Firestone Complete Auto Care in
New Haven (CT)

Great service. Got me in and out for a tire replacement in about 30 min. Staff was very helpful as well.

Literally came in sobbing because I got my first ever flat tire and they were the SWEETEST most helpful guys ever. Thank you so much <3

The front desk person that was there I forgot his name unfortunately but he had great communication with the timing on my vehicle repair and was happy to answers all of my questions.

Amazing experience at Firestone. The service was top-notch, the staff was honest and helpful, and the prices were very affordable. They got everything done fast and made the whole process stress-free. Highly recommend.

Great experience at this Firestone. Great help and fixed my car up for a reasonable price. Service representatives are very nice and respectful

Was in Biloxi just for the day, when my brakes/caliper decided to seize up. Decided to call the first automotive shop that popped up on the search. Not being from biloxi i didnt know what to expect, nor if they would even take on the job being so late in the day, but i still made the call and im so glad i did. Khai answered the phone and i guess he could sense the panic in my voice so he stayed extra calm and extremely professional and said to bring it on down. Khai and his team was able to get it in and fixed in a timely manner. Khai did his best to keep me informed through process and even went back to work directly with his staff on occasion. Would highly recommend this place to anyone in this area that needs car repair. Thank you firestone

These guys are great, they help me get in and out right away. If you are looking for fast and professionalism this is the place to go. They don’t even let you wait 5 mns to start helping you.

Shout out to Brett for helping to troubleshoot an issue with my headlight and quickly figuring out the problem. I've done my emissions check here as well, which was smooth. Always appreciate the kind service, it feels like they're looking out for the community. Thank you!

Firestone team did me a favor, forgot my emissions test 40 mins before my dmv appt. They were helpful enough to have me make my appt on time. Friendly staff and car enthusiast friendly. I would recommend!

I’m thankful for Firestone really showed out for me! They made sure my transmission was good and didn’t cut any corners. Everyone was respectful and treated me like more than just another customer. I appreciate the honesty and extra effort. This location definitely has my trust!”

Came in needing to get my emissions done and an overdue oil change. Z was so nice to work with, he greeted me as I walked in and asked how he could help, I was so embarrassed for how long I waited to get my oil changed. He said that he would make sure car was running well and I’d be informed if there was anything to be concerned about or I should return for service. Surely there was a small list but he didn’t press me or make me feel like I had to get it done today. He understood my need and welcomed me back for next time, to which I surely will. Thank you.

Got an appointment for oil change and inspection. Came back to check the car after 1 hr it wasn’t done. Came back after another hour when the shop was closed and it took them half an hour to figure out the work was actually NOT done. Wasted our whole afternoon. They offered to do it first thing next morning for free of charge. We’ll see how that goes.

Always a great experience, no nonsense, straight forward, and can’t beat the speed and service. Dylan the manager is an excellent representation of the Firestone brand!

I brought my 2015 tundra for control arms repair. These guys were so patient and helpful with a very big project! I definitely recommend them and their staff who didn’t even charge extra for labor, nobody else would have done that! May God bless your lives for being patient and professional!

The installation appears to be good, no problems as of now. I do wish the web site and the service centers are more in sync, especially regarding transparency in cost and pricing. I think most people are willing to pay for good product and service, but turned off when the final bill is higher than anticipated.

Brett and dylan are great. I was worried my tires had a hole but had to leave for a road trip in 2 hours but there were way too many cars ahead of me, and without even being asked, Brett came outside to take a look at my car and very carefully observed every part of the tire and confirmed there were no nails and then put in air for me… stark comparison to a different tire place that took maybe 3 seconds to look at it and were already trying to upcharge me… Anyway, Brett is very kind and really cares. Good place.

I made an appointment for 9:30 am, arrived on time and had to wait 5 mins for anyone to come and check me in. I then waited nearly 2 hours for them to complete my service (an oil change) in which time people people who came in 1/2 an hour after me checked in and then were checked out. When I received my report it said they checked my windshield fluid and said it was fine, when in fact, my windshield fluid was bone-dry empty. So now I will have to spend time and do it myself. An oil change and thorough inspection should take AT MOST an hour and 15 mins. An oil change by itself, 20 mins. So there is NO REASON why I should have been there for 2 hours, with an appointment, and have a factually incorrect inspection.

