Valenti Chrysler Dodge Jeep Ram in
Mystic (CT)

This had to be one the best buying experiences ever. Absolutely no pressure from start to finish. No high pressure. No up sell. Very fair offer for my Trade. Explained my options for extras but let me choose. Can’t speak highly enough about them. If you are in the market for a vehicle it’s worth the trip!!

From start to finish everyone was incredible. I am a customer for life! I got the exact vehicle I was looking for and for an amazing price. Thank you Jason, Aaron and Chris for making my buying experience so enjoyable!

I have a Gran Cherokee that had an intermittent problem that required dealership level care. This required rather extensive diagnosis and also some creative ways to repair. Mostly because of the availability of parts. Even though my situation was pretty bleak they were able to make the repair. And even though the outlook could have been bad, the service was good. And appreciated.

I just purchased my leased vehicle from Valenti today, and the experience was excellent from start to finish. The financing office was professional and knowledgeable, working hard to secure the best deal available for me. The sales team was equally outstanding. A special thank you to David Coley—if you’re in the market for a vehicle, I highly recommend requesting him by name. Chris in financing finalized everything smoothly, and his customer service was truly top-notch. Highly recommend Valenti for a seamless and professional car-buying experience.

I had a great experience with Valenti. The staff was professional, patient, and compassionate following the total loss of my previous car. They made the process smooth and made sure I felt supported and informed every step of the way!

The service department has changed from the past few years. It wasn’t a great experience recently. Went in for one issue and got a list of things they said I needed done (much of it was suggested as per mileage). Didn’t look into warranties on materials that were previously purchased - had I not asked and pressed, I would have paid double. Said diagnostics would cost $170 and I mentioned how I never have been charged for that with my repairs in the past few years. He said “the old team probably put it on the back end of your receipt where you didn’t notice probably but you def were charged.” I asked for said receipts because that makes the old team look like they were trying to be sneaky and I just don’t believe that - they did NOT have that diagnostics charge. Suggesting the old team jut hid it on the back end of my receipt was not a classy moment for him. Took 5 days with minimal updates and the front desk man said “I don’t know what is going on with your car as you weren’t working with me” is not really a good answer or “I don’t know what to tell you on that” when asked questions. No offer of rentals since it was delayed by 4 days but a comment of “we don’t have rentals right now” when I pressed. A separate gentleman did see the frustration and how I was being pushed out and out and offered a free oil change for this. I do appreciate that and that was sincerely a wonderful customer service moment. However, I do miss the old team very much. I wish I knew where they went. I don’t know that I will return, respectfully. The sales department has always been nothing short of wonderful. The service department has changed drastically.

Five star experience at Valenti Jeep in Mystic! Aaiden was fantastic to work with professional, honest, and zero pressure from start to finish. He sent walk-around videos and plenty of pictures ahead of time, which made the process so much easier and helped me feel super comfortable and confident before even stepping into the dealership. He was responsive, knowledgeable, and made the whole purchase smooth and stress-free. If you’re shopping at Valenti Jeep, definitely ask for Aaiden. Highly recommend!

Jason and Chris at Valenti Chrysler, Dodge, and Ram were very professional and helpful getting me into a very nice truck. I highly recommend doing business with them and look forward to going back in the future!

Aiden was terrific. Great truck, right price, quick turn around, their AI chatbot was ever terrific scheduling a time to test drive the truck. Thank you Aiden and Valenti for a great experience! Highly recommend and will send others your way!

I bought a used vehicle from this Valenti dealership. This was definitely a good experience. They were very straightforward, no pressure, extremely helpful post-sale, and just a pleasure to buy from. My experience with Valenti was 100% perfect from start to finish.

Rob D. helped me with trading in my jeep for a bigger vehicle to make commuting easier. He made everything smooth and was able to negotiate to what I was comfortable with paying. I’d make the hike from NH again to get a car from him!

