound side) on I-285N (mile marker 14) as he was completing a tow and was heading home. He circled back & arrived asking if we needed help. (Note: this area of I-285 has NO interstate lighting). I had contacted AAA and had communication that a driver was in route. I was on a call with them when Kooley arrived. I thought he was the AAA driver and informed them the driver was there. Through countless communication with AAA, Kooley remained with us and advised what he could do. Finally, after 3 hours, AAA advised they had no driver available and that I had the option to use a personal service. Enough said; I immediately told Kooley we would use him. Within less than an hour, we were taken care of and headed home. I am so grateful for Kooley's arrival and patience to remain with us as I tried to navigate the process with AAA. I personally feel God sent him because otherwise we would have ended up stranded. THANK YOU SO MUCH KOOLEY!!!

My car was stuck in a low clearance parking garage with my back brakes seized up. I called my insurance, my fiancés insurance, Triple AAA. Each sent out a tow truck and couldn’t help. I called 2 more towing companies and they said they couldn’t help. CSS Transportation said they could get my car out and they delivered on that promise. The woman on the phone explained everything—when they could make it to me, what tools they would use, how I would pay and when. The process was seamless. No hidden fees. Clear communication. Professional service. I couldn’t recommend this company enough.

The driver was very polite and courteous, with a professional attitude, with great customer awareness and service. The dispatcher was very unprofessional, she displayed hostility towards the driver and then gave me call being overly aggressive towards me the customer as well. I listened very carefully and attentive to what she said and I didn’t interrupt. It left me with a very unpleasant feeling and questioning, do I ever want to use their services again.

My Chevy truck was stranded in my work parking garage for almost 4 days due to other service companies not communicating well and/or having the equipment required to get my truck out of the garage. I live hours away from the site where the truck was located, and was not able to physically be there to oversee the truck getting towed. The representative I spoke with was able to set realistic expectations, provide me with options, and an overall sense of confidence. My truck was safely towed to the destination and I was provided with constant communication to let me know all activities. I cannot express the peace of mind I had as a result of knowing this company was going to get the job done. STOP WASTING YOUR TIME AND CALL CSS IMMEDIATELY!

I got recommended CSS Transportation from the Marietta Toyota Service Center when I had a tire blowout on my way to a service appointment! CSS Transportation were very professional, prompt, and courteous. Both dispatch and driver were a delight to work with.

Not a customer and I'm glad I'm not... I only encountered one of their drivers on the road who was driving recklessly and disregarding others safety on the road. Reached out to this company to see how they were going to handle this situation after I explained in full detail of what transpired only for them to "thank" me for letting them know. Did I receive an apology for their employee's behavior who endangered myself and others on the road? Nope, nada, nothing... Be careful... I would never recommend this place of service based on the sole fact of how they handled the situation I had.

I was doing the speed limit when one of CSS's towing trucks came right up behind me. I sped up a little, and it *still* crept closer - it must have been two feet away from my back bumper, and we were going 45-50 miles per hour! I'm not exaggerating. TWO FEET BEHIND ME AT 45-50 MPH. This was not a highway; it was not a fast lane/passing lane. I couldn't believe it! It passed me (it looked like he was doing 55, maybe even 60 in a 45 zone) but I snapped pictures at a red light so I could report it. Also, those offensive womanizing mud flaps. Very unprofessional. Bad enough on a person's own truck, but on a company's? Main thing is, though, that driver risked my life and others' around us so he could drive his big truck, carrying a big Prime van, well above the legal speed limit. On surface streets, and in thick traffic at times. I will not be using this towing service.

CSS Transportation has been amazing! They are so friendly, and very professional. Getting your car towed anywhere is always a stressful process (that nobody wants to go through; but they streamlined the process so effortlessly. I would definitely recommend them to anyone!

My son's truck was towed here on 6/11 when he got arrested. Everyone was nice and it was an easy process unlike other impound lots I've delt with.I didn't get his name , the young man in the office. But he was very friendly and helpful. He does a great job. Also we ended having to get it towed to my home and it was reasonable and the you man dropping it off was great. Its a really big truck but he did great. Thank you

