You have to make an appointment because they fill quickly. Service was fast and clean for both my wife's and my car. Price was lower than the popular oil change places.
Hugo was great! He was a pleasure to work with and was eager to address any concerns or questions I had. I do wish he had more practical knowledge of cars. But I am being very critical (perhaps even unfair). Despite this unfair critique, he was eager to talk to the mechanics and get the questions answered quickly. Price tag was great (in terms of a dealership) and the car was in great shape. I certainly would do business with them again.
This is a great place to purchase a car. My experience was was pleasant, they got me financed easily, the car is very clean, the car is just as the advertisement described it. I am enjoying driving my 2016 Sonata. Thank you Huggo for all your help in making this a smooth transaction.
I've had some very negative car dealership experiences before, but I'm happy to leave a 5-star for United Auto Group. They were very easy to deal with and very straight forward with the purchasing process. They also helped sort out some issues with the RMV after our purchase. Shoutout to Hugo from sales for being very helpful and pleasant to work with, thanks again!
Very good people and a very well ran business, i’ve been going up for 2 years (since i’ve bought my car from there) whenever I need something fixed on my car and i’m an hour away. They are very friendly and super willing to work with you,
I had a great experience at United Auto Group. I am really loving the car I found there and the condition it’s in for its age is pretty amazing. Walking around their lot while paperwork was being put together you could see that they really do have great quality used cars. We knew that in the future, anytime we would need a car, we would be going back to United Auto Group. The service we received was amazing as well. Rick was great, very personable and informative. Gave me all the information I would need. The whole process was very quick and smooth. And now I have a great car I know will be reliable. Highly recommend, I know where I’m going anytime I need a car from now on.
I recently purchased a car with this auto group in May and at the time things were OK. Once the sale was completed the car was sending me error messages about the brake fluid, I took the car back and they assured that everything was fine. Fast forward two months later the entire brake line completely gave out and the caliper chewed through the brakes leaving me left to spend over 2k to repair. The dealership mentioned that the car had been sending this error when it reached 40k miles and I acquired it from them when it was 59k. I feel had they actually inspected the car instead of just topping the fluid off I would not have run into this issue at all. Note to self - buying a used car from a small dealership always comes with a price.
The staff here are so great! Ive had my car taken care of for the last several years. They are quick and efficient. I’ve needed some help during my son’s chemo treatment and they were great about working out a payment plan to help me out. They made sure I had a safe reliable vehicle when it really mattered! Very friendly and helpful. It’s owned and operated by a great family.
This is by far one of the best family owned, and run businesses in Putnam. Friendly and fast service. They don’t over sell you. Fast and efficient work. I’ve never had a problem here and have brought my Chevy for the last 4 years.
Just wanted to say I had an awesome experience buying a vehicle. Rick did an excellent job from the start of the process to the end when it was all said and done. I'm extremely happy with the 2016 Honda accord sport that I purchased from them.i had a few concerns when I took it for a test drive, when I got back and let Rick know he immediately wrote it down and it was checked out the next day. I extremely like the family owned atmosphere there, very laid back and they don't rush you into something they you don't want. They let you look around and make your own choice, like Rick said if I had a question he would be at his desk to just go see him. I would definitely recommend people to check them out and give them a shot!!! Thanks Rick and united auto group for selling me a clean reliable car that is in great shape!!!
Absolutely the best experience I have ever had with a new or used car dealer. I am a former "Speed Shop" and Auto parts store owner. I have many muscle cars and do "frame up" restorations. Hugo was straight forward,honest and followed through on every detail! I cannot say enough to express my gratitude and pleasure. Thank you,Hugo P.S. I am a very critical person and rarely extend myself in this manner.
Came in looking to see what my options were. Left with a nice car that fits me and into my budget. Huggo was very patient and efficient during my process. I definitely recommend and would come back in the future!
Staff was audibly swearing throughout my long wait time. Staff did not care to listen to or help me with my service needs. They seem too stressed with other problems and did not want to put in any extra effort to explain the services done to my car by the technician and actually help me take care of my car. I had to fix things by myself that were not taken care of even though I addressed it.
I had to get my car paint touched up from a few deep scratches I had from an incident over the winter and they did an amazing job! I’m very OCD and I couldn’t even tell they had worked on it. It looked like a brand new plant job. Never mind the job being pristine, they were very quick with the job! Highly recommend
Bought a car from here about a year ago and have had them service it since the sale. Have not had any issues and the staff always keeps me informed when they're working on it or if it may need something they let me know and gave me a quote to approve before performing the work... Great customer service and experience. I highly recommend!
Great place! Brought my car in because I was severely overdue for an oil change and my brakes were shot. It was very easy to book online and didn't have to wait weeks for an appointment. The staff was very friendly and informative without being pushy and upselling which I really appreciate as a woman who doesn't know much about cars who often gets taken advantage of at other auto shops. I really appreciate Matt in the service department keeping me up to date and giving me all the info I needed and more. Service was also very fast compared to other places I have gone and the prices were very good. I will definitely be going back for all future maintenance.
I brought my car in for a tire replacement after a low tire pressure warning, and the team seemed friendly, offering a fair price. However, the low tire pressure sensor issue wasn't resolved. Later, I received a "stop driving now" warning, and despite asking the shop to thoroughly inspect the hybrid drivetrain and car as a whole, they dismissed my concerns, attributing it to the tire pressure light. I had to argue with them to please check. Well they told me they inspected it and all was good. I paid $50 to fix the sensor, and drove off. Then on the highway I received the same “stop driving now” warning, except this time my car forcibly decelerated and I almost had a serious accident due to the unresolved issue. Another shop confirmed that the drivetrain and transmission were the real problems. United Auto shop was negligent, dismissive, and unprofessional, with the boss screaming at employees. This experience brought my review down to 2 stars. If you need something simple like a tire rotation, you should be fine, but if you’re looking to resolve a potentially more serious problem, do not go here, especially if you’re a woman. Completely hand-waived my concerns away and could have gotten me killed. Should have trusted my gut.
I had a great experience with UAG. They were easy to work with, and the vehicle I was looking for was reasonably priced. There was no up selling or nonsense. There was one small issue with the vehicle which they agreed to fix at no charge, and scheduled an appointment with their service department immediately to address it. They handled registration and their doc fees were pretty standard, no additional fees or hidden fees, straightforward. Would recommend.
Huggo and his team were great to work with the entire process of choosing and buying our car. We loved that we were able to look around the lot without having every sales person running at us and trying to push on us purchasing any vehicles. The entire experience was super comfortable and easy. We would definitely come back for any future car needs!
Totally Exceeded my expectations. bought my daugher a late model jeep with ultra low miles... 2010 with only 35k! Hugo was easy to deal with for the sale but it had a few issues in the days after (due to sitting and not being driven much)....Matt in service took care of every issue with no problem. HIGHLY RECOMMEND UNITED! AND RECOMENDATIONS FROM ME ARE NOT EASY TO GET!
I recently purchased a vehicle for my business from United Auto, the staff was polite and informative. They even registered the vehicle for me. I highly recommend this dealership especially because of the easy going friendly environment.
I’m very happy, I just got an Audi, that’s the second car I buy with them. I got a BMW 3 years ago. I trust United Auto Group and I recommend them to all my friends and family. They have a wide variety of cars for everyone budget.
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