James did a great job fixing my flat tire. He came in a timely manner and did it under 10min. Definitely recommend him and I appreciate all his help tonight!
James with Westville Auto arrived super quick to assist me with my flat tire. In pouring cold rain and dark, James got the job done super fast. He inflated my spare and I was able to get to the shop before they closed for a new tire. Now I know about their business, too. Thank you!! 😊
Micheal was great! My car was smoking and I wasn’t sure what was wrong. He came out to my work, checked all my fluids, and topped off my coolant. 10/10 would recommend their services!
Out of all tow people they are the best I ran into. They didn't charge me a arm and a leg to get my car out of tow and when I needed a jump for my cousin they stopped and told her car to a spot where they couldn't tow it for enforcement. They are the best tow guys I have ever experienced.
I went to have my oil changed and to bring up an issue I was having with alignment. These guys are incredible! Michelle at the front desk was so kind and Mike confirmed my suspicion with alignment and explained that I could go to Town Fair Tire to fix it. Reasonably priced with great customer service, will definitely be going here for all of my car needs going forward!
Last night , Friday,, I needed a tow for my 2014 F150, called AAA and requested a tow. I will say that my dealings and experience with the actual AAA call center staff was absolutely terrible. However, the service and attitude from your driver James was absolutely GREAT! James was incredibly friendly, personable, and very helpful, in the situation at hand. Within a few minutes he was able, simply through his demeanor, to get me to forget the 4+ hours of bs I just went through with AAA, and throughout the tow ride to my home we engaged in good conversation and he safely and professionally got me home.
James, is representative of how every tow industry employee should carry themselves.
He hit all the marks, professionalism, personable, friendly, helpful, respectful, and informative, hit them right on the head.
Without a doubt I will recommend your company to family and friends if they are ever in need and I will be sure to use your services in any future vehicle issues.
You have a great employee in James, he is a true asset to the positive growth of your company.
He deserves the best your company can provide for him.
Thank you James, and thank you Westville Autocare and Towing.
Sincerely,
Andrew j Ferraro
The driver James helped me out of a horrible situation. I was stuck on a snow bank around 1 in the morning, but thanks to him I made it home safe. 10/10 service
Car broke down in the middle of nowhere. Driver called me when he got the tow job and kept communication until he showed up. James was very helpful and professional. Very friendly, and has good taste in music.
I can't say enough good things about this shop. My husband's car unfortunately died and had to be towed to a different dealership. I reached out to AAA and this was the company I matched with. Timmy called me to get the needed information and was so polite. They made the process simple. Matthew was the driver that picked up my husband's car. He showed so much care and I knew we were in good hands. Matthew kept me updated the whole time and let me know when he dropped my husband's car at the dealership. This company made this difficult issue not seem so bad because of the amount of care and concern they showed. I couldn't be any happier with the service they provided and the kindness they showed. Thank you so much Timmy and Matthew you were both amazing and I can't say thank you enough for how much you helped my husband and I in this situation. Thank you!
My car was disabled in westville. I required tow service. The technician was outstanding. Great attitude and very knowledgeable. He made the process less stressful for me. EXCELLENT!!
Matt came out to tow a vehicle for us and he was very friendly, kind, patient, and trustworthy! He did a fantastic job on a long tow distance! He gave me a business card and I asked for more since my son lives there now for college and has several friends that could use a trustworthy place to have their vehicles serviced! Great Job Matt and Westville Autocare & Towing!
James from Westville Autocare & Towing helped me when my car broke down and towed it all the way back to my city. The service was excellent — very professional, fast, and reliable. I’m truly grateful for the help and highly recommend them.
I don’t want to even write this review because I’d like to keep these guys my secret (despite the 100+ reviews they already have). I recognize that’s selfish so I’ll publicly admit that these guys are legitimately phenomenal.
I called on New Year’s Day because my mom’s car was struggling with a stuck gearshift. I had brought it to a shop up the street and they hadn’t worked on it in a week so I was starting to get desperate. I spoke to Timmy and he told me to bring it in the next morning and if it was a small repair like I had a hunch that it was, he would fix it right away. He mentioned that they had some other cars in the shop so if it was something beyond the brake light switch, it would take more time. The next morning I showed up right around the time they open and they saw me right away. A couple hours later Timmy called and said everything was set. They even got their guys to drop off the car right to my mom‘s house. Like are you kidding??? Who could ask for anything more?
Not that I would want anything to happen to my/our car(s) but I look forward to continue to give these guys my business.
Thank you!
I locked my keys in the car and called AAA. Johnathan showed up in 4 minutes! Just a really nice, hardworking person who got the job done quickly and safely. Very impressed. Thank you again!
