What clients say about AutoZone Auto Parts in Pace (FL)
Went there today because my tag lights were out. Gunner helped me find the right bulbs for my van and even installed them for me. He was such a great help! Definitely grateful for how easy and quick everything was.
I love going to AutoZone. Especially when there are great people who work there, like Gunner and Jacob. They helped me out tons. If you want a good auto parts store, you go to AutoZone. You want a GREAT auto parts store, you go to THIS AutoZone.
Had an amazing experience at this AutoZone thanks to Chandler and Chad. My car battery died literally one day after the one-year warranty expired. Another location told me there was nothing they could do, but Chandler and Chad understood my situation and went above and beyond to help me out. They came outside in 100° heat, replaced the battery quickly, and had me back on the road in less than five minutes. They were super friendly, professional, and didn’t complain once. Huge thanks to them for turning a stressful situation into a positive one!
Amazing customer service. I talked with Jackson today and he was so polite and helpful. He walked with me to my car to check something out, and then was quick to find what he thought might fix it in the store. I was so appreciative of his kindness and help today! He was even quick to recommend an auto shop nearby if the problem consisted. Thanks a bunch!
Outstanding customer service!!! Very respectful and diligent workers, Mr chandler J directed me right to what I was looking in store. Also preformed a battery change for me in no time at all.
Very well done!!!
The staff is always fantastic today. I had windshield wipers and windshield fluid put in my car and on my car by the nicest gentleman. Always go to AutoZone, especially the one right here in.
AutoZone has always been the best parts store in my opinion. A lot of the others treat a shade-tree mechanic like myself, as if I don't really know what I'm doing. Or they constantly try to upsell me, even when I come prepared with specific part numbers and brands. Not AutoZone. They get me what I need, show me the options if I need them, and if I have any questions they can answer they aren't condescending when answering them. It's rare that they don't have what I need and will usually offer suggestions on where to find what I'm looking for if not in stock. I only wish they had a little better car radio section. It has been downsized over the last few years. Overall, I recommend these stores and the one on Davis Hwy in Pensacola out of all the places locally. This is at both the Pace and Milton, FL stores.
Excellent customer service as I bought a new battery for my 5th wheel. Young man was pleasant and helpful as I wanted to upgrade to a larger capacity battery. Highly recommend this location of Auto Zone.
Jack assisted me with my vehicles issues. He gave me the best friendly service Ive ever experienced at any auto parts store. He was very professional, highly intelligent, kind and knowledgeable. I am new to state of Fl. I will continue business here 100% so. Thank you Mr. Jack!
Jacob F was/is the most knowledgeable associate I have ever had the pleasure of coming in contact with. Went far out of his way to ensure my vehicle was not only up to par, but went well and beyond. There is no other place I will ever go to get this kind of service. 11/10!! This is what customers deserve. Give this man a promotion and raise ASAP! Thank you so much. If you want someone to truly care, Jacob is the one bar none. I will be returning and only if I know he will be working on my vehicle. Thank you again so professional, caring, and a pleasure to speak with.
I would like to give a shout out and a HUGE thank you to Timothy! I was in need of a bulb for my headlight but with all the options offered I was overwhelmed. Timothy not only helped me with choosing the right bulb/bulb color, but also offered to install it for me! Even changed the other side so they would be of equal brightness. He truly went above and beyond- Thank you Timothy!
1st they didn't have my battery. They called another store whom said they had it. Drove over to other auto zone. Guy there was not interested in me getting a battery he actually walked away. No professional at all.
Other guy came and helped me and also looked up another place but I got the battery which wasn't as good as one I wanted but I needed it to go to work.
What a day
I went in here to find several items which they didn’t have. I did find floor mats that we thought we could use for our RV but wasn’t sure so we asked a male worker who completely ignored my question about whether it would fit a Ford 450 Heavy Duty Class C motor home? Probably the rudest person I have ever dealt with. I’ve been going to Auto Zone for decades but I will be staying away from this one in Pace except to return the mats that wouldn’t fit our motor home. Hopefully it’s just this store. I guess maybe he was having a bad day? I don’t know but never again!
Excellent service...Chandler(?) Went above and beyond. He replaced my battery in my car for me and never even got upset when it became more of a challenge for him due to the kind of set up it is. He is a huge asset to your company. I have always gone to this store but today he made me glad that I do. Thank you so much for all the help and great customer service!
Teenager sold me the wrong rear wiper blade. Didn’t realize it because I have been sick and working 12 hour shifts. When I finally got around to putting the wiper blades on it was past the time allowed for returns. Got told by a lady that that was the correct blade, asked for assistance to help put it on, she refused. I put the blade on the counter and left. IT WAS THE WRONG BLADE!!!!!
****UPDATE***** Late in updating, AutoZone reached out to me and resolved my issue! Chandler was awesome installing the correct blade! THANK YOU!
Love this store! The staff is patient and very helpful. They never let me walk out without getting an idea of my project and making sure I have everything I could need to get the job done. Especially Teressa and Chad, they are so sweet and really know how to care for their customers!
I had the best experience here today at store number 4888 on Highway 90 in Pace. I needed a new battery. Before
It was changed, Jacob checked to see if it was still covered under warranty, which it was. He put in the new battery. He changed out my back windshield wiper. He also was willingly to check my power steering fluid. Turns out I have electric steering, but he let me return the power steering fluid. He was patient and worked in the heat and humidity. He was very knowledgeable and kind.
Richard W went above and beyond to help me today. I had a huge screw in my tire and took out the screw and plugged my tire for me. He didn’t have to do that for me. I wouldn’t even know where to begin. Richard W was very professional and knowledgeable. I would highly recommend this store over any other auto parts store in pace.
Didn't catch workers name but he was very rude. Didn't want to help us out at all or even look up a part for us. Not a great experience!! It's a shame because we like going to the one in Milton across from emerald sands and get great service there.
They are great. They know their jobs. I am redoing a 1995 Chevy Pickup. If they don't have the part they told me where to look for it. Fast service, good, price, and you can order on line and pick it up at store ( don't need to worry about it getting stolen off your front porch). Easy getting in and out of parking lot.
I went to the store to purchase a new 10amp fuse, and the price came out to be $4.80 after tax. I had $4.00 in cash on me (not wanting to put 80 cents on my card), I told the sales associate (Deavon, Cashier #3) that I was going to grab 80 cents from my car. He told me to not worry about it, and grabbed a dollar out of his own wallet - paying the difference for me. Friendliest, helpfulness, and best "in person" customer service I've had in a long time. 10/10.
Excellent service , very honest help. These guys go the extra mile and will even lend a hand , not an arm and leg but a hand when it comes to connecting a battery or helping with bulbs. Very clean store and well organized, make sure to take advantage of the rewards program.
Website
