Brown & Brown Certified Collision in
Winder (GA)

Great place to take your vehicle and highly recommended.

12/19/24 update my review is not fake as you claim mins ago. This is very true, valid, and honest review given the lack of service you provided to my father. You did charge him storage and admin fees and you had his vehicle almost a year and did zero work on it. We will not be silenced is not a threat it’s letting you know you cannot intimidate me like you try on others. I will tell the whole world if I can what crappy service you give. We live in America and have free speech and if you give crappy service we are allowed to give crappy reviews about it. It’s funny how every bad review you received your reply back is “not in your system” whoever is handling your admin and records is doing a crap job on top of charging admin fees then. Btw looking at Jammie Austin Brown’s fb page it does say Barrow County Sheriff’s Office; however, according to Judd she has never been employed there. If I could leave zero stars I would. The fact that they like to bully, harrass, and threat, and lie to anyone they do business with is horrible enough. Steer clear of this place. No, the lady who claims to work for the sheriffs department does not another lie to intimidate others. You cannot intimidate everyone and think it’s okay. We will not be silenced! Charging admin fees when you are a paint and body shop is ridiculous!

This is the best place in Barrow County, hands down, for any body work and paint. Scott and the crew fixed me up nicely after a minor accident which caused a bit of extensive damage along the right front quarter panel and headlight area. One place near where I live quoted way too high. I wanted a second opinion and I got one from Brown and Brown, and Scott and his amazing mechanical family took care of everything! My beloved Honda looks virtually brand new. Thanks again. Highly recommended, no matter where you live. It was well worth the drive to get er done at Brown and Brown.

This is the worse place of business I have came across in my life. The owners are rude, unprofessional, and prejudiced. I came in to inquire about a car for a friend in need. The man in front, claiming to own the business, looked and talked to us like we were nothing. Stay away if all is possible. No one with this type of attitude and manners, should not be dealing with the public. STAY AWAY BY ALL MEANS NECESSARY! Please

Mr. Brown was wonderful and prompt. Very respectful man.

Love these guys!! Great work! Highly recommended!!

ABSURDLY BAD customer service , if your vehicle does end up there , get your car out asap , they are greedy for storage fee, also they only want cash. Unless you like being treated DISRESPECTFULLY and being OVERCHARGED STAY AWAY!!!!!!

Awful customer service. The man we spoke with was very disrespectful during a hard time for me personally.

I would NEVER recommend this establishment. The owners are rude, bigoted, nasty, unprofessional and should be ashamed at how they treat people. Steer clear, I don’t care how desperate you are find some other place. Even the police wanted to help me when they made it harder.

I would advice everyone that have an accident never to take their cars to that shop, those people are rude and they never ever answers their phone. I wish there was a 0 star I would have given them that. They don't deserve a star.

I have nothing but great things to say about my experience with Brown and Brown. I've read the reviews and I don't agree with the negative comments. I've been in constant contact with this company and they were very transparent with me every step of the way. When I had an issue or questions they answered with integrity and transparency. My vehicle looks like new. I highly recommend Brown and Brown customs in Winder Ga. If I could give them a 10 instead of 5 it's well deserved Thank you

I highly recommend brown and brown. My family and I have used them over the years for repair work. Unfortunately My truck has had to be fixed about four or five times due wrecks or someone striking my vehicle. Each time they fix it. On occasions the wait time has been a little longer but working on the field where I see car repairs done every day I know that it is back ordered parts. Recently I have even seen a truck get totaled just bc the seat belt part was no longer made for a certain vehicle. To put it into perspective I have a fleet vehicle at a dealership due to a dead rat in it. It has been there over three weeks and they were just able to get to it. It is not the dealership fault as again I know parts and labor issues cause delays. There has been times where Jammie her self has advocated for us by dealing with insurance carriers. I have even had situation with my mom’s car. The vehicle as safe to drive but the parts where on back order so Jamie ordered the parts. After five or so weeks the parts came in and they fixed the vehicle in four days. Again I am very appreciative of Brown and Brown. In my experience I have seen numerous questionable body shops. I have the utmost respect for brown and brown. Thanks Gregg

After getting the run around for the last 9 months we went today to pick it up knowing it was not done and she threatened and called sheriff on us. The rudest and worst customer service I have ever experienced and no you will not save money or time with them like they try to tell you. Fair warning DO NOT USE THEM to tow or fix your vehicle. Worst nightmare.

