This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for City Towing LLC/Big City Towing in West Palm Beach, FL trend negative. A few praise helpful, professional staff and clear paperwork, but most report rude front-desk conduct, poor communication, early closing, and high, cash‑only storage fees with surprise charges. Complaints include canceled contracts, tire/vehicle damage, and missing items; cleanliness is criticized. Little info on inventory, yard organization, ease of finding parts, or wait times, so uncertainty remains. Overall: 33/100. Expect variable customer service; confirm pricing and hours first.
Address:
601 Industrial St, Lake Worth Beach, FL, United States
What clients say about City Towing LLC/Big City Towing in West Palm Beach (FL)
The worst place, it's disgusting, the service is terrible. They charged me $733 for the three days my car was there. They're awful. The place is terrible and the customer service is terrible too.
I must say, as a former driver in this field, this company definitely has it together! Thank you Ashley for your professional help yesterday with my sons car. Much appreciated
Worst place you can ever have your car towed by . Never mentioned any extra charges and only accept cash . Bad customer service and reeks of cigarettes. By any means necessary avoid this company
They were extremely respectful and very helpful with the paperwork I think it was the owner whom helped us. He explained everything to sign so our insurance company could go directly to them. The ratings are low but people don't realize how busy towing companies are in Palm Beach county I respect them very much!!!!
I was with my friend when he called. He was going to meet them at their building with the title owner and all he wanted to know was the cost of the retrieval and the front desk lady immediately gave attitude. "You're not the owner I don't have to speak with you" *click* twice in a row. We will be making a complaint to the commissioner
The ladies in the office were very pleasant " I went there with a positive attitude". Although the situation sucked the owner Charlie went out of his way to help me get my car started and on the road again even helped me find a tire to replace the one that popped. Best experience I've ever had with a tow company!
Website