I had electrical problems with my 2012 Grand Cherokee, that were intermittently causing reliability issues. The technician assigned was highly qualified, found that part of the problem was "rodent intrusion"...also known as mice building a mouse apartment complex in my dashboard, complete with beds, recreation areas and a 5 star wiring harness restaurant. After much investigating by the tech, several problems were resolved. Steve was gracious enough to allow me to go into the garage bay with him and see firsthand what the technician was dealing with, which meant a lot to me, as the repair was rather costly for my budget, but necessary as if not done, the vehicle would become a very nice looking lawn ornament. The original problem that brought me there was that the HVAC system failed, killing the blower motor for the heat, a.c., defroster, etc. I tested the motor operation myself by wiring 2 -9volt batteries in series, which i knew would work to test any low voltage D.C.servo motor, and it ran...slowly, ...there was no voltage reaching it from the dashboard switch, whose indicator light was dead as well....That told me that this was a job for someone with an "S" on their chest, and not me. After repairing the damaged wiring, the vehicle was test driven, everything worked well right up until the blower motor stopped again. In conclusion, I paid the bill, drove the car home, as now it needs a new (Re-manned) Totally Integrated Power Module, or TIPM, a very costly component; however having had this same issue years before with my son's 2011 jeep, its a rather easy $500. part to replace. Ordered one today from a company in Florida, will have it in 5 days. Valenti could have done it, but I'm saving hundreds by doing it myself. The TIPM's for that year are discontinued, not available new anymore, only remanufactured units are available, but it comes with a 2 year warranty, so I rolled the dice... Everyone at Jeep Service i dealt with were great, answered my questions, no b.s. In the future, if I can't do the job myself, will certainly return. Thanks again Steve and crew...

I admit from the onset that I despise most dealerships and time wasted searching for and negotiating buying and/or trading in a vehicle. During my exhaustive search for a used Toyota Tacoma I stumbled upon the Valenti Dealership in Mystic. I found a 2020 Tacoma Limited with 40,000 miles in excellent condition. After a phone call and pleasant back n forth negotiating with Aiden the salesman I embarked on an hour journey to Mystic, Ct. to test drive and buy the Tacoma. Aiden was professional and a pleasure to work with. It was a no hassle deal and I was out of there in less than an hour from the time I test drove, agreed to a reasonable price, filled out necessary paperwork, and picked the vehicle up. Valenti made buying a vehicle a pleasant experience if that even is possible this day and age. I recommend giving Valenti of Mystic and salesman Aiden a shot when searching for your next vehicle.

This was our 5th vehicle we have purchased from the Valenti Auto Group in Mystic. They always make it a pleasant experience and the staff is very nice and knowledgeable. I would like to send out a special thanks to our salesman, Rob Dickens.

Great experience and smooth process working with father and son duo Aaron and Aaidan in Jeep sales. Comfortable atmosphere with no pressure. Finance support was provided seamlessly and thoroughly by Phil from within the dealership. We not only left with a vehicle but small tokens of appreciation!! Very satisfied all around.

We bought a 2025 Ram 2500 Laramie. Thanks to Rob Dickens our salesman who was highly recommended, keeping the process simple. Phil Dugas aka: The Canadian for making the finance process fast, easy and pleasant. Aaron Borsher for hooking us up on an awesome test ride. I would highly recommend this team anytime for buying a new car.

Excellent sales rep. Rob Dickens is always willing to help to find the right vehicle. Very friendly personality. Makes you feel welcome and not pushy. Makes a car buying experience pleasurable. Would recommend dealership for pure fact he is working there and send him business. Rest of process was smoothe with finance manager and lot is well kept. All around great experience.

It’s not a secret that purchasing a vehicle can be a stressful experience, it’s like pulling off a molar without anesthesia 😛😛but Jason made this experience totally refreshing,pleasantly and AMAZING.he is the GOAT of salesman.We had a ton of fun with this purchase.we laugh so much and Cant believe that we left the premises with a vehicle completely registered and with license plates.He did everything for us and he deserve more than a 10 he deserve a 100.completely satisfied customer

Rob is top notch. Attentive, straight to the point and one salesman that helps check the boxes of what the buyer wants. We have purchased 5 cars through him and for the same reasons each transaction. Honesty, balanced reasoning, and just a great guy. Thank you Rob and the Valenti team

My experience was amazing! Jake was very knowledgeable not only in my new Jeep but also the previous years as to my concerns. He explained the changes that Jeep has made over the years to improve! My overall time spent at the dealership was about 1 hour! I will always recommend Valenti to all my friends and family!

