Broadway Auto in
Mystic (CT)

I have been going to Broadway auto for many years I bring my mother‘s car there my wife’s car and my truck everything from brakes tires to mufflers and tuneups. Excellent people to deal with very friendly they get the job done fast and the price is very reasonable. I highly recommend them.

Fantastic crew and service. They keep my high milage Grand Caravan on the road.

Got a nail in my tire on the road. They fit me in last minute. Very professional and polite. They had me in and out in no time. Very fair prices as well.

World class team... great communication...delivered right on time...super fair price for the work performed. Highly recommended !!

Entirely too nice for mechanics. Where are the surly manners? Where are the condescending remarks? I pay a fair price and what do I get? Prompt, polite and professional. So much for tradition...

We had the tire pressure light come on while we were on our way to Mystic. Searched for the closest service station and Broadway Auto came up. It was great luck. Marlon immediately diagnosed the issue as a nail in the tire and fixed it on the spot. We were back on the road within 10 minutes. I would not hesitate to use Broadway Auto. Our experience was amazing.

Marlin and his team are second to none. Always, kind, always honest, always going above and beyond… I don’t let anyone else service my vehicles and neither should you!

Marlin is the greatest. There is never a problem he can’t fix. He always charges an extremely fair price. He’s honest. Your a lunatic If you go to any other mechanic other than Marlin.

Broadway Auto is the BEST! Friendly, responsive, professional, and excellent service. Always willing to help and to get me on my way. I've relied on Broadway Auto since I moved here more than five years ago.

Brought in a vehicle that needed an wheel bearing, right side, when picking it up I was informed that the wheel bearing on the opposite side needed replacement … they had the vehicle and did not check it , and than was informed that I would need to make another appointment to have the other changed - with a waiting time of TWO weeks

Ruined a tire dropped off called me within 24 hours and said all set. Good customer service.

While on vacation in Mystic I walked out to my car to find the tire pressure low and a small leak coming from one of my tire pressure monitor stems. Since I have a car that doesn't come with a spare, getting the leak fixed was taking up a lot of brain space. I showed up at Broadway first thing in the morning and within an hour,and in 15 minutes, was on my way with peace of mind with a fix in place, at a very fair price. I highly recommend Broadway and Marlin for fast, courteous, competent and affordable service.

Our 2004 F150 was running rough. We took it to Broadway Auto and they were able to diagnose the problem and repair it quickly. Their customer service is GREAT and the prices are reasonable! Thank you!!

Repaired our brakes last minute and late in the day. They squeezed us in and we were able to return home after a long trip. We are so grateful for this. Service was quick and everyone was very friendly. Thank you!

Best customer service in Mystic, no close second. They saved the day when my car needed some safety repairs done immediately before Xmas. They somehow made time for work, allowing me to travel North & see parents. Thank you Marlin, Andrew and crew! Merry Christmas from VT

Our catalytic converter was stolen from our car at a nearby hotel. We came to Broadway and everyone was amazing. Took a look at the car, gave us some information, and housed us in their office for hours while we made a plan to get back to NY that day with our car. To say they were helpful and gracious is an understatement.

My car started making a terrible noise from one of the wheel wells and they helped me on the phone FREE of charge. My car was all good to go within minutes and when I drove over they were incredibly kind and refused to take any of my money. I can’t recommend them enough!

During our ride back from Acadia and while still having a long ride ahead of us, one of the rear wheels started to make noises. Luckily Marlin was able to find time to check the car, identify the problem, and have it fixed. They were very kind, professional and fair. Many thanks!

We were just passing through when we got a flat tire. We made our way to Broadway Tire and were so blessed that God put Marlin Hoffman, the owner, in our path. He was so very helpful and had us back on our way quickly. Thank you for WONDERFUL service. God bless you!!!

Marlin is a consummate professional who I trust with all my family vehicles, foreign and domestic. Friendly, inviting clean professional shop...no spilled gas and oil all over the floors in his place! I really cant say enough about this man, his diagnostic and repair skills and his shop. Mystic is lucky.

