This rating is based on customer reviews, inventory size, pricing, and service quality
Based on the latest reviews, sentiment toward Chet's Auto Parts Inc in New Haven, CT is mixed: stellar in-person tire service with kind, transparent staff and fair pricing, but a serious complaint about a shipped engine severely delayed, with unclear status. Customer service is praised on-site (extra safety checks), yet shipping/communication issues surface for mail-out parts. Facilities are still improving (no lounge yet). We lack clear signals on inventory variety, yard organization, part-finding ease, and wait times. Overall: 60/100.
What clients say about Chet's Auto Parts Inc in New Haven (CT)
Hey Chets auto parts you shipped my motor and it was supposed to be here on the third of last month. Plz contact me and help me figure out where my motor is and I will change my rating to a 5 star.
Thank you so much for changing my tires!!
I went to this shop in July for a tire change. The whole staff was very kind and insightful they made sure I knew of any dents and what i was getting for my money beforehand and even checked my brakes and rotors for scraping. Also, checked for my oil type for an oil change! Thank you so much. You guys are amazing.
They don't have their customer lounge ready yet but this business will be a good one. Don't overlook them or their prices!!
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