This rating is based on customer reviews, inventory size, pricing, and service quality
For Tow Heros in Pace, FL, reviews skew highly positive: fast ETAs, constant updates, careful handling, and professional, friendly drivers (notably Robert, Josh, Tyler, Shaun). Pricing is often called fair or even great. Outliers mention poor phone etiquette, an expensive per-mile quote, and one allegation of unsafe behavior. Reviews don’t address inventory, yard organization, or finding parts. Overall score: 95/100. Best for fast, reliable service with short waits and strong customer care, though a small risk of inconsistent phone/service interactions exists.
They're service was very quick. Josh was amazing. Used tow truck services in the past. But none of them compares to the services I received from this company. My water pump went out on me right by the special force, right in the middle of Crestview 5oclock traffic. And Josh came through right in time!
2025 Chevy Equinox dead as a doornail, wouldn’t even unlock. We tried to jump it but it would not budge. GM assistance sent Tow Heroes out and I couldn’t have asked for better service. We really didn’t want the car to be drug out of the driveway so they could put it on a flatbed. Ed was persistent and was able to get it to run and put it in gear and it would move about 2 feet then stop. He stopped and started all the way down the driveway. He still needed it out further in the street so I sat in the car to keep it in neutral and he literally pushed it multiple times to get it in a position where he could try to drive it up if it would run long enough. We both crossed our fingers and prayed it would.
Amazingly, it did. He was off to the dealership after letting me know that he would make sure they knew it was there so that they could get started on the diagnostics.
I really appreciate Ed’s extra effort and I wish I had thought to tip him. Next time I’m in Pace, I’ll have to drop something off. Nice guy!
Imagine you are a visitor from another state. You get into your car and nothing works. The key won't turn in the ignition, the steering wheel is frozen, nothing will move. You have had a long and incredibly stressful day and now your very last nerve is shot.
And Ed from Tow Heroes arrives, quickly and as promised. He grabs the steering wheel and the key and gives a yank and voila! The stupid thing starts right up. Definitely my hero. Ed, you are a gem. If you ever need the services of a towing service, don't hesitate to call the Heroes!
Catastrophic blowout required a Sunday tow. AAA sent in Tow Heros driver Robert to save the day. Good communication of location and timing. Quick and easy, no additional damages, dropped off exactly as requested. Robert was friendly and professional.
Excellent service from Tow Heros.
Driver Josh arrived quickly, was friendly and very professional. He handled my vehicle with care and delivered it safely and smoothly.
Highly recommend Tow Heros for reliable and professional service.
Robert was quick to respond and very helpful with all the details of my 640i drop off. I received pictures and calls to assure me my vehicle was were I planned it to be and safe.
I want to give a shout out to Tyler. He’s the most professional, courteous young man he goes above and beyond to make sure the job is done and it’s done right I don’t know what he makes but he doesn’t make what he’s worth because he is worth 1 million bucks, he always comes to our rescue no matter where we’re at. He never tells us no and it’s always at a speedy and timely, with a big smile! I strongly recommend Tow Hero’s
I want to thank Tyler he is always in the right place at the right time very professional very courteous willing to go out of his way to get the job done I think he deserves a raise he is the sweetest most polite young man I have ever met
My wife's vehicle broke down on the way home from church, so I decided to use my roadside assistance through my insurance. Tow Heros was dispatched via Farm Bureau Ins and was spot on. Tow Heros responded very quickly, by way of texts through the insurance company. Shortly after an estimated arrival time was text to me, Josh called and verified my location, my need/request, and informed me that he was in route. When he arrived, I introduced myself, then he got right to work. He delivered my vehicle and placed it right where I had requested it be located.
Josh's knowledge and professionalism speak very highly of him and Tow Heros! Josh's truck was clean and organized well displaying a very good image both for himself and his company.
I am very pleased with my experience with Tow Heros and with Josh.
Professionalism is out the window. Hung up on me when asking for a quote, and sent me to voicemail after, leaving me to find a more reliable and friendly tow service in Pace. Additionally, their replies to negative reviews like this makes the owner look even more unfriendly, unprofessional and downright immature. Tow elsewhere with someone who actually respects you.
Quote was outrageous, every other place I called has a significantly lower rate per mile, and they actually respond to you.