I called Marvin on a Tuesday to let him know that my car has again broke down. As he fixed one of the 5 potential coils that should be looked at on my 07 Volvo, I wanted him to take another look because it sounded and acted the same way. He stated he was backed up that day and there was a storm coming Wednesday and asked if I could wait a couple days before towing. I understood this, things happen. I rented a car for one week due to my job needs which gave me time not to worry other than the financial strain of both car rental and broken car. I called Marvin on Friday to ask if it was okay to tow now. He said may have time to look at it if I got it there by noon, but worse case it would be on Monday. Which I did, by noon. I did not hear on Friday. I called Monday. He stated he ran a diagnostic computer check and it has a misfire. It could be coils or spark plugs or both but did not have time to figure that out on Monday or look closely. I stated that I had my rental car until Wednesday and it was costing me a lot to do and to please look and repair by Wednesday. I called Wednesday and Marvin stated he again had not looked at the car and was 3 weeks behind with other customers who already had appointments and that he has no clue what is wrong with my car. I reminded him, as he forgot, that he TOLD ME on Monday it was coil or spark plugs. Today is Thursday. I called this morning and he said it's not his problem. That I should never have had it towed there if I was in such a rush and he told me several times he was already 3 weeks behind. When asked why he did not tell me this 8 days ago and $619.00 later on a rental car he became furious over the phone and told me I am welcome to come get the car or to tow it elsewhere. I reminded him that he is the one who told me to have it towed Friday with no mention it would take over a week to fix. When he called to tell me it was ready the fee was $382.97 and it was coils and spark plugs and come get the car. When I called 30 minutes prior to pick up he informed me that my timing belt was worn and it is $800-900 to fix and if I do not fix it then the motor will freeze and the car will die. I asked him why he was telling me this information as I was almost on my way to getting the car, his response was that he does not have the time for this until September. My question was why did he not tell me upon letting me know it was my coils. I would have called AAA to have the car towed to another garage to fix the timing belt as it is dangerous to drive, my car will die if it breaks, and I could die going over the Gold Star Bridge. He screamed at me over the phone and said he was busy and he hung up. I own a business. I am fair and patient. He has had multiple chances to do the right thing but instead felt that accosting me over the phone for his overextended schedule was my fault. I have never met a more unprofessional and rude mechanic in my entire life. Thanks for putting my life at risk Marvin and thanks for the $1000 bill this week plus another week of timing headaches. ps- My friend took a car in to have you look at her AC. You quoted her $600 because you need to remove the entire jeep dash. Good thing she took it to Auto Zone for a $40.00 remedy right? After I recommended you.

Amazing customer service and amazing service! I was having an issue with my brakes and they got me in the same day, figured out the issue, and had them replaced that afternoon. Easy to talk to, honest, great people. Cannot say enough good things about my experience! I will not go anywhere else again.

The BRAKES on my 2010 Jeep were not only making a grinding noise but also felt like the Calipers weren't releasing like they should. Upon suggestions from several of my neighbors and friends I took a chance and drove down to Broadway Auto. I was basically a "walk-in" with no appt. Keep in mind all the bays were full with other cars waiting their turn to be repaired. I spoke with Marlin the owner and explained my situation. He was pleasant and professional and said I am jammed solid for the next two weeks BUT I don't want you driving your car around with brake problems. If you leave your car with me this afternoon I will try to fit you in and have the brake job done and ready for you to pick up tomorrow morning. Sure enough Marlin called me at 10:15 next morning saying my car is done and ready to pick. He not only stuck to his cost projection but went over the details down to parts & labor. I think it's obvious by now that I am VERY happy to find an honest and friendly mechanic where my wife and I can bring our vehicles. Highly recommended !! Thanks Marlin.

Today I had unexpected car trouble, while running an errand for work. I happened to be on route 1 and pulled into Sea Swirl to get off the road... after sitting in the parking lot at a loss for what to do I noticed Broadway Auto behind sea swirl. I walked in and was immediately met by Marlin who told me to pull right up and he’d take a listen/look. Within less than 5 minutes they found and resolved the issue. To top it off, they wouldn’t even charge me! Thank you for going above and beyond to help me, it is appreciated more than you know.

Passing through and discovered that we were missing 2 lug nuts on one of our tires. It was lunch time, but the owner jumped up and helped us immediately and also checked the other tires. Really nice guy.

My family was visiting the Mystic for the day and when we arrived our car started acting up. I called a few places, and everyone was closing, but the folks at Broadway auto stayed late to run some diagnostics to see if I could make it home. Unfortunately I could not make it home, but I left the car with them. They not only fixed it the very next day they were open, but they charged a very reasonable price. Being in a tough situation they were very helpful, and did not take advantage of the fact I was from out of town. I don't get that kind of service in most of my local repair shops.

Great full service station, owned and operated by local residents. They have a knowledgeable, friendly and very accommodating staff. Better than going to ones with rotating management and completely off-site corporate owners!