(SHES TRYING TO THREATEN ME TO REMOVE A REVIEW BASED ON MY EXPERIENCE ) based on your lack of professionalism because you don’t send a text message to threaten anyone to remove a review and then start posting my business that you don’t know anything about , I could care less who you work for which I doubt (because if you were smart you wouldn’t text him to try to text me a threat you sent ) did the department you claim to work for tell you to do that ? telling me I’m gonna get a warrant over a review is hilarious please try it !, saying the officer who was with me went over any protocol is another flat lie because she (the police officer) was the one who suggested I go and see if I can retrieve the car since we came to your shop together and she knew you knew that ! She offered to walk over there with me and she did because she actually was trying to help ! me trying to “illegally retrieve the vehicle” asking you for solutions is not “trying to illegally retrieve the vehicle” I called the dealership where he works and where he purchased his own car and they told me to not waste my time WITH YOU because they heard you loud and clear say if its not here on my screen right now in the state system you won’t give it to me ,so we decided to not deal with the headache and wait until he can get it out if I needed his permission he was only a phone call away and I would of got it out the next day don’t you think? I would of took that route if it was easy but you kept making up excuses , I know there’s regulations that need to be followed and you can’t give me a car that’s under someone else’s name , so why would I force that? posting the receipt does what exactly ? I know he paid 415 so my question is … why tell me it was gonna be 400 the very following day(2 days ) and I asked you if more fees would accumulate after day 2 and you said yes ! You said everyday you have to send paperwork to 3 different addresses at 30$ each time you send it to each address, and then the additional cost of storage if one day costed 215 , and the next day was 415 that’s 200 dollars right and you told me that after a few days it would be listed as abandoned ! his car was impounded since Sunday and he didn’t get it until Friday , so all those fees you mentioned that accumulate daily where were they when he picked up the car? You were intentionally just trying to make the situation worse for me for no reason at all only because you’re just not a good person . had a terrible experience with this business , not even sure how a business could conduct itself in such a manner , i came here with someone to get a car out of the tow yard , it was registered under the other persons name , so i had to have them with me. they had to turn themselves in for something that happened TO ME the night before but we decided to atleast get the car out so i can use it for transportation for my 2 toddlers, we called prior to going and she gave us the amount when he got in the store she told us she only took cash ( a lie so we could leave to get cash out ) so when we went to the store next door she took it upon herself to call the police and let them know the person was in the car apparently she works with the department (understandable right) after the person got arrested in front of her she proceeded to say well i cant give you the car anymore since hes not here knowing she had just called the police intentionally to keep the car and accumulate more fees, i told her i could get added as the registered owner and she still came up with more excuses saying if it doesn't show up on my screen right here right now i wont give it to you and she told me it would be an additional 200 a day which was another lie , then began to say that an hour before us coming she received a call about what happened to me and she sympathizes for me in the most oblivious tone , an absolutely disgusting woman of course she would work in a business like this , cause no one anywhere would ever tolerate that kind of garbage of a person ,

Unprofessional and unethical to say the least. You should NOT be texting your customers AFTER the payment has been made and car has been released, to threaten them over a review. You would expect more from someone working for the police department.

If I could leave a 1 star I would , the lady at the front who says she is the owner is very condescending. Not only do you not know how to handle business properly but to mock others in situations that they are in is very unprofessional and very sadistic of you . I understand there is a certain protocol on how to handle certain situations but all you did was give someone a hard time when they did not choose to be towed by your business . Aside from that to not only threaten to have someone arrested for leaving an honest review about their personal experience you go ahead and put their personal business out there as well as if it is your place to do so. I would not recommend this business to anyone and if you are assisted by them it is very unfortunate . I will also be making a report to the BBB about this situation .

My Toyota has not been repaired since August, and I have been perfunctorily waiting for spare parts. When I called, I almost left voice messages.

They operate a towing service that refuses to answer their phones, never empties their voicemail so you just get a message saying it is full and can’t leave a message, they lied to my insurance company claiming they have tried contacting me when they haven’t and they have been holding my car hostage for 3 months at this point.

Had them put take 11 decals off and put new ones on my truck I did a great job with no issues and at a great rate! Will be reusing them to seal/paint my truck roof as well

I had the misfortune to have them tow my fiance's Explorer. After it arrived, it had a leak from a hole in the transmission pan that WAS NOT there before being towed. How I know is that I was underneath the vehicle the week before doing some routine maintenance on it. If 1 and 1 makes 2, then another company is surely for you. ✌️

I had the unfortunate experience of having them tow my wifes vehicle because they were on county call when she had an accident. I didnt get a choice on using them. I arrived and the driver/owner had begun to load the vehicle. I told him that I wanted it taken to a certain body shop. He informed me that he owned a body shop and could take care of the repairs. I told him that I did a lot of business with this other body shop and I wanted it taken there. Then, his attitude completely changed. He began to tell me that in order for me to get him to do that I would have to pay him in cash and that the towing bill was going to be very large due to "regulations surrounding the what he had to do to tow the vehicle, so better let the insurance take care of it." I have been a diesel tech my entire life and that is completely absurd. I know multiple drivers and wrecker companies and this is an out and out lie. It was apparent that since I wasn't going to let him do the body work that he was going to do everything on his power to make the bill as much as possible. The tow and 2 days storage before the insurance company came and picked it up for repairs was 1600.00. this was a basic recovery from the median and a non roll over crash with a 7 mile tow. That is completely outrageous. Of course I had no choice since there were called by the sheriff's department. I would never in use them for anything and would never wish their service upon anyone.

I took my car to Brown and Brown last year and I liked it so much that I brought it back this year as well. They do Quality work always making it look better than It looked before any accident.

An accident put our car into the care of Brown & Brown. They did a fantastic job putting our car back together. Very friendly and informative. They do all the fight with insurance companies. A company that fights for you and your needs.

DO NOT TRUST THESE GUYS! Had my dads camaro and agreed for my dad to pay them payments over time, my dad passed away and Scott told me my dad paid very little. After finding bank statements my dad has paid over $10,000 and they did not do a single thing to the car and actually stole the front windshield. On top of that wanted me to pay an extra $1500 to get the car back. Special place in hell for you mr brown, and karma awaits you

Fixed my car beautifuly after I was in an accident! Highly recommend if you need auto body work.

A very reliable company & good services. Me & my family are very fortunate to be serviced by them in terms of car trouble, customation, refixing and emergency on the road for many years now, very well knowledge in dealing with insurances issues, good explaining everything on cons & pros. Great owner & worker they have.

Our car looks and drives like nothing happened to it and when we couldn't come pick it up during their regular hours they gladly met us after hours. They were honest and up front about everything they did. I'd rather have not had an accident but dealing with Brown and Brown was a great experience.