Tyler was our driver and I have to say it was one of the best tow experiences we've had. He was super friendly and very helpful. Got to us in only 30 mins. An hour and a half sooner than what we were told. If I ever need a tow again, they'll definitely be my go to.
Robert was excellent! He communicated with us the entire time, from estimated wait time to arrival and drop off which was very quick. He was so helpful and extremely courteous and professional. I highly recommend Tow Heroes and will request their services again!
Robert did a really good job keeping me updated on his arrival without me pestering him once. His work was of great quality and swiftness, and frankly for a bad turn of events it was nice to have it handled professionally as well as courteously to ease the stress of being broken down in the first place. Safety was in mind at all points and it’s time to get this guy some lunch.
Driver was insanely responsive east transaction showed up quickly. Well spoken kind and all the right questions! Was clean and put together! tow Heros hands down.
Thankful for Tyler tonight. Excellent experience and thankful for the quick pick up! After flying back into VPS this wasn’t how thought my night would go but he got my daughter and I safely to the garage in Navarre.
I had a great experience with Tow Heros! Tyler, my tow driver , handled everything with professionalism and proven experience! He called on his way to me on the side of the road with a completely blown tire to ensure he knew my location. He arrived in 15 minutes or less at night! Once he arrived he loaded & secured my car and we were on our way very quickly. My car needed to be towed a little over 75 miles and I was relieved to have a personable driver to talk with along the way! Tyler and Tow Heros really saved what could have been a disasters kind of day and it was a good experience all the way around! I definitely recommend them!
My experience with Robert was a 10. He is very pleasant, knowledgeable, and caring of my plight. I videoed my van leaving and was most comfortable because of him. Thank you, Tow Heros!
Thank you, Robert! CH
Robert came to my rescue and I couldn’t be anymore grateful. My insurance provider sent out another company first , Who kept extending the time and not communicating with me. .Robert was my hero tonight. I also called Geico and let them know how satisfying I was.
Had service via AAA and our driver went through extra mile by taking the time to give us advice on what the say to the repair shop (who we also love) when he realized our issue wasn’t as big as we had thought. He was also thoroughly communicative about how long it would take to get to us with multiple updates. 10/10 service.
I was given Tow Heros from Progressive. They came within 30 minutes! Robert was my driver and he was very friendly and professional. Great communication and would definitely recommend!
Robert was great!! He was very attentive. He called me to give me an estimate of his arrival time because he had a previous stop. He also called me after that stop to let me know he would arrive in 30 minutes. He arrived in 24 minutes. He was very polite. He has a great personality! He’s very knowledgeable about many things. I enjoyed the interaction with him.
We had a fried ECM in my wife’s car so it was totally inoperable. Tow Hero’s was able to get to our house within the hour to tow it to the dealership. Robert was great, fast, and really fun to talk to. He made having car issues suck a little less. Thanks Robert for your professionalism and bringing a smile to our faces!
Robert was extremely timely, efficient, respectful, and helpful! He maintained great communication and made sure my car got to the repair shop safe and sound. We really appreciated his speed, friendliness, and overall job efficiency!
It was a greqt experience driver was exceptionally nice and helpful I wish all of the se tow truck drivers I have encountered in the past were as nice as this one and very helpful I would say Beyond expectation.
Would reccomend services 10/10. Got my vehicle to the shop quickly and most importantly safely. Driver was reachable and communicative. Nice to have some good in a bad situation.
Warning do not use this company. I’m on the interstate and this big tow truck pulls on side of me shooting me the middle finger telling me to pull over when I asked him why he told me that I did not let him pass. This guy seems irate and I would never use this service
Had to have my vehicle towed for the first time (twice in the same day) and these guys were awesome. Tyler was very professional and helpful in the process… prompt response and in getting the job done. Would definitely recommend.
After 7 pm on 4/7/25 my Ford FX4 truck stopped off Nine Mile Road. I placed a tow on my insurance app and was called by Shaun the tow truck guy. Shaun keep us informed by texting and calling before arriving to safe the day. He checked our battery levels to find that the battery was is great condition. Therefore there was something else wrong with the truck not cracking. Tow Heroes towed us back home in enough time to watch the final quarter of the NCAA tournament. This truly made our night. Shaun was extremely professional explaining the entire process of hooking up the truck to where to place it in the driveway. We were very impressed with there services. Will definitely request them if needed in the future 5 star service!
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