I want to thank Brian Christman for the overall level of service that he provided during my visits with my 2013 Subaru. I also wish to thank Juan for carefully checking pressure in all 4 tires.

The best experience and customer service I've ever received from a tire shop! While waiting, I watched another customer raise their voice repeatedly at the counter guy and looking around to make sure everyone heard her. He remained professional, level headed, and respectful the whole time. The gentleman at the counter and the manager went above and beyond to help me after I ran over a nail while trying to leave town. I wish I had written down their names. This was Monday, Sep. 8th at 3:45pm.

I can’t thank this place enough!!! I came in with no appointment really needing my car to be looked at. My check engine light came on out of no where and I was due for an oil change anyway. The Service Manager Brian assured me that they could look at it asap and do an oil change for me as well. Jean was the technician that did my oil change, and checked my brakes & rotors and when they did the oil change, the check engine light turned off. I guess my oil was extremely low and it triggered the engine light. I was in and out in 45mins! Both Jean & Brian had extremely great personalities & were very funny. I’ll be back again soon for them to change my rotors!

I had an excellent experience at this Firestone thanks to Romaine and Dylan. Romaine did a fantastic job working on my vehicle thorough, efficient, and clearly knowledgeable. He took the time to make sure everything was done right, and I left with full confidence in the work performed. Dylan, the manager, was also outstanding. He was professional, friendly, and went out of his way to make sure I understood what was being done and that I was comfortable with the service. He created a very welcoming and trustworthy atmosphere, which made the entire process smooth and stress-free. Both of them went above and beyond, and it really showed in the quality of service I received. I highly recommend this Firestone location especially if you get the chance to work with Romaine and Dylan!

Fast, reliable, and trustworthy! Even more important than all of that, the other day, when my console showed me one of my tires was very low on air, I didn't hesitate. I was driving already, I just headed to Firestone. As I was entering the lot a new message showed up "Get Oil Change Soon". So when I parked and went inside, I explained the two messages and they made sure they could take care of both issues within two hours. They did not charge me for the tire repair since I had purchased the tires about a year or two ago and bought the warranty to include road hazards. Firestone has been my go to auto repair shop since 2009.

Hi, Mr. Z was awesome. He knows his stuff about the purchase of a tire and only been employed for a short time. Very honest and patient with me as the customer, he sold me in first conversation. What a great staff and they worked without an employee and got the job done very quick. Already set up another appointment for this week for more services. Thank God for you all. This car care center is on 680 Chapel Street in New Haven, CT. Thanks again RD

Cannot say enough good things about my experience and the entire staff at the New Haven, Chapel Street Firestone location! The service manager, Brian, was friendly, honest, and went above and beyond to accommodate me. They took care of everything my car needed at a fair price and were an absolute pleasure to work with. They 100% have a customer for life with me. 😊

Great place to get a quick oil change and tire rotation. The employees were all super courteous and had my 2016 Wrangler in and out in no time. They performed a thorough inspection of the vehicle (above and beyond the oil change) and the manager, I believe his name was Dylan, gave me a break-down of some minor repairs/adjustments needed, along with cost but with zero pressure to do the work. He was very professional and took the time to explain everything in detail. This place has been here since I was a kid, in the mid 70’s when I was living not too far away on Lyon st and it has clearly stood the test of time. Thank you for a wonderful experience, I’ll be back.

Went to Firestone late this afternoon for the required emissions test. Z and Brett took great care of me! It was almost time to close. The first thing I was told was that I had perfect timing, so that the car would be the last one tested for the day. They make the process very easy, and it’s a comfortable place to sit while waiting. Highly recommend Glad we live near by!

Firestone does more than tires! They took care of me, as well as my automobile. Great service, great staff, great experience. Definitely sign up for the insurance and lifetime alignment. Special shout-out to Brett who knows his stuff. I would give them 6 stars if Google let me 🏎️