Bob Valenti Automall in
Mystic (CT)

Valenti’s made buying a car a fantastic experience! Aaiden Borsher, my salesman, was knowledgeable and patient, helping me find the perfect vehicle. Sales Manager Aaron Borsher ensured everything ran smoothly, and Business Manager Chris Rueli made financing easy and stress-free. Highly recommend Valenti’s for anyone looking for a professional, friendly, and seamless car-buying experience!

I had my car towed to Bob Valenti Automall after I was hit and my car was totaled. Chuck and Chris were very helpful with every aspect of the process while I was working with my insurance on next steps. I would definitely come here again if I needed a body shop.

I bought a car from Valenti less than a year ago, and unfortunately, it has given me multiple issues since week one. The staff was friendly and helpful during the purchase process, but the condition of the car was questionable, and the maintenance costs have been high. While my intention isn’t to speak negatively, I would advise others to be cautious—purchasing a car that requires frequent repairs quickly becomes inconvenient and expensive. In hindsight, investing that money in a new vehicle would have been a much better choice.

Working with Matt was great . He helped make the process easier than it felt ! But overall every staff in there is wonderful .

OMG!! Devin Panonne is the absolute best salesman my husband and I have ever dealt with in all our years!! We just purchased a 2025 Equinox with alot of bells and whistles that we have never had before. Devin's patience and respect for dealing with technology challenged people surpasses the best of the best. Valenti Automall has a valuable asset in Devin. Kudos and thanks Devin for making our experience a extremely pleasant and rewarding one!!

CT emissions I always do my vehicle emissions at Valenti's. My wait time is usually under an hour. They have a very comfortable waiting room. Air conditioning, vending machines, and comfortable seating. They have a dedicated technician for emissions. The technician is a really nice guy, and he always has a smile. Even on the hottest of days.

Bought my first car yesterday, they were very helpful and accommodating! We met with Wes Burkholder and did a test drive with him before deciding to purchase. Overall good experience!!

Excellent experience start to finish buying a dream car. I saw an amazing new car on a Sunday morning, and inquired on their very user friendly website. I was contacted Monday morning and able to come right down to check it out. Danny and Matt were very welcoming, and realistic about how I could attain this. Matt was extra mindful on the test drive to show me different terrains - highway, neighborhood etc. and showed me how to use the features to make sure I get the most out of my new vehicle. He made sure to set my phone up and let me know to ask any time if I think of anything. He was very knowledgeable on Volkswagen and shared some cool facts (great taste in music too!) Paperwork with Danny and Mr Dugas was a smooth process. They were both kind and thorough with helping me learn how a lease works. The car is beautiful and getting a lot of compliments and I made sure to let them all know to check out Valenti in Mystic. Thank you again guys!

Having recently purchased a 2024 Chevy Traverse, I was instantly drawn to its offerings, whereas my husband required more convincing. Fortunately, Devin's outstanding support greatly facilitated our decision, and I am delighted to be driving my new Chevy. We look forward to returning for routine maintenance and future purchases.

The team at Valenti is nothing short of professional. Wes came out to help me find a car that suited my needs/price, wasn't pushy in the slightest and made sure I left with my Mazda3 Hatchback the same day with help from Phil explaining the paperwork and warranty options thoroughly. They got me a deal I was happy with. I cannot recommend them enough, other dealerships I visited that same day do not compare to the down to earth and inviting atmosphere at Valenti's in Mystic.

I had a great experience buying my car from Valenti's. I had the pleasure of working with Edgar, very helpful, honest, and most importantly to me- not pushy in anyway. They were very willing to work with me, didn't try to throw in a bunch of random tricks and fees, just an honest, pleasurable experience all around.

Never have we had such awful service from a dealership!! Many things have gone wrong with their service dept… JEEP is a year old!! (my husbands) they had it for 5 wks!! Communication terrible ..stressed my husband to max …Getting different stories in phone with different people..Got Jeep back after 5 wks ( one prob wasn’t even the original issue..). now it shakes at 65 mph AND they scratched an area ( did not tell my husband) and covered over it! Have already complained to Managers and General manager! Nobody should have to go through unsettling service!! We will see what next step will be! The one star is for the rental vehicle he was able to have during that time!

We just purchased a new Chevrolet truck from Devon at Valenti Auto. It was our first new truck ever! The staff worked with us and helped make the whole process go smoothly. Had a great experience.

After I purchased my new Trailblazer, I had some damage from a minor “lot incident”, so I contacted my salesman, Edgar Roman, who put me in touch with the Recon Manager Luis, and they quickly took care of me! My Trailblazer looks GREAT Again!! Thank you Valenti Chevy & ESPECIALLY Edgar!! 11/10 would recommend!!!

My experience with Bob Valenti Chevrolet has been nothing more than pitiful and sad. BOB VALENTI SUCKS and I will never refer them to anyone. They seem to only sell cars to make commission and wouldn't help me personally except to just give me the run around. I purchased my 2022 Chevy Blazer in July of 2023. All the problems started on December 23, 2023 when I went for an oil change before driving for the holidays (not at Valenti). I was shown there was no oil on my dipstick and with great shock took it to the dealership I bought it from to have the warranty cover this. The service department looked at it and confirmed a leak. Thankfully I was given a rental car but was called within two hours to be told they didn't know it needed a part they didn't have. They stated it was safe to drive out of state and bring it back January 2nd to have the work done. January 2nd came around and I dropped it off to get fixed and three days later I received my car back with the issue being “fixed” By April 26, 2024 There was an immense amount of oil in my garage. When I took it back to Valenti they confirmed another leak. I again got a call a few hours later to be told they didn’t realize they needed another part that they didn't have. This time I told them I didn't want to drive my vehicle with the issue. I had a rental car while they fixed the issue by the beginning of May. Since the issue was “fixed” but I still didn't have faith in my newer vehicle. I checked the oil Mid July to be surprised it seemed my oil was lower then it should be. I figured to just get a good oil change at Valentis and have them check it. Surely there couldn't be anything wrong. It's been “fixed” twice. But yet again there was a leak and they couldn’t do anything because they didn't have the part. I was called and told this with a story that their part was on backorder for A MONTH. Long story brought to an end here, I couldn't believe the ridiculousness Bob Valenti Chevrolet showed in their reliability. I needed another dealership to look at my car and help. Colonial Chevrolet in New London looked at my vehicle and assessed the situation in 8 days fixing the THREE leaks they found and somehow received this magical part that was on backorder.