Rob Dickens is the best. I gave him a very non committal, vague idea of what i was looking for and he took the time to understand what i needed and wanted. He found me a great used Bronco at an amazing price. Rob really seems to care about his customers and I hope he never leaves that dealership because the way they work together and with you is amazing.

Had a great experience with Rob Dickens! He made the whole process very smooth and easy! From having my trade looked at, to working numbers, and finally going over every detail about the Jeep. I couldn’t be happier and highly recommend working with him!

The purchase of my Jeep Gladiator was seamless, and I was particularly impressed by the outstanding service provided by Jason Crandall. Jason was an incredibly knowledgeable and helpful salesman. He listened to my needs, clearly explained all the features of the Gladiator, and made sure I felt comfortable and informed every step of the way. His professionalism and friendly demeanor made the car-buying experience truly enjoyable. I highly recommend Valenti and, in particular, Jason Crandall, to anyone looking to purchase a vehicle. Their commitment to customer satisfaction is evident, and Jason is truly a top-notch salesman.

Bought a very expensive 2025 Ram last Friday to only be having computer issues with it since 450 miles on it. I now have 657 miles on it with error message coming on almost every time I drive it. Brought it back this Monday morning asking service to fix it…truck was taken in and supposedly a case was created as they have no idea what’s wrong but it’s safe to drive. No idea why light is coming on or what’s causing it but again it’s supposedly safe to drive. I just don’t get it…why does the dealer get almost $80k and now I get a headache? Not fair NOT happy Update: I have been directed to contact Chrysler by service manager Bernie as supposedly I will get more answers then a manager representing their product. I did contact them and was told the “Star Case” that was supposedly started in fact never was. Chrysler did reach out to the dealer and requested more information from the truck as they should have did all that the first time it was brought in. Last night the truck lost two more safety computers as it started lighting up like a Christmas tree with errors plus the original one again. Truck is back in the shop now and i have been put into a used car not even comparable to a $80k truck while repairs are supposedly being made. I find the response message below a complete joke as if I owned a dealership and read a message like this I would be a little more concerned about it and reach out to the customer myself making sure their experience was being handled the way I would want to be but in this case another amazing win for them as they pawned off a piece of junk onto a customer while keeping there hands in the air. This whole experience is awful BUT the sales manager Aaron has been super to deal with while showing extreme understanding of my frustration. My salesman Jason is and has been basically MIA since the day we looked at it and signed for it. He couldn’t even come show us features of the truck or anything the day we picked it up but told us to swing by with any questions anytime. Had to swing in two days later asking how to get the correct MPG because it was in KM and I didn’t know how to change it as it’s not even in that computer but in the main hub/big screen settings. Sad that these dealers claimed all these losses during the pandemic but act like this afterwards since they are used to screwing over the public. Poor service dept, horrible service manager, horrible salesman BUT amazing Sales Manager. The only saving grace at this time is Aaron.

Services were great. I had Rob for a salesman and he is great. Also along with the managers and finance staff they were all great. I had been buying from CarMax for 15 years now and this was the only dealer and staff that actually got me to buy from them instead. Service department is just a good as well. Thanks for my new 2025 Ram!

All around great experience! Jake is a very kind, professional and easy to work w salesperson. I would recommend him highly! I love my new Jeep Cherokee and the way everyone is so friendly. THANK YOU!! Doreen is the best ever for telling me to choose Valenti.

From the moment we walked in an seen Jason’s big ol smile and the energy he was given off we knew it was going to be an amazing experience! My boyfriend and I had visited several dealerships but this encounter was different!! When I tell you everything went so smoothly!! Jason asked me all the right questions to help us find what I wanted and all the needs I was looking for. We went on a test drive and I knew that was my car!! Ed and Jason made it happen for me!! So grateful we stopped and meet these amazing men. They walked me through the whole process and explained everything for me and made sure I understood everything! If I didn’t they explained it even more and that meant so much to me! They made this experience amazing for me Jason felt like family at the end of this!! Thank you! We will be coming back to see them for sure!!!