I had to have my vehicle towed from CT to MA. James was an outstanding driver. Very professional and shared some great stories that had me laughing the whole time. He turned what started out as a tough situation into an enjoyable experience! Thank you!
Huge shoutout to Tim from Westville Auto Care & Towing. He came out in the middle of a snowstorm and changed my tire quickly and safely. Very professional, calm, and courteous despite the conditions. Excellent service when it mattered most. I highly recommend this company and appreciate Tim’s help!
Need a tow? Day or night, 24/7 call Westville Auto. I was stuck on the Merritt Parkway today after an accident. Westville Auto saved me within 15 minutes of my call. My car is safely at the body shop and I'm home and safe. Call Westville Auto in any kind of jam. They're pleasant and helpful. Thank you so much for today, folks.
I needed a tow from CT to PA on a Sunday, so I called up AAA. I thought it was going to be hard to get a tow for that far on a Sunday. But to my surprise, they set up a tow with Westville AutoCare. Dealing with Timmy from Westville over the phone was easy and everything got set up super smoothly and came within two hours. Then his son Matthew comes by to get the car and turns it on and figured out the problem with the car! Unfortunately it still needed a tow, but I was extremely happy with the knowledge and the smoothness of it all. I would definitely recommend them to anyone! I also learned they have a repair shop near me, so I will also use them in the future!
Thanks for the help!
I had an amazing experience at Westville Auto!! After a dealership quoted me far too much to replace a drive belt and swaybar end links, I reached out to them last Friday, and was able to get in today on Tuesday. Whole process was super easy, the price was infinitely better than the original quote I got, and when dropping off the car, the nice gentleman that was helping me even drove me home since I live down the street! Definitely will be returning for any other needs for my car :)
Where do I even start? The owners and staff at Westville Autocare (emphasis on the CARE) ARE ABSOLUTELY AMAZING. They are kind, and understanding but yet so efficient and direct. They fixed my car in such a spare moment in the middle of a very difficult week mentally for me. I asked and they listened, gave me advice and fixed my issue. They calmed my spirit on such a bad day. They have customers for life with me and my spouse. We knew they were great before this week but this solidified it. Thank you thank you thank you!!!
Efficient, friendly, first rate service. Needed a tow from CT to NH, was done without hesitation and promptly. Greatly appreciated and would highly recommend.
A rough start to the day turned quite enjoyable believe it or not thanks to a tow truck driver named James T from Westville auto care.
As we are traveling up the Merritt Parkway heading home from Westport back to Portland Ct Our Jeep Cherokee started to overheat. I managed to get it to Hamden, Connecticut, which is where I pulled off the road and called AAA.
I was told by AAA that somebody would be out within an hour and 15 minutes or so Which is pretty much what happened and that’s when our day turned around because James T showed up and took control of the situation for us.
He was very helpful, friendly, conscientious and personable.
Most importantly, he got us back home to Portland. Thanks again, James.
Keep up the good work
I had an amazing experience from start to finish after being towed off the shoulder of the highway. The customer service was outstanding—friendly, reliable, and professional the entire way through. I will definitely be using their services again because they are trustworthy, knowledgeable, and most importantly, affordable.
As a woman, getting mechanical services can sometimes feel intimidating and stressful, but they made me feel completely comfortable and confident in their work. That level of care and honesty is exactly what I look for in a mechanic. Highly recommend and this is an honest review!
James arrived within 5 minutes and was really calm and assuring about the damage I caused to my car when I mounted a curb. He was able to find a clever solution to remove the damaged part and still allow me to go safely on my way without a tow. Brilliant guy. Thank you!
Came in a clutch. Timmy helped me in my time of need. Not only did he get to me in 20 minutes. But he came out at 4:00 a.m. to change my flat tire. Amazing service. Very friendly and professional.
Adding 5 more stars. Driving my son to UCONN from north jersey, I lost steering on the Hutch (15N) the steering rod had rusted and came apart right there. I somehow was able to use zip ties to hold together when the safety patrol pulled up behind me. He suggested Westville AutoCare that was 6miles north. I was able to drive there (with patrol following). Upon arrival it was 7:15am. Zack who received a call from patrol came into work 30min early to put our minds at ease.
He offered to get this fixed quickly as we waited. - He also pointed at the Enterprise Rental next door.
We took the rental option and unloaded and reloaded the college equipment and left the jeep with Westville.
Zack called me to let me know that the part was in stock and the jeep would be done by the time we were on our way back. The price!!!! THE TOTAL COST WAS $163.00. These folks had an opportunity to charge whatever they wanted and they decided to be honest!!!!!!
COMPANIES LIKE THIS AND KIND FOLKS LIKE ZACK ARE AN ENDANGERED SPECIES THESE DAYS !!!!!!!
THANK YOU WESTVILLE AUTO CARE
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