I have purchased 17 vehicles from dealerships. This was hands-down, the best experience I’ve ever had. The sales team was excellent. I was in and out in no time everyone was extremely professional and helpful especially the sales representative. Who sold me my vehicle Brandon Mazuraitis. Brandon was nothing short of pure class and made the buying experience extremely enjoyable if you purchase a vehicle from here you must purchase from Brandon

Bob Valenti of Mystic Ct continues to deliver fantastic customer service and support. Purchasing our 9th vehicle from them was once again a smooth and efficient experience. Our Sales rep, Alexandra, was very personable and knowledgeable. She followed up with us promptly during the delivery process. Highly recommend her.

Great experience, people were friendly, honest & transparent. Buying process was quick. When we walked in we knew the car we were interested in was priced lower than the other dealerships near by, they still were open to negotiating the price in order to make a deal. Definitely recommend speaking with Alexandra, she was a great help!!!

Service and parts department people are the best. I have two Chryslers 2007 and now a 2024. I’m thankful for these 2 departments that take good care me with my Vehicles. And you all care deeply on safety issues. Thank you for that.You all are why I stay with Bob Valenti and The best Salesmen I ever had that help me and my husband on concerns of the technology of deciding to buy a Pacifica 2024 was Rob Dickens in sales. We recommend him to everyone we talked to and I’m adding it on line again. Service and salesmen you are deeply appreciated. You are great assets to the company you represent

Our Dodge 3500 dually 4wd went in for recall work / and DEF system repair - they had the truck over 25 days and never ordered the part . Would not return phone calls from service dept left over the course of 3 weeks. Eventually replaced the part - but never put the skid plate back on - and there was evidence of a joy ride . Specifically- branches stuck under the windshield wipers , missing , hub covers, and mud in the wheel wells. If you need a reliable service dept Do yourself a favor and drive past this one .

I bought a car from the Mystic location on a Saturday. Everyone from (Chris, Dan and Phil) was extremely nice and helpful. The car I wanted to look at was ready for a test drive when I arrived for my appointment. The salesman, Chris went over each feature with me. Sat with Dan while the purchase order was being written up. I expressed how I wish I could take it that day. Dan made it happened. Next day I got a call from Chris to ask how things were going and if I had any questions regarding the car. A few days later I went back to complete the paperwork and Phil handled that part. From start to finish I didn’t feel rushed or pushed. It was a very relaxed non stressful experience. I would definitely recommend buying from them again. I know I will be.

I truly find this dealership to be one of the few best. I must say, of the few times that I have trusted this dealership to work on my 2004 Chevy Tahoe, I have been very pleased. The way a dealership is run reflects on it's management team. However, the quality of service provided by the dealership reflects in the hearts of it's employees. I explained my problem to my service advisor Steven and presented him with a photo of my concerns and this gentleman went to work. Together, Steven and the shop team not only exceeded my expectations but, delivered my vehicle to me on time. The shop invoice explained all of my concerns and, what was done to fix the repairs. This included any special concerns or requests. The team was very thorough. All in all, I had a very comfortable experience. The entire team was very welcoming, polite and professional and answered all my questions. I highly recommend this service department and will continue to be one of it's long standing customers.

Edgar at Bob Valenti Chevy was the absolute BEST to work with! He made the whole process very easy and smooth, and never made me feel pressured or like I needed to buy something I didn’t love. He answered all questions, and was always available with anything I needed. If you’re looking to buy from someone that is genuinely kind and caring, go see Edgar at Bob Valenti Chevy!

This dealership is awesome great people to work with I highly recommend Brandon. He was amazing and grabbed every car i wanted to look at then i found my dream car. Nancy did the financial part and she was amazing. If your looking to buy car used or new Bob Valenti is the place to go.

Wow. Came to Mystic for a weekend getaway. Decided to look at vehicles. The salesman was so helpful and not pushy at all. We ended up becoming owners of a 2021 Volkswagen. If you are vehicle shopping be sure to ask for Chris. I'm sure the others are good but Chris was just what we wanted from a salesman, he let us look and was not pushing us in any direction. He was happy to answer all our questions no matter how trivial they may have been. We will definitely be back when we upgrade our other cars.

My husband bought his truck here last week after searching for the right truck and price. The salesperson Joe Burke was straightforward and honest. There was no BS, and he worked hard on my husbands behalf for the best deal. He was a pleasure to deal with. It was also a positive experience in the business office while cementing the sale. I'd recommend Bob Valenti Auto to anyone looking for a no hassle buying experience. And my husbands new truck is awesome!

Writing this review for my Aunt Brenda Carter who recently purchased a new to her 2015 Chevy Cruze. Her brother Tom Neigel took her to Valenti Chevy in Mystic, CT after his great experience dealing with Thomas Smith as his sales Rep on his awesome Dealer customized Z-71. Tom refereed them to Edgar Roman. Edgar was very understanding to Brenda's needs and made her buying experience a true pleasure. Thank you Thomas Smith and Edgar Roman for being so professional.