This company raised the price of the tow bill mid route because they had to use ramps to load my McLaren on the tow truck to help with the clearance of my vehicle. I called this company approximately at 1:00PM to schedule a tow for my 2016 McLaren 570s. That’s when I agreed to the price they verbally gave me over the phone to transport my vehicle from Motor Cars of Atlanta to Fast Lane Performance. The tow truck arrived to pick up my car on time. Mid way in route from the dealership to my shop Fast Lane Performance the dispatch lady called me to inform me the price increased $50 since my vehicle is a supercar and is low to the ground. It required the use of low profile ramps. The dispatcher threatened to impound my car if I did not pay the added fee on short notice. I believe it is unfair they knew the exact year, make, and model of my vehicle before picking up my vehicle and they still felt the need to charge me more because my car is low to the ground. My vehicle has stock wheels, stock sized tires, and stock suspension ride height. I was completely upfront with them. It’s not like my car is modified. Hopefully this review helps out next person. I’m in the automotive industry. Some automotive companies are more fair and honest than others. Unfortunately, there are companies like this one who are actually “out to get ya”. I would NEVER raise the price of a service I quoted for a customer if what they described to me is exactly what they had.

Kooley & Marques stopped me while I was stranded on the road. They spotted me from afar and couldn’t have come at a better time. I really appreciate their kindness of checking on people on the road. Great service and I recommend them to everyone in the metro Atlanta area

Fundamentals and attention to detail matter- THOMAS arrived precisely on-schedule and proceeded to assess the two needs for my TT RS. He made sure my tow hook was secure, and prepared the truck for winching the car up. He showed excellent attention to detail by adjusting the bed to allow my car’s nose to clear the articulated tailpiece. His use of excellent fundamentals was displayed in the ways he secured the car, snugged the chains, and stowed the excess so as not to mar the wheels or the body. His delivery at my shop was equally attentive, and he landed the car precisely where it needed to be for a weekend before the shop would open. I will keep this card in my car!

Kooley Koolin was a true blessing after my previous two tow trucks called from other companies either went to the wrong address or got a flat tire and cancelled my call. Kooley is a treasure and should get a raise.

Jeremy was great! He got to my vehicle quickly, he was very professional and he did an efficient job. He made the process of towing the car to my residence very pleasant despite the circumstances and maintained a positive attitude and great communication throughout. He definitely deserves a raise or some sort of accolade for his excellent service as good help is becoming more and more rare to find each day. Over all, five star encounter and I will be recommending to everyone I know that needs this service moving forward. Thank you, awesome job!

It's a breath of fresh air to meet someone that enjoys what they do. Jeremy, my tow operator, is that guy. He arrived on time in a clean rig (you can tell someone takes pride in their work by how clean their service vehicle is) with a smile on his face and a great attitude. He was very careful with my vehicle while loading it up, took pictures to document no damage before departing and left with the same smile on his face. I highly recommend CSS for all your towing needs. I locked their contact in my phone and I'll be checking with them first for business and personal tows in the future. Thank you CSS for caring and having professional operators with great attitudes!!

Great experience with Kooley & CSS Transportation. He called to confirm all info and helped me look for my tire in the dark!! I greatly appreciate the effort. I would recommend 10/10

Picked up and delivered timely. Open communication. Also sent pictures before pickup and after delivery. Definitely recommended! Thanks @kooley_koolin (ig)

Super fast service. I didn’t have a jack so I put in the request for a tire change at 12:09am. Kooley contacted me at 12:15am to say he was arriving. Tire was changed and I was on the road at 12:30am. You really can’t beat that at all. Thank you sir.

Greatly appreciated.. excellent communication .. sent pics and a video showing that it was properly handled.. couldn't have asked for more.. I'll definitely refer this company... thank you KOOLEY_KOOLIN & CSS TRANSPORTATION

So my battery died on my Buick Enclave late at night in Dallas, GA. We were stranded on the side of the road, middle of the night, temps around freezing, with my two kids and our pit puppy. The tow truck driver, Kooley_Koolin, arrived earlier than expected, which was very much appreciated! He rescued us then dropped my car off at the gate of the Service Center at Hardy Family Automotive Group. Thank You So Much for ALL you do and for rescuing my family! Also, a BIG Thank You to my insurance company, GEICO and the Roadside Assistance! It is WELL WORTH IT!

Great service! Trevon was fast, knowledgeable and very friendly. He took great care of the car. I would utilize their service again if the situation occurs. Thanks!

Kooley serviced me Thursday evening with professionalism, & southern courtesy tonight! I was just getting out of church! I drove my husband's small '98 Chevy tonight. He's teaching me how to drive a pickup. Well... The pickup gave up on me in the right lane, 0.2 miles from my church... The police & two of my friends came to try and jump the truck. After an hour and a half, I reached out to my Roadside assistance for a tow. The police pushed me safely around the corner, into a nearby apartment community. Shout-out to Officer Chavez! This is where Kooley provided stellar services to get me & my vehicle safely home!